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Donny Gunawan
General Manager at Smartfren
Real User
Top 20
User-friendly and is easier to integrate than other solutions
Pros and Cons
  • "I would absolutely recommend VeloCloud because it's user-friendly and because the integration is easier than with other solutions."
  • "I would like for them to upgrade to 5G integration. Our customers have 4G now and the connectivity isn't good. It should be much faster."

What is our primary use case?

I use VeloCloud for software for reports SD-WAN solutions and WAN connectivity.

    What needs improvement?

    They should help our customers reduce the cost of the implementation from a local user cloud to the user using a standard cloud. They should improve the time and the cost of the implementation.

    I would like for them to upgrade to 5G integration. Our customers have 4G now and the connectivity isn't good. It should be much faster. 

    For how long have I used the solution?

    I have been using VeloCloud for ten years. 

    What do I think about the stability of the solution?

    The stability depends on the network connectivity. If the Internet connection isn't stale, it will affect it. 

    How are customer service and technical support?

    We contact our partners to get local support. 

    How was the initial setup?

    The initial setup was very simple. It's user-friendly. It only takes a few hours, not days, to deploy for somebody who is experienced. We use it on a daily basis. 

    What about the implementation team?

    We used a system integrator for the deployment. From the second year onwards, the maintenance is done by our local partners. 

    There are up to 100 users. 

    What's my experience with pricing, setup cost, and licensing?

    It's not cheap but it's affordable. 

    What other advice do I have?

    I would absolutely recommend VeloCloud because it's user-friendly and because the integration is easier than with other solutions. 

    I would rate VeloCloud a nine out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Senior Consultant at a tech services company with 11-50 employees
    Consultant
    A comprehensive dashboard that is easy to use, but the security should be enhanced
    Pros and Cons
    • "They make use of a combination of different internet lines, which improves quality."
    • "There is room for improvement with respect to security."

    What is our primary use case?

    I am a consultant with a solution provider and this is one of the products that we advise our clients on. We do not implement solutions as part of our offering.

    What is most valuable?

    The dashboard is very comprehensive, where you can see all of the sites with a map. You can click through using the map, which is easy to do.

    They make use of a combination of different internet lines, which improves quality.

    What needs improvement?

    There is room for improvement with respect to security.

    The price of this solution should be lower.

    For how long have I used the solution?

    I have been working with VeloCloud for about two years.

    What do I think about the stability of the solution?

    I think that it is a stable product.

    What do I think about the scalability of the solution?

    It is a scalable system, similar to other SD-WAN solutions.

    Our customers are typically multinational, on the bigger side.

    Which solution did I use previously and why did I switch?

    As consultants, we have worked with several vendors simultaneously. We are independent and we do not propose a particular technology. Rather, we conduct and exercise with our clients and determine the best vendor based on that.

    How was the initial setup?

    I have not completed the setup myself, but my understanding is that it is okay.

    What other advice do I have?

    Overall, this is a good product but there is always room for improvement.

    I would rate this solution a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Learn what your peers think about VMware SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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    Network Offering Manager at a tech services company with 10,001+ employees
    Real User
    Effective dynamic multi-point protocol, exceptional technical support, straightforward deployment

    What is our primary use case?

    We use VMware SD-WAN for network security.

    What is most valuable?

    I have found the dynamic multipoint protocol(DNPO) most useful because it can tell you which is the best circuit to use for different types of traffic.

    What needs improvement?

    The security of the firewall should be improved. It would be a good idea to have a standalone product with better security. In an upcoming release, they should have firewall rules.

    For how long have I used the solution?

    I have been using VMware SD-WAN for approximately three years.

    What do I think about the stability of the solution?

    The solution was stable.

    What do I think about the scalability of the solution?

    VMware SD-WAN is highly scalable. We have approximately 600 users using this…

    What is our primary use case?

    We use VMware SD-WAN for network security.

    What is most valuable?

    I have found the dynamic multipoint protocol(DNPO) most useful because it can tell you which is the best circuit to use for different types of traffic.

    What needs improvement?

    The security of the firewall should be improved. It would be a good idea to have a standalone product with better security.

    In an upcoming release, they should have firewall rules.

    For how long have I used the solution?

    I have been using VMware SD-WAN for approximately three years.

    What do I think about the stability of the solution?

    The solution was stable.

    What do I think about the scalability of the solution?

    VMware SD-WAN is highly scalable.

    We have approximately 600 users using this solution in my organization.

