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Avada Software Infrared360 vs Grafana comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
70th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th), Server Monitoring (35th)
Grafana
Ranking in Application Performance Monitoring (APM) and Observability
6th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
49
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.5%, up from 0.1% compared to the previous year. The mindshare of Grafana is 2.7%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Grafana2.7%
Avada Software Infrared3600.5%
Other96.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

WK
ICT Architect at a tech services company with 51-200 employees
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Unified dashboards have empowered teams and have democratized real-time operational insights
Grafana's snapshot and dashboard sharing features are critical for our remote incident response. During production issues, I generate a public snapshot of a dashboard at a specific point and share the URL in our Slack war room so every engineer can see exactly what the metrics looked like when the error occurred. This helps significantly during the process of finding the root cause in those scenarios. The best features Grafana offers go beyond just pretty charts; it is an integration engine. The fact that I can join data from my SQL database with metrics from Prometheus in the same table is a feature I have not found performed as well elsewhere. My team uses this feature by comparing two different tables from the databases to show one single view, which Grafana is really helping with. In a visualized way, the charts can be displayed on one dashboard, allowing end users who are not familiar with these technical aspects to extract valuable data from it. Grafana has positively impacted our organization by democratizing data within our company. Before using Grafana, only developers could see the system health, but now our product managers and executives have their own high-level dashboards, which has improved cross-departmental transparency and alignment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"I highly recommend Infrared360 for an all-in-one IBM MQ tool."
"Role-based access to queues, giving us more insights into problems."
"The product has a small footprint on our system, they're very knowledgeable of MQ, which we use, and the features that they provide for monitoring our MQ system are just really, really good."
"Administration, Monitoring, and Delegation are the most valuable features of the solution."
"Monitoring that ties into our incident management system"
"The installation process is easy. We have deployed it on the cloud. I have around 20 to 30 people using the solution in my company."
"Grafana is stable and has great engineers."
"It is a stable, reliable product."
"Visualisation: It is easy to create beautiful, understanding graphs, snapshots to share the graphs with people who do not have access to Grafana, and templating to create powerful graphs."
"Plugin: Connecting Grafana to multiple APIs of leading monitoring tools and alerting tools."
"There are multiple kinds of models there to create dashboards, which is quite useful."
"​Grafana has improved our analysis capability to solve an issue, increasing the co-working between IT services and business services.​"
"Grafana provides a user-friendly interface for viewing infrastructure metrics through dashboards."
 

Cons

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"We definitely need a better overview in terms of a dashboard giving us insights."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"Some of the graphics in the interface could be improved. It's pretty basic."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"Grafana could consider building its own metrics system to eliminate the reliance on other tools like Prometheus, providing a one-stop solution."
"It is limited on the reporting type supported, which is important for managerial-level officers who want reports that are either general or specific."
"I rate Grafana a six out of ten."
"Multiple dashboards combined into one dashboard has slowed things down for us."
"We need different kinds of applications in our infrastructure to see information in Grafana."
"They should improve the functioning of its editing tool."
"The formatting could be better."
"The service dashboard is very hard and needs improvement."
 

Pricing and Cost Advice

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Start small, then increase licensing later as per your demand."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution."
"My company uses the open-source version of Grafana, so it's free."
"I give the price an eight out of ten."
"Since Grafana is an open-source solution, it is free of cost."
"​Grafana is free and open source.​"
"I am using an open-source version"
"I use the open source model so it is free."
"We use the open-source version of Grafana."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Construction Company
12%
Printing Company
8%
Manufacturing Company
6%
Financial Services Firm
18%
Computer Software Company
10%
Manufacturing Company
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise10
Large Enterprise27
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Grafana?
My experience with pricing, setup cost, and licensing is that it is very reasonable and has excellent community support.
What needs improvement with Grafana?
Currently, I do not think that any improvement is required, but there are multiple use cases.
What is your primary use case for Grafana?
My main use case for Grafana is to create and design dashboards based on the metrics provided by different exporters via Prometheus. We have different exporters, and we are creating different dashb...
 

Also Known As

Infrared360
No data available
 

Overview

 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
Find out what your peers are saying about Avada Software Infrared360 vs. Grafana and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.