It is a stable solution...I rate the technical support a ten out of ten...On a scale of one to ten, where one is difficult, and ten is easy, I rate the setup a nine.
Software AG ARIS Process Mining is scalable with a notable Conformance Engine and is rated highly stable. Users give ease of setup a nine and technical support a ten, though support was needed post-installation. It lacks a unified site for modeling and mining, and customizing KPIs and dashboards could be more intuitive. Process models need design improvements, and unnecessary steps indicate a need for better automation and enhancement.
