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SAP SuccessFactors Reviews

Vendor: SAP
3.9 out of 5
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What is SAP SuccessFactors?

SAP SuccessFactors is an AI-powered, cloud-based HR suite supporting over 100 countries, providing real-time insights and integrated solutions across core HR, payroll, talent, learning, analytics, and employee experience.

Get the SAP SuccessFactors Buyer's Guide and find out what your peers are saying about SAP SuccessFactors, Workday, SAP HCM and more!
SAP SuccessFactors is the #2 ranked solution in top Talent Management solutions, top Cloud HCM solutions, top Talent Acquisition solutions, and top Global Payroll solutions. PeerSpot users give SAP SuccessFactors an average rating of 7.8 out of 10. SAP SuccessFactors is most commonly compared to Workday: SAP SuccessFactors vs Workday. SAP SuccessFactors is popular among the midsize enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 38% of all views.
Buyer's Guide
SAP SuccessFactors
May 2025
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SAP SuccessFactors mindshare

Product category:
Cloud HCM
As of June 2025, the mindshare of SAP SuccessFactors in the Cloud HCM category stands at 20.8%, down from 22.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Cloud HCM

PeerResearch reports based on SAP SuccessFactors reviews

TypeTitleDate
CategoryCloud HCMJun 10, 2025Download
ProductReviews, tips, and advice from real usersJun 10, 2025Download
ComparisonSAP SuccessFactors vs WorkdayJun 10, 2025Download
ComparisonSAP SuccessFactors vs SAP HCMJun 10, 2025Download
ComparisonSAP SuccessFactors vs Oracle HCM CloudJun 10, 2025Download
Suggested products
TitleRatingMindshareRecommending
Workday4.118.5%92%56 interviewsAdd to research
SAP HCM3.911.1%90%57 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

SAP SuccessFactors excels in performance management, onboarding, and recruiting features. Its user-friendly, customizable interface integrates well with third-party applications and cloud platforms. The modular system includes robust talent management and analytics, enhancing ease of use and reporting capabilities. Continuous Performance Management facilitates real-time communication between managers and employees. It also offers advanced learning management and workforce analytics, supporting strategic HR processes and regulatory compliance. Integration with Microsoft enhances data handling and performance tracking.
  • "There were no major technical issues or downtimes reported with SAP SuccessFactors."
  • "I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable."
  • "Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience."

Room for Improvement

SAP SuccessFactors needs enhanced integration capabilities with its modules and third-party applications. Users require improved analytics and reporting features with greater customization. The user interface should be modernized and more adaptable. Localization issues persist across different regions affecting language options. Some modules lack advanced features, such as in payroll or onboarding. Pricing concerns are common with calls for reduced costs. Users face challenges with documentation access and understanding complex setups.
  • "The organization is planning to move to Darwinbox from SAP SuccessFactors, primarily due to pricing considerations."
  • "User-friendliness is a major concern for me, which affects my overall experience."
  • "The graphical user interface (GUI) is not very friendly. On the homepage, it is not possible to place advisories or announcements at the top."

ROI

Many noted improved processes and automation from SAP SuccessFactors, aiding in manpower reduction and cost savings. Some found ROI challenging due to high transition and licensing costs, while others saw incremental benefits after migration from other systems. The flexibility for multinationals and enhanced employee experience were highlighted. Transitioning to cloud-based services was often seen as cost-effective, though ROI timelines varied, with some describing a multi-year realization and rating the impact positively overall.

Pricing

SAP SuccessFactors pricing is subscription-based, determined by the number of users and modules utilized. While noted for being on the expensive side, many find it flexible with options for negotiation. Implementation and partner selection significantly impact costs, and additional expenses may arise from training and upgrades. Larger organizations may find the cost reasonable, while smaller enterprises might consider it high. Ultimately, users highlight the value received justifies the price for comprehensive HR management.
  • "Probably, it is one of the priciest products, and is very costly to put up and maintain but because it is a good solution end to end, people take it."
  • "We don't utilize even half of the licenses because not everyone uses them. With SAP SuccessFactors, though, we're now conducting all our performance evaluations within the system, so I suppose we're making better use of those licenses. As for SAP for employee services and internal benefits processing, we do have licenses for those but don't utilize them."
  • "The product is expensive. The product is worth the money you pay for it."

Popular Use Cases

Organizations primarily use SAP SuccessFactors for performance management, talent acquisition, and learning management. It supports core HR processes like employee records, payroll, and recruitment, enabling comprehensive management of HR functions. It is utilized for goal setting, appraisals, succession planning, and employee engagement, functioning as a cloud-based platform. SAP SuccessFactors also facilitates workforce analytics, onboarding, and employee self-service, providing a central hub for HR data across multiple geographic locations.

Service and Support

Users report mixed experiences with SAP SuccessFactors' customer service. Support efficiency depends on urgency and support models. Premium support offers quick resolution, while standard experiences vary, with some noting slow responses. Technical expertise and responsiveness are inconsistent, depending on escalation levels and personnel. Some value the 24/7 availability and structured support platform, but others find room for improvement. Global communication and time zone differences affect support quality.

