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Avada Software Infrared360 Reviews

4.4 out of 5

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Featured Avada Software Infrared360 reviews

Avada Software Infrared360 mindshare

Product category:
As of August 2025, the mindshare of Avada Software Infrared360 in the Application Performance Monitoring (APM) and Observability category stands at 0.1%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability

PeerResearch reports based on Avada Software Infrared360 reviews

TypeTitleDate
CategoryApplication Performance Monitoring (APM) and ObservabilityAug 4, 2025Download
ProductReviews, tips, and advice from real usersAug 4, 2025Download
ComparisonAvada Software Infrared360 vs DatadogAug 4, 2025Download
ComparisonAvada Software Infrared360 vs DynatraceAug 4, 2025Download
ComparisonAvada Software Infrared360 vs New RelicAug 4, 2025Download
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Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

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Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
38%
Manufacturing Company
11%
Printing Company
8%
University
6%
Insurance Company
6%
Computer Software Company
4%
Recreational Facilities/Services Company
4%
Healthcare Company
3%
Real Estate/Law Firm
3%
Renewables & Environment Company
1%
Transportation Company
1%
Energy/Utilities Company
1%
Wholesaler/Distributor
1%
Government
1%
Hospitality Company
1%
Educational Organization
1%
Legal Firm
1%
Logistics Company
1%
Outsourcing Company
1%
Performing Arts
1%
Photography Company
1%

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Avada Software Infrared360 reviews

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WK
ICT Architect at a tech services company with 51-200 employees
Verified user of Avada Software Infrared360
Apr 12, 2021
Role-based access to queues, giving us more insights into problems

Pros

"It has role-based access to queues, giving us more insights into problems."

Cons

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
FB
WebSphere Architect at a tech services company with 51-200 employees
Verified user of Avada Software Infrared360
Feb 24, 2020
Excellent Customer Service, Technical Support and Straightforward Setup
Find out what your peers are saying about Avada Software Infrared360. Updated August 2025
864,229 professionals have used our research since 2012.
PeerSpot user
CICS/MQ Systems Administrator at a financial services firm with 10,001+ employees
Verified user of Avada Software Infrared360
Dec 4, 2017
Product version discussed: Alloy
Facilitates sending triggered alerts through our monitoring solution and generating tickets
PeerSpot user
Vice President at a financial services firm with 10,001+ employees
Verified user of Avada Software Infrared360
Jul 7, 2017
An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams.

Pros

"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."

Cons

"The user interface could be sexier and more ergonomic. The competing products have similar problems."
PeerSpot user
tech at a tech company with 51-200 employees
Verified user of Avada Software Infrared360
Jun 22, 2017
Product version discussed: IR360 Alloy version: 5.8.1.6
Some of the valuable features include group and role management functions.

Pros

"We have easily created use case testing harnesses for specific flows that incorporate various message types."

Cons

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
PeerSpot user
MQ Administrator at a government with 501-1,000 employees
Verified user of Avada Software Infrared360
Apr 24, 2017
It has a small footprint on our system. They're good at following up with their customers.

Pros

"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."

Cons

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
PeerSpot user
Middleware Admin at a financial services firm with 501-1,000 employees
Verified user of Avada Software Infrared360
Jan 26, 2017
It has user group privileges that allow you to set up security roles in the system.

Pros

"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."

Cons

"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools. "
PeerSpot user
IT Analyst at a financial services firm with 10,001+ employees
Verified user of Avada Software Infrared360
Oct 28, 2016
Provides visibility of the MQ environment to non-MQ personnel

Pros

"Monitoring that ties into our incident management system"

Cons

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."