Samsung Knox Reviews

Name: Samsung Knox
Brand: Samsung
Rating: 4.1 (10 reviews)

4.1 out of 5

10 reviews
100% willing to recommend

What is Samsung Knox?

Samsung Knox is a comprehensive security platform designed to protect mobile devices and data. It offers a suite of features tailored for enterprise use, ensuring robust security and management capabilities.

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Samsung Knox is the #10 ranked solution in top Enterprise Mobility Management (EMM) solutions. PeerSpot users give Samsung Knox an average rating of 8.2 out of 10. Samsung Knox is most commonly compared to Microsoft Intune: Samsung Knox vs Microsoft Intune. Samsung Knox is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 13% of all views.

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Enterprise Mobility Management (EMM)

July 2025

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Featured Samsung Knox reviews

Mohammed-Azam

Technical Consultant at Stefanini North America and APAC

Integration is required first. Samsung Knox needs to be configured initially. Once configured for the first time, the process becomes simplified. For example, in our client's case, they ship Samsung Galaxy devices directly to employees. When the end user receives the device, they simply open the box and attempt to enroll by entering their username and password. No additional steps are required beyond that. There are very few questions asked. Once authentication is completed, the user can proceed without selecting many options. The system directly logs in, and the user receives apps pushed by the console. It is also integrated from the MDM. Certain apps are pushed to employees for their use. This ensures the work profile remains secure.

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Jasim Shahzad

Product Manager of Samsung Knox at Mercurial Minds

The main benefits that our customers see from using Samsung Knox are that sales efficiency is significantly improved because all devices are controlled from one window. IT admins can easily manage in-house applications, allowing sales teams to go to market efficiently; important documentation gets delivered much faster. Before using Samsung Knox, the sales force team waited up to 15 days for brochures and printed materials, but now they can send documents immediately within a minute. Samsung Knox has very seamless integration capabilities for deployment; we easily upload devices through the KME, Samsung Knox Mobile Enrollment. Once the device is opened, it enrolls without hesitation and shows up in the portal. The integration with our existing IT infrastructure has made device configuration and management very easy and user-friendly. The mobile enrollment feature, Samsung Knox Mobile Enrollment, has positively affected the deployment process, allowing for easier management and policy application through the Knox Suite portal; I can easily carry out manual enrollment through an APK token. Samsung Knox is a very secure platform in MDM, and customers mostly prefer Samsung devices. The MDM part is selected by customers due to the perfect security at both the software and hardware level. I evaluate the technical support for Samsung Knox as being consistently at 9 to 10, where 10 is the best.

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Daniel Cordero

Chief Information Officer at Cordero y Asociados S.L. - Cordero Informáticos

I appreciate Samsung Knox because I have all solutions in one portal, including Knox Manage, Knox Configure, Enrollment, and E-FOTA. Samsung Knox is particularly valuable because I can manage not only Samsung devices but also Xiaomi, Huawei, and other Android devices. Additionally, I can create GPOs with Windows. The integration of Samsung Knox is straightforward because we can enroll devices across all types of Android devices, including Xiaomi, Samsung, Huawei, and TCL. You can enroll with the IMEI for Samsung devices or use a command with Google Play to enroll Knox Manage and apply all policies. Through the Windows Store, you can install Knox Manage and manage Windows devices similar to using GPOs in Windows or InTune, but at a lower cost. Samsung Knox helps manage work profiles in my case because all devices are managed and protected through encryption. The devices are encrypted with a password and assigned to different organizations or groups depending on the department.

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Samsung Knox mindshare

As of July 2025, the mindshare of Samsung Knox in the Enterprise Mobility Management (EMM) category stands at 5.1%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Mobility Management (EMM)

Key learnings from peers

Last updated Jul 20, 2025

Valuable Features

Samsung Knox offers valuable endpoint protection, allowing factory resets without hard resets. It centralizes features and supports remote management across OEM devices. It includes secure folders, seamless MDM integration, and E-FOTA for scheduled updates. It enhances IT management by managing profiles and encryption efficiently. Knox enables swift deployment and policy application through a user-friendly portal. It ensures robust security at both software and hardware levels, improving device management and sales efficiency. Its support is quick and responsive.

"It's a very good product that any organization can use to help manage their devices."
"It's a very good product that any organization can use to help manage their devices."
"Samsung Knox has very seamless integration capabilities for deployment; we easily upload devices through the KME, Samsung Knox Mobile Enrollment."

Room for Improvement

Samsung Knox needs to enhance features for non-Samsung devices and improve iPhone management capabilities. UI refinement for wider brand use and resolving license deployment issues are suggested. Expanding API capabilities is recommended. There are challenges with firmware testing, application launcher conflicts, and profile customization limitations. The pricing compared to competitors needs attention. Samsung Knox is less seamless than other platforms where zero-touch deployment and comprehensive OEM support are beneficial. Improvements in data services and pricing strategy are advised.

