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Avada Software Infrared360 vs Grafana comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
72nd
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (13th), Server Monitoring (42nd)
Grafana
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
47
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.3%, up from 0.1% compared to the previous year. The mindshare of Grafana is 5.2%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Grafana5.2%
Avada Software Infrared3600.3%
Other94.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

WK
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.
Julian-Lewis - PeerSpot reviewer
Has provided real-time views and integrated insights across diverse data sources
The most valuable feature is Grafana's ability to plug in data or events and monitoring data from any kind of source. The graphing capability is what I use the most. I have made use of Grafana's customizable dashboards and templating features. These features have enhanced my data visualization and analytical processes by enabling me to give real-time views to our end-users of what they're doing or what their service is doing. The historical and trend data allow people to pull up data from Grafana and from whatever source to display it and examine how an environment is being used. I have employed real-time metric visualization capabilities for monitoring and real-time views. These dashboards can also be used as historical views, pulling out more data. The effectiveness of Grafana in delivering real-time notifications through its alerting system is quite good. The widgets are able to highlight errors if they happen in real-time on the dashboard. The alerting functionality is improving. I generally tend to use the monitoring tool for alerting rather than Grafana, but I have had to use Grafana occasionally without any issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"Monitoring that ties into our incident management system"
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"It has role-based access to queues, giving us more insights into problems."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It is a stable, reliable product."
"Grafana's built-in integration with third-party tools, databases, and MQs is an amazing feature."
"The dashboards are very easy to work with."
"I find Grafana beneficial due to its numerous plugins."
"The main benefits I have seen from using Grafana in my day-to-day activities is the visualization of the metrics, specifically Dora Metrics."
"I find Grafana beneficial due to its numerous plugins."
"Grafana is able to connect with multiple data sources, unlike Elasticsearch."
"Visualisation: It is easy to create beautiful, understanding graphs, snapshots to share the graphs with people who do not have access to Grafana, and templating to create powerful graphs."
 

Cons

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"Grafana doesn't provide anything for reporting."
"The interface is not well-liked by my customers."
"If there was an issue on one node, we couldn't drill down and see all the issues on other nodes."
"The technical support has room for improvement."
"The solution must provide tutorials and guides."
"It would be helpful if they simplified the data source."
"It's difficult to see the trends on the graph when the range is too long."
"Trigger limits are difficult to see in a graph."
 

Pricing and Cost Advice

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Start small, then increase licensing later as per your demand."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"We use the open-source version of Grafana."
"I am using an open-source version"
"I give the price an eight out of ten."
"Since Grafana is an open-source solution, it is free of cost."
"We are using the open-source license."
"​Grafana is free and open source.​"
"You need to purchase the solution's license for its commercial use."
"For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
34%
Printing Company
10%
Manufacturing Company
10%
Performing Arts
7%
Financial Services Firm
20%
Computer Software Company
14%
Manufacturing Company
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise8
Large Enterprise24
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Grafana?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Grafana?
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it. That is pretty much great for us.
What needs improvement with Grafana?
Grafana could be improved through enhancement of graphs and visualizations and providing more integrations. Grafana is going to start working with OpenTelemetry, which would be helpful to have the ...
 

Also Known As

Infrared360
No data available
 

Overview

 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
Find out what your peers are saying about Avada Software Infrared360 vs. Grafana and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.