Avada Software Infrared360 Reviews

Name: Avada Software Infrared360
Brand: Avada Software
Rating: 4.4 (13 reviews)

4.4 out of 5

13 reviews
100% willing to recommend

What is Avada Software Infrared360?

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Get the Avada Software Infrared360 Buyer's Guide and find out what your peers are saying about Avada Software Infrared360, Dynatrace, Splunk AppDynamics and more!

Avada Software Infrared360 is the #4 ranked solution in top Business Activity Monitoring solutions, #12 ranked solution in top Message Oriented Middleware (MOM) solutions, #43 ranked solution in top Server Monitoring solutions, and #73 ranked solution in APM tools. PeerSpot users give Avada Software Infrared360 an average rating of 8.8 out of 10. Avada Software Infrared360 is most commonly compared to Dynatrace: Avada Software Infrared360 vs Dynatrace. Avada Software Infrared360 is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 38% of all views.

Buyer's Guide

Avada Software Infrared360

July 2025

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Featured Avada Software Infrared360 reviews

Walter Kuhn

ICT Architect at a tech services company with 51-200 employees

* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.

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fjb_saper

WebSphere Architect at a tech services company with 51-200 employees

For how long have you used this product - Evaluation during 2 months Which features of this product are most valuable to you? - MQ monitoring Can you give an example of how this product has improved the way your organization functions? - It brings to the fore the relevant events…

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CicsMqSy7675

CICS/MQ Systems Administrator at a financial services firm with 10,001+ employees

The monitoring helps keep our organization's IBM MQ environment (including its applications) available for the business. In fact, we are able to send triggered alerts through our organization's central monitoring solution and generate the incident tickets easily with Infrared360. Infrared360 also…

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Avada Software Infrared360 mindshare

Product category:

As of August 2025, the mindshare of Avada Software Infrared360 in the Application Performance Monitoring (APM) and Observability category stands at 0.1%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerResearch reports based on Avada Software Infrared360 reviews

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Aug 1, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 1, 2025	Download
Comparison	Avada Software Infrared360 vs Datadog	Aug 1, 2025	Download
Comparison	Avada Software Infrared360 vs Dynatrace	Aug 1, 2025	Download
Comparison	Avada Software Infrared360 vs New Relic	Aug 1, 2025	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	10.2%	95%	348 interviews Add to research
Splunk AppDynamics	4.1	4.6%	91%	250 interviews Add to research

Valuable Features

Users praise Avada Software Infrared360 for its efficient monitoring capabilities, easy deployment, and comprehensive support tools. They appreciate its ability to simplify complex tasks, save time with automation features, and its responsive customer support team. Real-time analytics and customizable dashboards are also highlighted as valuable.

"It has role-based access to queues, giving us more insights into problems."
"Monitoring that ties into our incident management system"
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."

Room for Improvement

Avada Software Infrared360 needs improvement in providing more intuitive navigation and detailed documentation. Users find the setup process cumbersome and reports that the performance can be inconsistent. They also desire better integration capabilities with other tools.

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."

ROI

Users have consistently reported increased efficiency and simplified management without the need for extensive training. They stated that Avada Software Infrared360 reduced downtime, improved operational visibility, and provided significant cost savings. The reduction in manual monitoring tasks allowed teams to focus on more strategic initiatives, enhancing productivity. Users also highlighted its ability to seamlessly integrate with existing infrastructure, which further amplified the return on investment.

Pricing

Avada Software Infrared360 offers flexible pricing based on user requirements and infrastructure size, typically starting from $5,000 annually. Customers report it as cost-effective for its features, with options for customized plans and enterprise-level support. Pricing is influenced by deployment scale, additional modules, and service level agreements.

"Start small, then increase licensing later as per your demand."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."

Popular Use Cases

Avada Software Infrared360 is primarily used for monitoring, managing, and optimizing middleware environments. Users appreciate its ability to streamline administrative tasks, enhance performance visibility, and facilitate proactive issue resolution. It assists in reducing downtime and improving operational efficiency, and is especially valued for its comprehensive features that address complex middleware management challenges and automation.

Service and Support

Avada Software Infrared360 offers prompt and attentive customer service. Users report helpful support staff who are knowledgeable and responsive. Issues are resolved efficiently, and guidance is comprehensive. Clients appreciate the dedication to ensuring satisfaction and the ease of communication. Regular updates and detailed instructions enhance user experience, making support straightforward.

Deployment

Users find Avada Software Infrared360's initial setup straightforward and efficient. Installation is quick, and the platform's intuitive design simplifies the process. Documentation provided is thorough and helpful. Users appreciate the ease of configuration, noting minimal need for technical support. The system seamlessly integrates with existing infrastructure, reducing setup time. Some users mention that the initial setup requires attention to detail but still regard the overall process as hassle-free and smooth.

Scalability

Avada Software Infrared360 is praised for handling large environments efficiently. Users find it adaptable to different infrastructure sizes, offering seamless integration and easy expansion. They appreciate its robust performance in scaling operations without degradation in service. Customers have highlighted its capacity to support complex deployments and its flexibility in accommodating growth. Frequent updates and responsive customer support enhance its scalability, meeting diverse requirements effectively.

Stability

Users find Avada Software Infrared360 stable with minimal downtime. They highlight its robustness and reliability during operations. Users appreciate that it meets various stability demands efficiently. Avada Software Infrared360's consistent performance and dependability are frequently noted. Users express satisfaction with its ability to handle tasks without instability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Avada Software Infrared360 Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

38%

Manufacturing Company

11%

Printing Company

Insurance Company

University

Computer Software Company

Recreational Facilities/Services Company

Real Estate/Law Firm

Healthcare Company

Photography Company

Renewables & Environment Company

Transportation Company

Energy/Utilities Company

Wholesaler/Distributor

Government

Hospitality Company

Educational Organization

Legal Firm

Logistics Company

Media Company

Outsourcing Company

Performing Arts

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Learn more about Avada Software Infrared360

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work. Within those spaces are only the objects and resources the user has been granted visibility. Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.

*Kafka coming soon

Avada Software Infrared360 was previously known as Infrared360.

Avada Software Infrared360 customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin, Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others