We loved the notifications and the way to build custom views for a specific user's open tickets and to see how long they have been open, how long it was since the last request.
Zendesk offers companies cost savings and internal maintenance, praised for its user-friendly interface enhancing ticket management and collaboration. The platform's customization options allow tailored landing pages and knowledge bases. Valuable features such as auto-tagging and analytics boost workflow. However, extensive modifications are needed for reporting, and ticketing capabilities are limited. System slowdowns, data security issues, and slow support team are concerns needing attention for improved efficiency.
