Bizagi Reviews

Bizagi demonstrates an ROI of approximately 20% on licenses, with consulting services showing a full return. It reduces time between concepts and their execution, saving on resources and enhancing competitiveness. Users appreciate its free version, considering upgrading to the enterprise level. Substantial savings are evident in automated processes, exemplified by significant reductions in paper use and operational efficiency, notably resolving 100,000 bank cases in under two years. Business process modeling and simulations further reflect favorable returns.

Bizagi offers a free modeler and a usage-based pricing model for its enterprise suite, with licenses costing around $800 per user annually. Many businesses value the flexibility and competitive pricing, particularly for those with many users. However, some users find the enterprise version expensive, suggesting a mid-tier option could attract more licensed users. Overall, Bizagi's pricing is often considered cost-effective compared to competitors like Pega and Appian, though recent price increases have raised concerns.

• "My company uses the free version of the product."
• "Bizagi is totally free for modeling."
• "I was using the free version."

Users primarily leverage Bizagi for business process modeling, automation, and optimization across diverse environments, including HR, IT, and finance. It supports tasks like process documentation and simulation while facilitating integration with existing systems, enabling digital transformation. The tool is utilized in both academic and corporate settings, with applications ranging from sales and order handling to project risk and tender cost management, demonstrating its versatility in improving workflows and efficiency.

Customer service is generally effective and prompt, yet response times may vary. The US team is especially proactive. Some users find technical support knowledgeable and responsive, while others encounter delays. Various service levels offer differing support experiences, impacting responsiveness. Many resolve issues through Bizagi's online resources or community support. Evaluation of service quality varies, reflecting different experiences across users, with ratings commonly around eight out of ten.

Bizagi's initial setup is predominantly straightforward and user-friendly. Many found the process simple, accomplished in minutes with minimal maintenance requirements. Installation is facilitated by an easy-to-use wizard, although advanced deployment tasks like integration and load balancing may introduce complexity. Most users appreciated the ease and speed, particularly with modeler versions. Some reported occasional challenges with specific configurations, but the majority experienced successful deployments without significant difficulties.

Bizagi is generally considered scalable with proper configuration and infrastructure, particularly on cloud platforms like Azure. Users report no major issues, but scalability might not be sufficient for very large teams or complex requirements. It appears suitable for medium-sized companies. While it's mentioned to have good scalability, pricing per user can vary, raising concerns about cost. Users appreciate its simplicity and accessibility, with some noting it has been successfully used by multiple people within organizations.

Bizagi exhibits strong robustness and reliability, though some face issues with specific features and performance. Many noted successful stabilization after updates, with fewer bugs or glitches. Various users highlighted slow performance occasionally. Integration resolved errors for some, improving stability. The fast, light processes were appreciated, especially compared to cloud options. New features may initially present issues, but Bizagi's steady updates typically address these. Stability ratings are often high, emphasizing consistent reliability.