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Eightfold Talent Intelligence Platform vs SmartRecruiters comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Eightfold's platform boosts hiring efficiency, diversity, and retention while reducing costs, eliminating spreadsheets, and supporting the Department of Defense.
Sentiment score
8.4
SmartRecruiters improved efficiency and cost-effectiveness, reducing hiring time and increasing user satisfaction with its intuitive design.
 

Customer Service

Sentiment score
6.1
Eightfold's customer service is praised for responsiveness and collaboration, with mostly positive feedback and minimal customization needs.
Sentiment score
6.7
SmartRecruiters' support is praised for efficiency but faces criticism for ticketing; phone support is suggested for improvement.
 

Scalability Issues

Sentiment score
8.1
Eightfold Talent Intelligence Platform is scalable and adaptable but has moderate ease of scalability due to manual processes.
Sentiment score
7.0
SmartRecruiters is scalable and flexible, supporting diverse organizations globally with tailored capabilities for recruitment and internal mobility.
 

Stability Issues

Sentiment score
8.6
Eightfold Talent Intelligence Platform is praised for its stability, minimal issues, robust algorithms, and reliable performance despite occasional integration challenges.
Sentiment score
8.1
SmartRecruiters is a reliable ATS with occasional minor issues, praised for stability and consistent performance in recruitment.
 

Room For Improvement

Users seek improved sourcing, usability, feedback, seamless integration, flexible configuration, and enhanced workforce management and collaboration features.
SmartRecruiters faces challenges in accessibility, integration, user experience, compliance, and requires improvements in tech support and feature robustness.
 

Setup Cost

Enterprise users are divided on Eightfold's pricing, with some praising its value while others find it costly.
SmartRecruiters pricing starts at $10,000 annually, varies by size and features, but offers discounts for non-profits.
 

Valuable Features

Eightfold Talent Intelligence Platform accelerates hiring by mapping skills, enhancing engagement, and optimizing recruitment with AI-driven insights.
SmartRecruiters provides an intuitive interface, effective sourcing, integration, and customization, making it adaptable and suitable for diverse organizations.
 

Categories and Ranking

Eightfold Talent Intelligen...
Ranking in Talent Acquisition
7th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
Talent Management (14th), Talent Intelligence (1st)
SmartRecruiters
Ranking in Talent Acquisition
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Applicant Tracking and Recruiting Software (1st)
 

Mindshare comparison

As of May 2025, in the Talent Acquisition category, the mindshare of Eightfold Talent Intelligence Platform is 5.7%, up from 2.5% compared to the previous year. The mindshare of SmartRecruiters is 1.8%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Acquisition
 

Featured Reviews

Grace Cecilio - PeerSpot reviewer
Workforce and recruitment data tool that drastically reduced our time to hire at scale
This solution has improved the time to fill positions. We're able to do talent mapping and provide talent market insights based on the dashboards and data that Eightfold offers. Within a two week period, we are now able to have people ready to interview with a hiring manager, which is a huge win for us. It has become part of the sourcing strategy that's being deployed for all talent teams across different organizations in the US. We were able to execute a hire using Eightfold within the first month of deployment. This is due to the fact that we were able to source previous applicants for a specific position. Currently, 50% of our talent activities will be shifting towards Eightfold. Within a week or two, we have had people in various phone screen stages, whether with a recruiter, a sourcer or a hiring manager. We are about to launch the capabilities for scheduling interviews to reduce time to schedule from 4 to 5 days down to 48 to 72 hours. Eightfold takes the focus out of job titles. When you're sourcing using your own database, you look for job titles that are similar to the roles that you have open. However, job titles differ from company to company, and sometimes one person would have a specific job title but have different roles and responsibilities. The calibration tool allows our hiring managers to search our database and find candidates with a broader range of relevant skills.
Anudeep Kamuni - PeerSpot reviewer
Efficiently automates tasks but lacks certain features in terms of usability
There are a couple of areas of improvement. SmartRecruiter lacks certain features in terms of usability. For instance, we cannot move candidate profiles, interview feedback, notes, and activities related to one candidate when transitioning from one job to another. We have to manually copy and paste everything for that specific candidate. This is a significant drawback. Additionally, the filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager. This level of inaccuracy is unexpected for an application, especially for smaller organizations. It should have been corrected easily. Moreover, the CRM module lacks video reporting capabilities. These are some the biggest improvement I would like to see.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
11%
Comms Service Provider
9%
Performing Arts
7%
Government
10%
Healthcare Company
10%
Financial Services Firm
10%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about eightfold.ai?
Stability is fantastic. In the two years we've used it, I've only experienced one outage.
What needs improvement with eightfold.ai?
From my perspective, I think the usability could use some attention. Eightfold.ai offers modules for talent acquisition, talent management, and other areas like projects. They try to use a common U...
What is your primary use case for eightfold.ai?
We've done some customizations on top of it, but it really focuses on leader management at the executive level – things like succession planning and leader development. We haven't used it from a ta...
What do you like most about SmartRecruiters?
The most valuable feature of the solution stems from the fact that amongst all the other ATS platforms that I have used, SmartRecruiters is the most user-friendly tool.
What needs improvement with SmartRecruiters?
With SmartRecruiters, compatibility with other HRIS systems is an area with certain shortcomings that require improvement. SmartRecruiters is a tool that we use as an ATS platform in our company, b...
 

Overview

 

Sample Customers

Information Not Available
Atlassian, Aol, IBM, Napa, Skechers
Find out what your peers are saying about Eightfold Talent Intelligence Platform vs. SmartRecruiters and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.