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Microsoft Defender XDR vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Microsoft Defender XDR provides high ROI by consolidating security tools, streamlining operations, and enhancing security, despite licensing costs.
Sentiment score
5.9
Trend Micro Worry-Free Services Suites efficiently manages 200 endpoints in two hours with a robust central management console.
We can quarantine and isolate a device within minutes.
Microsoft Defender XDR has saved me at least 50% of my time.
Ever since we turned on the M5 feature set back in June, we have seen a reduced number of potentially malicious clicks and faster alerting when incidents occur.
 

Customer Service

Sentiment score
6.2
Microsoft Defender XDR's support is timely and responsive, yet smaller organizations experience slower, less effective assistance than larger ones.
Sentiment score
5.1
Trend Micro Worry-Free Services support is knowledgeable yet hindered by time zone delays and repetitive questions, needing improved hours.
You get stuck in low-level support for way longer than you should, instead of them escalating the issue up the chain.
It's critical to escalate SEV B issues immediately to a domestic engineer.
Once issues are escalated to the second or third layer, the support is much better.
Support is extremely good, but there is room for improvement.
 

Scalability Issues

Sentiment score
7.6
Microsoft Defender XDR scales well for various organizations, efficiently supporting growth and flexibility despite some network deployment challenges.
Sentiment score
6.3
Trend Micro Worry-Free Services Suites is praised for scalability but occasionally hindered by internet and cloud dependence.
Microsoft Defender XDR shows tremendous scalability, much more so than on-premises solutions.
Microsoft Defender XDR scales pretty well.
It is suitable for enterprise-level deployment but has room for improvement.
 

Stability Issues

Sentiment score
8.0
Microsoft Defender XDR is praised for high stability, reliable performance, minimal issues, frequent updates, and prompt issue resolution.
Sentiment score
6.9
Trend Micro Worry-Free Services Suites is generally stable and reliable, but automatic updates can cause 'protection at risk' warnings.
The service has remained consistently online, with any issues isolated to specific components, suggesting a well-designed and modular architecture.
The services within our ecosystem have been reliable, meeting their SLAs.
It provides high-fidelity signals.
 

Room For Improvement

Microsoft Defender XDR requires enhancements in speed, integration, automation, AI, ease-of-use, and industry-specific threat intelligence.
Trend Micro faces issues with system performance, integration, support, and high costs, with needed enhancements in several areas.
The licensing process needs improvement and clarification.
Improvements are needed in automated response capabilities.
Some inconsistencies exist between blades, which could be improved for a more seamless user and UI experience.
The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID.
 

Setup Cost

Microsoft Defender XDR pricing is seen as complex but fair, with high costs alleviated in bundled Microsoft 365 packages.
Trend Micro Worry-Free Services Suites has mid-range pricing, seen as affordable by some but costly compared to competitors.
There are certainly savings when using Microsoft Defender XDR, which can range from 30%, 40%, and even up to 50%.
I would rate the pricing as eight out of ten, indicating it is a reasonable cost for the product.
Microsoft purposefully obfuscates this through marketing ploys to hide costs.
The pricing of Trend Micro is a little bit higher compared to Sophos.
 

Valuable Features

Microsoft Defender XDR integrates tools for comprehensive security, offering threat detection, automation, identity protection, and enhanced efficiency.
Trend Micro Worry-Free Services offers comprehensive protection with user-friendly features, seamless integration, but pricing is a concern.
With Microsoft threat intelligence information, it detects various types of threats, including insider attacks, malicious content, and data exfiltration.
This allows us to secure our systems in advance and proactively improve security, rather than waiting for incidents to occur.
Once we have it on the security dashboard, we can see a real-time storyline.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
We can get in-depth details of the emails going in and out, and we can create rules.
 

Categories and Ranking

Microsoft Defender XDR
Ranking in Extended Detection and Response (XDR)
2nd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
102
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Microsoft Security Suite (4th)
Trend Micro Worry-Free Serv...
Ranking in Extended Detection and Response (XDR)
14th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
Email Security (13th), Endpoint Protection Platform (EPP) (19th), Managed Detection and Response (MDR) (10th)
 

Mindshare comparison

As of October 2025, in the Extended Detection and Response (XDR) category, the mindshare of Microsoft Defender XDR is 5.9%, down from 8.1% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 1.1%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Extended Detection and Response (XDR) Market Share Distribution
ProductMarket Share (%)
Microsoft Defender XDR5.9%
Trend Micro Worry-Free Services Suites1.1%
Other93.0%
Extended Detection and Response (XDR)
 

Featured Reviews

MohtesanShaikh - PeerSpot reviewer
Experience improves security management and simplifies threat protection
I have created automated investigations, and while they work, they operate rather slowly in the Microsoft portal. If I automate something, it takes considerable time; if I do it manually, I can complete it in a quarter of the time. The automation response being slow is the main concern; when an incident occurs or if I run a remediation, it takes significant time to complete the remediation. There are some limitations regarding the scalability of Microsoft Defender XDR with specific licensing. For SMB customers, there is only Microsoft Defender for Business, and if they want more features such as XDR features and automation investigation or incident response, they need to purchase Defender for Endpoint. We are currently using the EDR.
Mohammed Zain - PeerSpot reviewer
Achieve effective email management while identifying areas for security upgrades
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID. We were not able to get a satisfactory answer from them regarding the BEC issue. The ransomware protection issue for the old servers or outdated servers and recovery of the data needs improvement in Trend Micro Worry-Free Services Suites. The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue. The response time of the support also needs improvement.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
8%
Manufacturing Company
8%
Comms Service Provider
7%
Computer Software Company
16%
Comms Service Provider
10%
Security Firm
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise23
Large Enterprise37
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
 

Questions from the Community

What do you like most about Microsoft 365 Defender?
Microsoft Defender XDR provides strong identity protection with comprehensive insights into risky user behavior and potential indicators of compromise.
What is your experience regarding pricing and costs for Microsoft 365 Defender?
The pricing for Microsoft Sentinel operates on a pay-as-you-go model based on data ingestion. I recall that Defender XDR pricing is based on the number of endpoints.
What needs improvement with Microsoft 365 Defender?
I have created automated investigations, and while they work, they operate rather slowly in the Microsoft portal. If I automate something, it takes considerable time; if I do it manually, I can com...
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even tho...
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
I am working with the Trend Micro One solution. I use Trend Micro Worry-Free Services Suites, which includes six components, including Cloud App Security, Trend Email Security Advanced, and Worry-F...
 

Also Known As

Microsoft 365 Defender, Microsoft Threat Protection, MS 365 Defender
No data available
 

Overview

 

Sample Customers

Accenture, Deloitte, ExxonMobil, General Electric, IBM, Johnson & Johnson and many others.
Information Not Available
Find out what your peers are saying about Microsoft Defender XDR vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: September 2025.
868,787 professionals have used our research since 2012.