Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system integrators, so we build and configure Siebel for our customers, but we also use it internally.
We use Siebel as a CRM to capture all agent selling activity. We also capture backend orders received from other interfaces and send them downstream to be fulfilled.
BI Development & Validation Manager at JT International SA
Real User
Top 5
2022-04-27T17:22:00Z
Apr 27, 2022
We are using Siebel IP14. We have marketing and sales. We have marketers in the field going into the accounts and doing some promotions or activities there. We have the contracts, the stock of the accounts, and so on.
Head of Technology Department at a comms service provider with 1,001-5,000 employees
Real User
Top 20
2020-07-14T08:15:54Z
Jul 14, 2020
We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product subscriptions and subscription management right from onboarding a product to a customer's account, all the way through to upgrading or downgrading that product and, of course, termination. We also use it for customer interaction management. When a customer places a call to the call center, we use Siebel to review their history and see how you can support the customer in terms of any query your customer has.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize...
Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system integrators, so we build and configure Siebel for our customers, but we also use it internally.
The solution is primarily on a salesperson's applications like a CRM to sell, create and track opportunities, sell products, and find our customers.
We use Siebel as a CRM to capture all agent selling activity. We also capture backend orders received from other interfaces and send them downstream to be fulfilled.
We are using Siebel IP14. We have marketing and sales. We have marketers in the field going into the accounts and doing some promotions or activities there. We have the contracts, the stock of the accounts, and so on.
We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product subscriptions and subscription management right from onboarding a product to a customer's account, all the way through to upgrading or downgrading that product and, of course, termination. We also use it for customer interaction management. When a customer places a call to the call center, we use Siebel to review their history and see how you can support the customer in terms of any query your customer has.