We use the solution for managing emails and EDR, though it has evolved over the years into an XDR solution. It now includes additional features like SOC management and real-time monitoring and analysis of endpoints.
Trend Micro effectively detects and blocks NAS devices and identifies potential threats. Security breaches or issues have been minimal in the networks where I’ve implemented Trend Micro.
Those endpoints are monitored 24/7, so even when engineers are offline, someone in the SOC always monitors them. Integration is seamless.
It's a big improvement over relying solely on Active Directory, where you need to allocate time for regular reviews or have someone monitor for issues manually. Outsourcing that to Trend Micro has been a huge help.
Improving access to training and simplifying the process of obtaining information would be helpful. While reports can be automated, making everything more accessible would be a key benefit.
Network vulnerability scanning could be improved. It would be beneficial to have internal scanning and external analysis capabilities. Trend Micro Vision One might include such features in the future, along with dark web scanning, threat hunting, and other related tools.
I have been using Trend Micro Worry-Free Services Suites for 15 years.
The tech support is responsive and knowledgeable.
The initial setup was straightforward.
Essentially, we download the package for the specific client we're working with and roll it out. Depending on the size and number of machines, we can either push it out through scripts or manually install it on each machine as it's set up and deployed.
You can apply configuration policies across multiple clients and systems.
Pricing is reasonable. We receive updates on pricing information on a quarterly basis. This allows us to access the most current details of their pricing process at any given time.
I'm using Trend Micro Worry-Free Business Security Services, which covers endpoint XDR, hosted email security, and cloud security products.
Like most cybersecurity firms, Trend Micro has been using AI for decades. While generative AI is a newer development, traditional AI, like machine learning, has long been a foundation for security systems. Trend Micro leverages AI to analyze large amounts of soft data, identify anomalies, and detect variances that humans might miss or require extensive time and highly specific queries to uncover. AI significantly reduces this time. If cybercriminals understood how AI is used in detection, they could find ways to bypass it, so it remains a trade secret.
Better communication between Trend Micro and its partners regarding changes and evolving products would be beneficial. For example, while I have some emails with links to review elements in VisionOne, improved communication could enhance this process.
I recommend the solution. It is a good product and it works well.
Overall, I rate the solution a ten out of ten.
