SAP Service Cloud vs ServiceNow Customer Service Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

SAP Service Cloud
Ranking in Customer Experience Management
20th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
CRM (160th)
ServiceNow Customer Service...
Ranking in Customer Experience Management
2nd
Average Rating
8.2
Number of Reviews
8
Ranking in other categories
CRM Customer Engagement Centers (5th)
 

Featured Reviews

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CB
Dec 5, 2023
A scalable cloud solution for government workflow
We use the solution as a government workflow solution The solution improves the workflow and business process automatically. The previous method was not as automated and efficient. Workflow management is the most important feature. The solution could improve its integration. I have been using…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace."
"The product has a premium price"
"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive. The solution is neither cheap nor expensive."
"I rate the tool's pricing a six out of ten."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
9%
Manufacturing Company
7%
Financial Services Firm
7%
Educational Organization
34%
Computer Software Company
11%
Government
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ServiceNow Customer Service Management?
We can integrate different technologies in ServiceNow Customer Service Management. An organization would like to offer a digital transformative experience to its employees and customers, which the ...
 

Also Known As

No data available
ServiceNow CSM
 

Learn More

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Overview

 

Sample Customers

INICOM, Dulux
Siemens Healthineers, SAP SuccessFactors, Asurion
Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management. Updated: May 2024.
789,577 professionals have used our research since 2012.