Deployment

Many users found SAP SuccessFactors' initial setup straightforward, emphasizing well-documented processes and simplicity when using templates and best practices. However, some noted complexities in data integration, hybrid scenarios, and coordination efforts. Technical expertise was deemed crucial, with deployment times ranging from two weeks to six months. Effective analysis and planning were highlighted as key, while projects with extensive customizations or large-scale implementations required additional effort and resources.

Scalability

SAP SuccessFactors is cloud-based and highly scalable, supporting organizations from a few hundred to thousands of users globally. Regular updates, integration with AWS, and modular design enhance adaptability and flexibility for diverse company needs. The system handles growth without performance issues, though some limitations exist within specific modules. The platform's flexibility allows companies to scale efficiently. Many users report scalability as a strong aspect, enhancing its suitability for growing businesses.

Stability

SAP SuccessFactors is considered highly stable by many entities, with most reporting no significant challenges or disruptions. Some have experienced occasional issues tied to updates, performance, or data center access. Instances of downtime, while mentioned, are rare. The stability is noted as reliable, especially when using full capabilities. While some suggest ongoing improvements are needed, the system is often rated around eight to nine out of ten in terms of stability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SAP SuccessFactors Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
38%
Computer Software Company
7%
Manufacturing Company
7%
Comms Service Provider
6%
Financial Services Firm
6%
Retailer
3%
Energy/Utilities Company
3%
Government
3%
University
3%
Healthcare Company
2%
Construction Company
2%
Real Estate/Law Firm
2%
Insurance Company
2%
Non Profit
2%
Media Company
1%
Hospitality Company
1%
Legal Firm
1%
Wholesaler/Distributor
1%
Pharma/Biotech Company
1%
Performing Arts
1%
Consumer Goods Company
1%
Logistics Company
1%
Transportation Company
1%
Recreational Facilities/Services Company
1%
Recruiting/Hr Firm
1%
Marketing Services Firm
1%
Outsourcing Company
1%
Aerospace/Defense Firm
1%

Compare SAP SuccessFactors with alternative products

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Learn more about SAP SuccessFactors

Trusted by over 10,000 organizations, SAP SuccessFactors elevates people processes, decisions, and experiences by empowering employees. It offers AI-driven tools enhancing self-service, learning, performance, and development, unifying people and skills data to align talents with business goals. The platform ensures compliance with legal updates and speeds up results using HR best practices and a robust partner network. Its modular design, seamless integration, and mobile access stand out, supporting global accessibility and talent management. Role-based permissions and automated compliance offer flexibility and security, catering to diverse industries.

What are the most important features of SAP SuccessFactors?
  • Performance and Goal Management: Facilitates setting and tracking employee objectives.
  • Employee Lifecycle Management: Streamlines employee processes from recruitment to exit.
  • Learning Management: Promotes continuous learning and development.
  • Real-Time Reporting: Provides instant insights into HR data.
What benefits should users look for in SAP SuccessFactors reviews?
  • Increased Productivity: AI-driven tools enhance workforce agility.
  • Talent Alignment: Unifying skills data aligns workforce with business priorities.
  • Compliance Assurance: Regular updates ensure legal and regulatory adherence.
  • Global Accessibility: Cloud-based platform supports cross-geography management.

Organizations implement SAP SuccessFactors for Performance Management, Talent Acquisition, Learning, and HR core functions, streamlining recruitment, onboarding, records management, goal setting, and performance evaluation. It extends to time management, compensation, and talent development, integrating across geographies for centralized data management, reporting, and analytics, enhancing HR operations and employee engagement.

SAP SuccessFactors was previously known as SuccessFactors.

SAP SuccessFactors customers

City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril

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Product Categories

Product Categories
Cloud HCM
Talent Management
Talent Acquisition
Global Payroll

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SAP SuccessFactors reviews

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SandeepKumar7 - PeerSpot user
Head - Shared Service Operations and HR Systems at a pharma/biotech company with 1,001-5,000 employees
Verified user of SAP SuccessFactors
Jul 2, 2024
Useful to manage employee life cycle management but is not very easy to implement

Pros

"It is a very stable solution."

Cons

"The tool is not very nimble or customizable."

What is our primary use case?

I use the solution in my company, including the entire employee life cycle management.

RCM for recruitment is end to end, ONB 1.0 and 2.0 are there for candidate onboarding and offboarding management, EC is utilized fully, Compensation module for salary and increments, LMS for internal and external content, SP-CDP for talent management.

How has it helped my organization?

The plus points of having this system are better control on ELC, automation of processes, improved analytics and reporting, structured and continuous processes, single source of truth for employee data.

However, to get these benefits, one has to make sure that there is discipline in data management and offline transactions are minimal.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (1061 words)
Renelia Villanueva - PeerSpot user
Vice President & Group Head- People & Workplace Management at Alorica
Verified user of SAP SuccessFactors
Apr 22, 2025
Moving to a cloud-based employee portal has improved experience but user interface requires attention

Pros

"Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience."

