We performed a comparison between QlikView and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a stable product."
"The most valuable feature of QlikView is the integration with other third-party tools."
"It excels in supporting database connections and various database types."
"We can scale it if we need to."
"The most valuable aspect is its extensive library on Microsoft, providing a robust framework for implementation."
"It has user-friendly data visualization features, supporting our decision-making process with its business intelligence capabilities"
"We use QlikView for its cost-effectiveness and ease of integration with databases."
"Once you open it up, you see everything that you can do."
"It's a very stable tool, very powerful."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The product offers very good management. It has a great ability to assign tickets based on content."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"It's very convenient to use."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"They could improve the update time."
"QlikView's UI could be more user-friendly."
"There could be a feature to analyze the sales and accounting data of the client."
"Better source data connectors."
"There is no automation or drag and drop functionality."
"This solution would be improved with the inclusion of a feature that would allow us to add a common library of (our) commands used in load scripts and expressions, so with a keyword, we would get a drop down to select the command we are looking for, as opposed to the generic help."
"They could provide a user-friendly analysis process rather than specialized IT resource code."
"For me, it is important to have a mix, what is the "view" and what is the "sense", Qlik Sense. They have two tools, but for me it is important to have only one tool, which combines the functions that we have from one side and the other side."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"You couldn't give administrative access to new hires."
"It wasn't easy to set up so we're only using a third of all of the features,"
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"The support team is time-consuming, and they don't find the answer to our problem."
"The solution could integrate better with QR codes from some websites such as Facebook."
"The price of the solution should be reduced."
"The solution itself wasn't easy to set up."
QlikView is ranked 5th in Reporting with 158 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. QlikView is rated 8.2, while Zendesk is rated 8.2. The top reviewer of QlikView writes "Useful for data visualization and business intelligence". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". QlikView is most compared with Tableau, Microsoft Power BI, Amazon QuickSight, SQL Server and TIBCO Spotfire, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our QlikView vs. Zendesk report.
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We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
