Try our new research platform with insights from 80,000+ expert users

Avada Software Infrared360 vs Splunk Observability Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
78th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (13th), Server Monitoring (43rd)
Splunk Observability Cloud
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
56
Ranking in other categories
IT Infrastructure Monitoring (7th), Cloud Monitoring Software (8th), Container Management (7th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.1%, up from 0.1% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

WK
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.
Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has role-based access to queues, giving us more insights into problems."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"Monitoring that ties into our incident management system"
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"It has been beneficial for our IT infrastructure."
"The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything."
"I manage six tools, but Splunk Observability Cloud is one of my favorites, and I aspire to build my career specializing in it because it has great features, more attention in the market, and is a relatively new tool with promising growth."
"The solution overall is very valuable for me."
"The tool's stability is great."
"The most valuable features include user time tracking and the ability to analyze application load times."
"Splunk has drawn our attention to how the network is running. If there are alarms on things that are not functioning, it gives us early warning on problems that could arise."
"I have primarily used it to go back into the past and understand why something happened. It provides enough information to do research and figure things out."
 

Cons

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."
"Primarily, the logs in Splunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Splunk APM can require more effort to understand."
"I would rate Splunk technical support at six out of ten. When we have a problem and need to create a case, the response isn't quick."
"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."
"Splunk isn't an ideal tool for application performance management due to the extensive setup required."
"There is a lot of room for improvement with the automation."
"The price has room for improvement."
"The solution's machine learning deployment is hard and should be made user-friendly."
 

Pricing and Cost Advice

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Start small, then increase licensing later as per your demand."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"The solution's pricing is costly."
"This is an expensive solution."
"Splunk Infrastructure Monitoring is an expensive solution."
"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."
"Splunk APM is expensive."
"Splunk has been fairly expensive, but it has been predictable."
"It appears to be expensive compared to competitors."
"I am not in that circle, but we are currently licensing based on our queries. That is working out for us. Previously, it was by volume of data, and now, we can store as much data as we want."
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
857,688 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
40%
Manufacturing Company
11%
Computer Software Company
7%
Real Estate/Law Firm
6%
Financial Services Firm
17%
Computer Software Company
15%
Retailer
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
 

Also Known As

Infrared360
Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
 

Overview

 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Find out what your peers are saying about Avada Software Infrared360 vs. Splunk Observability Cloud and other solutions. Updated: June 2025.
857,688 professionals have used our research since 2012.