    How are customer service and support?

    The technical support is exceptional. I would give them an A+.

    Which solution did I use previously and why did I switch?

    We were previously using Cisco Meraki.

    How was the initial setup?

    The deployment was straightforward and took a couple of months to complete.

    What about the implementation team?

    We have approximately six engineers that support VMware SD-WAN.

    What's my experience with pricing, setup cost, and licensing?

    There is only a standard fee for the solution.

    What other advice do I have?

    I rate VMware SD-WAN a ten out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    IT Information Manager at a tech services company with 201-500 employees
    Real User
    Top 20
    Proactively detects potential issues; excellent for enterprise size companies

    What is our primary use case?

    Our primary use case for this solution is in companies that have multiple office locations, say a minimum of 10. They are connected to the internet using line or broadband internet connectivity. There can be a lot of fluctuations and connectivity issues so bandwidth is our current focus. VeloCloud is a software layer which helps customers manage the connectivity in the console. In the event that there is any downtime coming up into the secondary line of the bandwidth, the language will be correct. The solution proactively detects where the problem could happen or could arise. Users who are using the applications would not even know whether there was a downtime.

    What needs improvement?

    The product could be improved if the reports were modified making…

    What is our primary use case?

    Our primary use case for this solution is in companies that have multiple office locations, say a minimum of 10. They are connected to the internet using line or broadband internet connectivity. There can be a lot of fluctuations and connectivity issues so bandwidth is our current focus. VeloCloud is a software layer which helps customers manage the connectivity in the console. In the event that there is any downtime coming up into the secondary line of the bandwidth, the language will be correct. The solution proactively detects where the problem could happen or could arise. Users who are using the applications would not even know whether there was a downtime.

    What needs improvement?

    The product could be improved if the reports were modified making them easier to use and easier to understand from the customer's point of view. Also, from a cost perspectives, although ValorCloud is the number one product in its field in Gartner's Magic Quadrant, it's very expensive for the Indian market. 

    For how long have I used the solution?

    I've been working with this solution for about 18 months. 

    How are customer service and technical support?

    No problem with technical support. 

    How was the initial setup?

    Deployment is okay and not a major issue. It requires engineering capacity and depends on the customer environment. 

    What other advice do I have?

    I would rate this product a nine out of 10. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    Telecommunicatios and Electronics Engineer at a tech services company with 51-200 employees
    Real User
    Good security endpoints that include VeloCloud, it is stable, and has good technical support

    What is our primary use case?

    We use this solution to virtualize the data centers. If you don't want to have a lot of servers in your data center, you can virtualize it with VMware.  The networking virtualization can be done with NSX. Every switch and every firewall can be virtualized. 

    What is most valuable?

    The most valuable features of this solution are the security endpoints and the VeloCloud. Some of the best features are the SD-WAN platform for VMware and the NSX network virtualization.

    What needs improvement?

    The initial setup could be simplified for beginners.

    For how long have I used the solution?

    I have used VMware SD-WAN in the last 12 months.

    What do I think about the stability of the solution?

    The stability is good.

    What do I think about the scalability

    What is our primary use case?

    We use this solution to virtualize the data centers. If you don't want to have a lot of servers in your data center, you can virtualize it with VMware. 

    The networking virtualization can be done with NSX.

    Every switch and every firewall can be virtualized. 

    What is most valuable?

    The most valuable features of this solution are the security endpoints and the VeloCloud.

    Some of the best features are the SD-WAN platform for VMware and the NSX network virtualization.

    What needs improvement?

    The initial setup could be simplified for beginners.

    For how long have I used the solution?

    I have used VMware SD-WAN in the last 12 months.

    What do I think about the stability of the solution?

    The stability is good.

    What do I think about the scalability of the solution?

    We have 30 users in our company who are using this solution.

    How are customer service and technical support?

    Technical support is good.

    How was the initial setup?

    The initial setup was complex at first, but it gets easier.

    What about the implementation team?

    We used a consultant to help us with the deployment.

    What other advice do I have?

    I would rate VMware SD-WAN a ten out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Network Infrastructure Security Manager at a financial services firm with 1,001-5,000 employees
    Real User
    Good load balancing features and it scales well

    What is our primary use case?

    We primarily use VeloCloud for SD-WAN.

    What is most valuable?

    The most valuable feature is load balancing.

    What needs improvement?

    The cost of VeloCloud could be lowered.

    For how long have I used the solution?

    I have been working with VeloCloud for about two years.

