We implemented Siebel CRM in our organization in December 2022. We are currently in discussions with Oracle, but we will stay with Siebel CRM rather than moving to the Fusion version. We are already discussing an upgrade with Oracle. We are using it for customer profiling, complaint management, service requests, and as a call center solution since 2022. We are using the Leads module, but not the Salesforce module.
I am developing for Siebel CRM here. Our customers, such as banks, mobile companies, and other large corporations, use it for communication between local companies to store information about users and employees, send emails, integrate information from other systems for selling, and many other purposes. I am working to develop for specific needs.
Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited
Real User
Top 10
Jan 16, 2024
We use the solution in sales and phone banking. We use its marketing module. It also helps us with analytics because we have the Customer 360 built into it.
We use the solution primarily for sales which includes prospect management, opportunity management, customer management, etc. As an insurance brokerage firm, we have various core technical processes like underwriting. We have also integrated Oracle EBS. There are different modules like the collection module and the on-claim module.
The solution is primarily used for guiding colleagues to develop new workflows and outlets. We also give certain instructions on how to utilize the system. From the business perspective, we use it for service and financial modeling and we use it in the call center model as well.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize...
We implemented Siebel CRM in our organization in December 2022. We are currently in discussions with Oracle, but we will stay with Siebel CRM rather than moving to the Fusion version. We are already discussing an upgrade with Oracle. We are using it for customer profiling, complaint management, service requests, and as a call center solution since 2022. We are using the Leads module, but not the Salesforce module.
I am developing for Siebel CRM here. Our customers, such as banks, mobile companies, and other large corporations, use it for communication between local companies to store information about users and employees, send emails, integrate information from other systems for selling, and many other purposes. I am working to develop for specific needs.
We use Siebel primarily to store some data. Specifically, we store some billing information.
We use the solution to create customer solutions for various clients. It helps us to develop customer relationship solutions for our clients.
We use the solution in sales and phone banking. We use its marketing module. It also helps us with analytics because we have the Customer 360 built into it.
We use the solution in telecom and banking domains to enhance customer experience.
We are in the enterprise business units and managing some of the product catalogs on Siebel CRM.
We use the solution primarily for sales which includes prospect management, opportunity management, customer management, etc. As an insurance brokerage firm, we have various core technical processes like underwriting. We have also integrated Oracle EBS. There are different modules like the collection module and the on-claim module.
The solution is primarily used for guiding colleagues to develop new workflows and outlets. We also give certain instructions on how to utilize the system. From the business perspective, we use it for service and financial modeling and we use it in the call center model as well.
We use this solution for order management.