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What are the most important metrics to track in business performance management?

Rony_Sklar - PeerSpot reviewer
Community Manager at PeerSpot (formerly IT Central Station)

There are many areas of business performance that can indicate where a business should be concentrating its efforts. What are the most important metrics to focus on, and what tools can be used to assist with measuring these metrics?

PeerSpot user
11 Answer

Chris Bowles - PeerSpot reviewer

Cost and revenue metrics are the most important metrics by far. As important as blood pressure and weight for you and I.  Each industry and possible each business model will have specific cost and revenue metrics that allows them to optimize their performance.  But leadership must also measure other metrics that correlate and drive their key metrics.  They will find quality and time-based metrics will impact the key cost and revenue metrics.  Last piece of advice: leadership should assign ownership of the operation level metrics which roll up their key metrics.  

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