Service and Support
Customer service is generally effective and prompt, yet response times may vary. The US team is especially proactive. Some users find technical support knowledgeable and responsive, while others encounter delays. Various service levels offer differing support experiences, impacting responsiveness. Many resolve issues through Bizagi's online resources or community support. Evaluation of service quality varies, reflecting different experiences across users, with ratings commonly around eight out of ten.
Deployment
Bizagi's initial setup is predominantly straightforward and user-friendly. Many found the process simple, accomplished in minutes with minimal maintenance requirements. Installation is facilitated by an easy-to-use wizard, although advanced deployment tasks like integration and load balancing may introduce complexity. Most users appreciated the ease and speed, particularly with modeler versions. Some reported occasional challenges with specific configurations, but the majority experienced successful deployments without significant difficulties.
Scalability
Bizagi is generally considered scalable with proper configuration and infrastructure, particularly on cloud platforms like Azure. Users report no major issues, but scalability might not be sufficient for very large teams or complex requirements. It appears suitable for medium-sized companies. While it's mentioned to have good scalability, pricing per user can vary, raising concerns about cost. Users appreciate its simplicity and accessibility, with some noting it has been successfully used by multiple people within organizations.
Stability
Bizagi exhibits strong robustness and reliability, though some face issues with specific features and performance. Many noted successful stabilization after updates, with fewer bugs or glitches. Various users highlighted slow performance occasionally. Integration resolved errors for some, improving stability. The fast, light processes were appreciated, especially compared to cloud options. New features may initially present issues, but Bizagi's steady updates typically address these. Stability ratings are often high, emphasizing consistent reliability.