Cons

"The graphical user interface (GUI) is not very friendly. On the homepage, it is not possible to place advisories or announcements at the top."

What is our primary use case?

I am currently handling SAP sub-modules, particularly in HR. I interface with SAP SuccessFactors modules such as Employee Central, Goals and Performance, and Talent.

What is most valuable?

Moving from an in-house developed employee self-service portal to a cloud-based internet solution is an improvement for us. Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience. We see progress in employee feedback and experience, which is positive.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (465 words)
Buyer's Guide
SAP SuccessFactors
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Find out what your peers are saying about SAP SuccessFactors. Updated May 2025
855,347 professionals have used our research since 2012.
RY
SVP at Krungsri
Verified user of SAP SuccessFactors
May 28, 2025
User appreciates features but seeks pricing and functionality improvements

Pros

"There were no major technical issues or downtimes reported with SAP SuccessFactors."

Cons

"The organization is planning to move to Darwinbox from SAP SuccessFactors, primarily due to pricing considerations."

What is our primary use case?

The main use cases for SAP SuccessFactors were not deeply discussed as the interviewee was not fully aware of the specific implementation details.

What is most valuable?

The purpose of SAP SuccessFactors was primarily for HR processes, serving as the main ERP system for human resource management.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (293 words)
JS
Center of Excellence H2r Head at Iconn
Verified user of SAP SuccessFactors
Oct 2, 2024
Standardized procedures improve organizational discipline and offers great customer service

Pros

"The standardized procedures and best practices embedded in the system are very valuable."

Cons

"The user experience and interface are not user-friendly."

What is our primary use case?

The product is used for the whole suite of HSM, covering all HR services.

How has it helped my organization?

It forced a standardized procedure across various business units, improving organizational discipline.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (396 words)
PK
Deputy Manager at Bharat Sanchar Nigam Limited
Verified user of SAP SuccessFactors
Jun 6, 2025
Experiences frequent issues and technical difficulties

What other advice do I have?

We are a review site that collects feedback from users, consultants, resellers, and other experts regarding SAP SuccessFactors.

As a deputy manager for Bharat Sanchar Nigam with the email address pankaj_14@bsnl.co.in, you will receive login credentials if you don't already have an account on peerspot.com.

Your review will be published on peerspot.com in written or audio formats and made available to other users. You will receive a link to edit your review at any time.

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*Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Read full review (156 words)
PeerSpot user
Manager at a manufacturing company with 1,001-5,000 employees
Verified user of SAP SuccessFactors
Apr 22, 2025
User experience requires significant improvement, but AI integration shows promise

Pros

"I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable."

Cons

"User-friendliness is a major concern for me, which affects my overall experience."

What is our primary use case?

At our company, we primarily use SAP SuccessFactors for Performance Management and Learning Management. We use the performance management module once or twice a year, and the LMS module is utilized less frequently, with a combination of the system and manual processes in place.

What is most valuable?

SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module. Despite the challenges I have faced with user-friendliness, SAP SuccessFactors demonstrates its potential by offering AI integration possibilities for recruitment systems.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (377 words)
RaviAnupam - PeerSpot user
PM at Squadron Energy
Verified user of SAP SuccessFactors
Dec 5, 2023
Helps with HR applications including payroll, HRIS, onboarding, recruiting, learning management, talent management, and other HRA applications

Pros

"The tool's most valuable feature is its integration capabilities with on-premise ERPs and other systems. "

Cons

"One area for improvement is making SuccessFactors more compatible with other countries, especially in terms of payroll and other functionalities."

What is our primary use case?

I use SAP SuccessFactors for various HR applications, including payroll, HRIS, onboarding, recruiting, learning management, talent management, and other HRA applications.

What is most valuable?

The tool's most valuable feature is its integration capabilities with on-premise ERPs and other systems. 

*Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Read full review (301 words)
Ketty Mondoringin - PeerSpot user
Talent Acquisition, Rewards, and HR Digitalization Department Manager at PT. Chandra Asri Petrochemical Tbk.
Verified user of SAP SuccessFactors
Mar 19, 2024
Offers good flexibility but needs to be made more user-friendly

Pros

"Considering the flexibility of the system and its ability to accommodate complex business processes, the product is ready to be used in multiple industries."

Cons

"The product doesn't have a modernized look and is not very user-friendly like other products."

What is our primary use case?

I have the longest experience with a module named SAP SuccessFactors Recruiting (RCM), which was five years ago. My company is currently in the process of implementing the rest of the modules of SAP SuccessFactors in our company.

What is most valuable?

Presently, the most valuable feature of the product is related to the recruitment module that the product offers since it is a module that I have recently started to use. I feel that the product has improved, and the tool has introduced AI to help with areas like job description. The tool is also integrated with Microsoft Teams, which helps with the scheduling of interviews. The most recent features introduced in the product have been very valuable.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (447 words)