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Eightfold Talent Intelligence Platform vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Eightfold Talent Intelligence boosts talent engagement, hiring efficiency, cost reduction, diversity, and retention, offering significant ROI in recruitments.
Sentiment score
4.7
Organizations have mixed ROI results with SAP SuccessFactors, citing cost issues but valuing improved employee experience and multinational benefits.
Eightfold Talent Intelligence Platform is expensive, but from the return on investment perspective, it is worth the investment.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
 

Customer Service

Sentiment score
5.9
Eightfold's Talent Intelligence Platform boasts strong technical support and collaboration, but responsiveness varies, particularly for smaller companies.
Sentiment score
6.2
SAP SuccessFactors' customer support receives mixed reviews, excelling in premium services but facing issues with response times and regional coordination.
My only criticism is about their implementation approach from buying to being live.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
A lot of information is available online regarding Eightfold Talent Intelligence Platform.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
Since they have a lot of understanding about HR metrics and KPIs, they understand what the expectations are.
Assistant Manager at Kashiv Biosciences
 

Scalability Issues

Sentiment score
7.7
Eightfold Talent Intelligence Platform is highly scalable, supporting diverse clients with customization, but manual processes may challenge smaller organizations.
Sentiment score
7.7
SAP SuccessFactors offers scalable, flexible cloud solutions for large organizations, seamlessly integrating with AWS for efficient expansion.
The solution is a better fit for enterprise.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
Eightfold Talent Intelligence Platform is significant in terms of scalability.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
SAP SuccessFactors is 100 percent reliable and one of the biggest in the market.
Assistant Manager at Kashiv Biosciences
We have implemented it for 25,000 employees, scaling from 7,000 to 25,000 using the same set of rules, and it was not difficult.
Chief Executive Officer at Orane Consulting Pvt Ltd
 

Stability Issues

Sentiment score
8.5
Eightfold Talent Intelligence Platform is highly stable, reliably operational with few issues, earning praise for its dependability.
Sentiment score
7.5
SAP SuccessFactors demonstrates strong stability despite occasional downtime and integration issues, consistently scoring 7-9 out of 10 in performance.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
Manager at a manufacturing company with 1,001-5,000 employees
The solution is absolutely stable.
Chief Executive Officer at Orane Consulting Pvt Ltd
There were challenges in the initial stage, but now it is fine.
Assistant Manager at Kashiv Biosciences
 

Room For Improvement

Enhance Eightfold's platform by improving navigation, customization, and integration while focusing on user feedback and technology connectivity.
SAP SuccessFactors needs improved customization, better module integration, enhanced AI, and updated tools for global users and pricing models.
They were outsourcing their implementation to third parties before you then re-engaged with them, which created a disconnect in terms of the implementation and integration into your overall IT architecture.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
I think scalability is there for a large corporation, but for the corporation size that we were using, it wasn't feasible.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
They should implement soft connectors through a marketplace for virtual learning integration with platforms such as Teams, Cisco, and Webex, rather than relying on hard connectors using APIs.
HR at McDonald's
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
Vice President & Group Head- People & Workplace Management at Alorica
Workforce analytics is still challenging due to customizations. It does not provide flexibility in terms of analytics, and we have to customize extensively.
Chief Executive Officer at Orane Consulting Pvt Ltd
 

Setup Cost

Eightfold Talent Intelligence Platform offers competitive pricing with comprehensive features valued despite being perceived as costly by some.
SAP SuccessFactors offers flexible, premium solutions with pricing impacted by user count, modules, and partner selection, suitable for enterprises.
The licensing cost is not expensive now.
Chief Executive Officer at Orane Consulting Pvt Ltd
Pricing is a bit high and on the higher side.
Assistant Manager at Kashiv Biosciences
The licensing costs are quite high, which is a typical scenario for such solutions.
Vice President & Group Head- People & Workplace Management at Alorica
 