"The main drawback is that they need to expand this product beyond Samsung devices to include every device."
"The main drawback is that they need to expand this product beyond Samsung devices to include every device."
"We faced multiple issues when pushing configuration profiles and policies through Samsung Knox. The students were cracking the entire system."

Pricing

Samsung Knox offers a competitive pricing structure appealing to enterprise buyers. Many customers find it economically priced, often favoring it over alternatives like ManageEngine, Soti, and InTune due to its secure platform reputation. The inclusion of a free one-year license with Enterprise Edition enhances its attractiveness. Setup costs are important considerations, especially in specific regions, where Samsung Knox's combination of security and efficiency meets company needs effectively. Pricing details are sometimes managed directly by clients.

Popular Use Cases

Samsung Knox is primarily used for enterprise-level security and device management. It supports various industries such as healthcare, education, and transportation by allowing seamless device enrollment and management. With features like user hierarchy, endpoint protection, and zero-touch enrollment, users manage work profiles and apply specific security measures. Samsung Knox provides over-the-air updates and allows integration with other MDM platforms, making it suitable for managing large-scale device deployments and ensuring high security across different departments.

Service and Support

Samsung Knox customer service is praised for timely responses, often resolving issues the same day. Business-to-business support is tailored and escalates as needed. Support includes various tiers, with some reporting slight response delays from mid-tier. Samsung's response time may be slow until escalated or when contacting their TAM. Companies report effective communication with headquarters and key account managers. Regional differences exist, with certain locations offering support through R&D teams or partners.

Deployment

Samsung Knox's initial setup is straightforward and requires minimal steps. Users need to configure settings and might find the process lengthy due to VPN configurations. Once integration is complete, employees simply enroll by entering their credentials. The setup is direct with few questions asked, and apps are automatically pushed to devices. Zero-touch processing simplifies the process for certified users, although beginners might find it slightly challenging. Different enrollment methods are available for diverse organizational needs.

Scalability

Samsung Knox demonstrates strong scalability, with flexibility in licensing and ease of scaling up. While many enterprise users appreciate its ability to manage large numbers, challenges exist in certain markets like India due to a preference for cost-effective options. The platform's fine-tuning capabilities enhance its adaptability, although demand for specific systems may be limited.

Stability

Samsung Knox is generally stable with minimal issues reported. Users note high reliability, although some mention improvements in license assignment and mobile update delays. There is strong performance without downtime, supported by AWS and Azure to maintain uptime. Quality measures and testing help ensure reliability. While suitable for Samsung devices, users express a desire for broader compatibility beyond Samsung, suggesting expanding to other devices could enhance user experience further.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Review data by company size

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Top industries

By visitors reading reviews

Comms Service Provider

13%

Computer Software Company

11%

Government

Manufacturing Company

Financial Services Firm

Construction Company

University

Retailer

Educational Organization

Hospitality Company

Outsourcing Company

Non Profit

Healthcare Company

Security Firm

Performing Arts

Energy/Utilities Company

Media Company

Non Tech Company

Wholesaler/Distributor

Real Estate/Law Firm

Paper And Forest Products

Legal Firm

Transportation Company

Recreational Facilities/Services Company

Pharma/Biotech Company

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Learn more about Samsung Knox

Samsung Knox provides a multilayered security framework for businesses, encompassing encryption, app management, and malware protection. It is integrated into Samsung devices, allowing IT admins to manage and secure fleets of smartphones and tablets seamlessly. Users benefit from simplified deployment and consistent updates that safeguard against emerging threats.

What are the most important features of Samsung Knox?

Knox Workspace: Creates a secure container for business data and apps.
Knox Mobile Enrollment: Streamlines the bulk deployment of devices.
Knox Configure: Customizes settings and restrictions on devices remotely.
Knox E-FOTA: Manages firmware updates without user intervention.
Knox Manage: Offers a cloud-based EMM solution for comprehensive control.

What are the benefits and ROI of using Samsung Knox?

Improved security: Ensures sensitive data is protected from breaches.
Enhanced management: Simplifies device administration and policy enforcement.
Cost reduction: Decreases IT overhead through streamlined processes.
Compliance support: Meets industry standards and regulatory requirements.
User productivity: Reduces downtime with automated updates and configurations.

Samsung Knox is widely adopted across industries such as healthcare, finance, and government. In healthcare, it secures patient data on mobile devices used by medical staff. Financial institutions use Knox to protect transaction information and customer details. Government agencies rely on its robust security for handling confidential communications and data.