    What do I think about the stability of the solution?

    We have had no issues in terms of stability.

    What do I think about the scalability of the solution?

    We are satisfied with the scalability. We have approximately 100 branches and we plan to increase usage in the future.

    How are customer service and technical support?

    There are few vendors who offer support in our country. However, if we need support then we can get it directly from VMware.

    Which solution did I use

    What is our primary use case?

    We primarily use VeloCloud for SD-WAN.

    What is most valuable?

    The most valuable feature is load balancing.

    What needs improvement?

    The cost of VeloCloud could be lowered.

    For how long have I used the solution?

    I have been working with VeloCloud for about two years.

    What do I think about the stability of the solution?

    We have had no issues in terms of stability.

    What do I think about the scalability of the solution?

    We are satisfied with the scalability. We have approximately 100 branches and we plan to increase usage in the future.

    How are customer service and technical support?

    There are few vendors who offer support in our country. However, if we need support then we can get it directly from VMware.

    Which solution did I use previously and why did I switch?

    I have also worked with Citrix SD-WAN and they are both good products.

    How was the initial setup?

    The initial setup was straightforward.

    What other advice do I have?

    At this time, I feel that just about everything is there in the product and it supports the requirements. My only complaint is about the pricing. Citrix is another good product but I recommend VeloCloud.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Partner at a comms service provider with 11-50 employees
    Real User
    Straightforward to set up and the support is good, but service providers should be enabled to have global visibility

    What is our primary use case?

    My company works with a wide range of SD-WAN services to bring such solutions to clients. The use cases depend, as they vary from client to client. One of them is application prioritization, and cost always comes into play when replacing a traditional MPLS network.

    What needs improvement?

    Some of the service providers that use VeloCloud as their SD-WAN should be enabled to have better global visibility.

    For how long have I used the solution?

    We have been working with VMware SD-WAN over the past 12 months.

    How are customer service and technical support?

    I have been in contact with technical support and they have been good.

    Which solution did I use previously and why did I switch?

    Some of the products that we work with or have experience with…

    What is our primary use case?

    My company works with a wide range of SD-WAN services to bring such solutions to clients.

    The use cases depend, as they vary from client to client. One of them is application prioritization, and cost always comes into play when replacing a traditional MPLS network.

    What needs improvement?

    Some of the service providers that use VeloCloud as their SD-WAN should be enabled to have better global visibility.

    For how long have I used the solution?

    We have been working with VMware SD-WAN over the past 12 months.

    How are customer service and technical support?

    I have been in contact with technical support and they have been good.

    Which solution did I use previously and why did I switch?

    Some of the products that we work with or have experience with are Cisco SD-WAN, Silver Peak, and VMware's VeloCloud.

    How was the initial setup?

    In my experience, the setup process has been fairly straightforward.

    What other advice do I have?

    I would rate this solution a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Principal Network Engineer at a computer software company with 201-500 employees
    MSP
    Top 10
    Stable, but could use more automation and integration

    What is our primary use case?

    I have deployed this solution, but just for a proof of concept. This solution is cloud-based. 

    What needs improvement?

    VMware SD-WAN could be improved with more automation and more integration, but each vendor could use these improvements. 

    For how long have I used the solution?

    I have been working with VMware SD-WAN for a few months. 

    What do I think about the stability of the solution?

    This solution is as stable as most firewalls. VMware is a reputable vendor. 

    How are customer service and support?

    I have never contacted VMware's technical support. 

    How was the initial setup?

    The installation is a straightforward process. You don't need very many people on your tech team. 

    What about the implementation team?

    I implemented this…

    What is our primary use case?

    I have deployed this solution, but just for a proof of concept. This solution is cloud-based. 

    What needs improvement?

    VMware SD-WAN could be improved with more automation and more integration, but each vendor could use these improvements. 

    For how long have I used the solution?

    I have been working with VMware SD-WAN for a few months. 

    What do I think about the stability of the solution?

    This solution is as stable as most firewalls. VMware is a reputable vendor. 

    How are customer service and support?

    I have never contacted VMware's technical support. 

    How was the initial setup?

    The installation is a straightforward process. You don't need very many people on your tech team. 

    What about the implementation team?

    I implemented this solution myself. 

    What's my experience with pricing, setup cost, and licensing?

    You need to pay for a license to use this product. 

    What other advice do I have?

    I rate this solution a six out of ten. I would recommend this solution to others who are considering implementation and I have about 10 customers who are using this solution. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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