We performed a comparison between Avada Software Infrared360 and New Relic based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"Monitoring that ties into our incident management system"
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"It has role-based access to queues, giving us more insights into problems."
"The simplicity of the dashboard is very good."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"We are able to drill down and see what is going on in the system."
"Server uptime is its most valuable feature."
"The most valuable feature is application monitoring."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"The solution is scalable, and it is easy because all the documentation is available."
"It offers helpful user metrics so we can learn more about the user experience."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The customization of the start and end time is kind of cool."
"We have had issues with our agents going offline."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
Earn 20 points
Avada Software Infrared360 is ranked 68th in Application Performance Monitoring (APM) and Observability while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Avada Software Infrared360 is rated 8.8, while New Relic is rated 8.6. The top reviewer of Avada Software Infrared360 writes "An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams. ". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Avada Software Infrared360 is most compared with IBM MQ and Dynatrace, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor.
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