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Salesforce Service Cloud vs ServiceNow Customer Service Management comparison

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  • "ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace."
  • More ServiceNow Customer Service Management Pricing and Cost Advice →

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    Top Answer:Overall, I like the workflow capabilities, orchestration, and integration with existing business apps. The product is awesome in terms of capabilities.
    Top Answer:ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace.
    Top Answer:The price could be better. ServiceNow should price products more reasonably.
    Ranking
    Views
    1,686
    Comparisons
    1,401
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    171
    Comparisons
    67
    Reviews
    1
    Average Words per Review
    277
    Rating
    9.0
    Comparisons
    Also Known As
    Service Cloud
    ServiceNow CSM
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    Overview

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

    Offer
    Learn more about Salesforce Service Cloud
    Learn more about ServiceNow Customer Service Management
    Sample Customers
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Siemens Healthineers, SAP SuccessFactors, Asurion
    Top Industries
    REVIEWERS
    Manufacturing Company27%
    Marketing Services Firm18%
    Computer Software Company9%
    Music Company9%
    VISITORS READING REVIEWS
    Computer Software Company42%
    Comms Service Provider11%
    Financial Services Firm6%
    Government5%
    No Data Available
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise35%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    No Data Available
    Buyer's Guide
    CRM Customer Engagement Centers
    June 2022
    Find out what your peers are saying about Microsoft, Pega, Oracle and others in CRM Customer Engagement Centers. Updated: June 2022.
    610,518 professionals have used our research since 2012.

    Salesforce Service Cloud is ranked 7th in CRM Customer Engagement Centers while ServiceNow Customer Service Management is ranked 8th in CRM Customer Engagement Centers with 1 review. Salesforce Service Cloud is rated 0.0, while ServiceNow Customer Service Management is rated 9.0. On the other hand, the top reviewer of ServiceNow Customer Service Management writes "A customer service management solution with useful workflow capabilities". Salesforce Service Cloud is most compared with Vlocity, ServiceNow, Microsoft Dynamics CRM, JIRA Service Management and Oracle Service Cloud, whereas ServiceNow Customer Service Management is most compared with .

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.