Valuable Features

Eightfold Talent Intelligence Platform accelerates hiring with AI-driven skill matching, boosting diversity and integration in talent acquisition.
SAP SuccessFactors offers intuitive UI, AI tools, and robust integration, enhancing HR processes with customizable modules for diverse needs.
What I find valuable about Eightfold Talent Intelligence Platform is that you integrate your data from skills and job architecture into one platform, and the power of their algorithms are the strongest that I have seen, with no other competitor enabling you to do things in a single platform.
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
From my perspective, one of the most valuable aspects of Eightfold Talent Intelligence Platform was the talent matching and employee game planning of future roles.
MS Business Technology (STEM) | AI Supply Chain Solutions | Business Intellegence at a university with 10,001+ employees
We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us.
Assistant Manager at Kashiv Biosciences
There are limitations when retrieving specific data such as questions from SCORM 1.2 or 2004; the system can only retrieve answers but not questions.
HR at McDonald's
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
Vice President & Group Head- People & Workplace Management at Alorica
 

Categories and Ranking

Eightfold Talent Intelligen...
Ranking in Talent Management
7th
Ranking in Talent Acquisition
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Talent Intelligence (1st), AI-Recruiting (1st)
SAP SuccessFactors
Ranking in Talent Management
1st
Ranking in Talent Acquisition
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
100
Ranking in other categories
Cloud HCM (1st), Global Payroll (2nd)
 

Mindshare comparison

As of January 2026, in the Talent Management category, the mindshare of Eightfold Talent Intelligence Platform is 2.1%, up from 1.7% compared to the previous year. The mindshare of SAP SuccessFactors is 11.5%, down from 21.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Management Market Share Distribution
ProductMarket Share (%)
SAP SuccessFactors11.5%
Eightfold Talent Intelligence Platform2.1%
Other86.4%
Talent Management
 

Featured Reviews

reviewer2778708 - PeerSpot reviewer
Strategic Workforce Planning Director at a financial services firm with 10,001+ employees
Integrates job architecture and skills data to support strategic workforce planning
What I find valuable about Eightfold Talent Intelligence Platform is that you integrate your data from skills and job architecture into one platform, and the power of their algorithms are the strongest that I have seen, with no other competitor enabling you to do things in a single platform. It also provides the ability to API connect into your HR information system, whether it be Workday, Oracle, or SuccessFactors, giving you much more AI enablement and more connection with external data, showing you how things are trending that better inform your internal decisions. The predictive analytics of Eightfold is strong. The reason for that is because of the way in which their algorithms are built on the basis of data that is looking at how you generate, in essence, career mobility, which makes them stronger than others. Because they work on a quarterly product development life cycle, what I have heard indicates that Eightfold is always going to be three years ahead of your HR information systems that are trying to add this capability into their platform.
SS
Assistant Manager at Kashiv Biosciences
HR has gained clear analytics for attrition, goals, and appraisals and manages talent efficiently
SAP SuccessFactors has a low error rate. We had many ad hoc reports that we needed to generate, and it was very easy to do so in SAP SuccessFactors. We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us. We did not depend on advanced Excel in those cases. We generated a lot of detailed reports whenever we needed them during emergency cases or board meetings. A lot of usefulness and time were saved in those cases. I will also mention that we conducted a comparative study for some recruitment cases. We had a recruitment model where we were looking for a very niche profile. Since the job profile was really different and rare, we had to depend on analytics to understand and shortlist from a large pool of candidates that we already had in our database. Analytics was really helpful in this situation.
report
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879,927 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Performing Arts
11%
Manufacturing Company
11%
Financial Services Firm
11%
Comms Service Provider
11%
Comms Service Provider
14%
Manufacturing Company
10%
Computer Software Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise13
Large Enterprise69
 

Questions from the Community

What do you like most about eightfold.ai?
Stability is fantastic. In the two years we've used it, I've only experienced one outage.
What needs improvement with eightfold.ai?
What I would say could be enhanced about Eightfold Talent Intelligence Platform is their implementation approach, as there is absolutely no question about the functional capability of the platform....
What is your primary use case for eightfold.ai?
I am an end user of Eightfold Talent Intelligence Platform. In my previous company, I was using Eightfold Talent Intelligence Platform's Talent Management module, which also included Job Intelligen...
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
 

Also Known As

No data available
SuccessFactors
 

Overview

 

Sample Customers

Information Not Available
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about Eightfold Talent Intelligence Platform vs. SAP SuccessFactors and other solutions. Updated: December 2025.
879,927 professionals have used our research since 2012.