Overall, I like the workflow capabilities, orchestration, and integration with existing business apps. The product is awesome in terms of capabilities.
ServiceNow Customer Service Management is renowned for its robust workflow capabilities, orchestration, and seamless integration with ITSM, enhancing productivity and operations. Its cloud-based, user-friendly design simplifies processes, though customization and report accessibility need improvements. Integration with various technologies and automation options support digital transformation. Pricing and scripting complexity, along with a lack of integrated IVR systems, pose challenges, particularly for smaller businesses. Initial setup has a steep learning curve.
