Pipedrive vs Salesforce Sales Cloud comparison

Pipedrive and Salesforce are both solutions in the CRM category. Pipedrive is ranked #20 with an average rating of 9.0, while Salesforce is ranked #2 with an average rating of 8.2. Pipedrive holds a 1.1% mindshare in CRM, compared to Salesforce’s 2.3% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

3,908 Views
3,087 Comparison Views

78% willing to recommend

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

11,263 Views
8,447 Comparison Views

94% willing to recommend

Pipedrive

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Salesforce Sales Cloud and Pipedrive are CRM systems competing in customer relationship management. Salesforce Sales Cloud offers more advanced features and integration capabilities, giving it an edge for larger organizations with complex needs. However, Pipedrive's simplicity and cost-effectiveness cater well to small and mid-sized businesses.

Features: Salesforce Sales Cloud provides extensive CRM capabilities with comprehensive customization, reporting, and integration options to support varied business processes. It caters to both small and large organizations by offering powerful analytics, lead management, and forecast-based insights. Pipedrive is tailored for ease of use and efficiency in sales tracking and lead management, making it user-friendly and intuitive, albeit with fewer advanced features compared to Salesforce.

Room for Improvement: Salesforce Sales Cloud can be cost-prohibitive with hidden costs and a challenging interface, which may necessitate user training. Integration difficulties and inadequate reporting without additional services are noted drawbacks. Pipedrive's data integration capabilities are limited, coupled with less automation and basic analytics compared to Salesforce, impacting its suitability for complex CRM tasks.

Ease of Deployment and Customer Service: Salesforce Sales Cloud offers various deployment options including public and private clouds, providing flexibility. Customer service differs by support package, with more comprehensive assistance at higher tiers. Pipedrive is straightforward to deploy, favoring small to mid-sized businesses due to its simplicity. Its customer service is generally helpful, although premium support may require extra investment.

Pricing and ROI: Salesforce Sales Cloud is associated with higher costs reflecting its extensive features and customization facilities, often seen as a worthwhile investment for enhanced business insights. Pipedrive is more budget-friendly with lower-tier pricing suitable for smaller enterprises or those with basic requirements, offering commendable value within its category.

To learn more, read our detailed Pipedrive vs. Salesforce Sales Cloud Report (Updated: June 2026).

Buyer's Guide

Pipedrive vs. Salesforce Sales Cloud

June 2026

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Helped 900,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pipedrive

Ranking in CRM

20th

Ranking in Opportunity Management

6th

Ranking in Sales Force Automation

9th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (6th)

Salesforce Sales Cloud

Ranking in CRM

2nd

Ranking in Opportunity Management

1st

Ranking in Sales Force Automation

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

Conversation Intelligence Software (2nd)

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of Pipedrive is 1.1%, up from 1.1% compared to the previous year. The mindshare of Salesforce Sales Cloud is 2.3%, down from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.3%
Pipedrive	1.1%
Other	96.6%

CRM

Featured Reviews

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to create timelines and custom fields."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"It's very flexible and we can really fit it into our business model."

"Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product."

"The solution is very stable."

"Pipedrive offers a lot of value for the money because it includes e-signature, document generation, CRM, and workflow automation in one not-expensive solution."

"Our primary use case for this solution ranges from using it for daily activities in sales to forecasting and KPIs and following up on every deal we are working on and every lease we are opening."

More Pipedrive pros

"Salesforce Sales Cloud is a CRM-based platform, it is used for customer relationship management, where we securely store customers' data, manage those customers' data, and easily connect with our customers in the best environment."

"The reporting and dashboards functionalities are the most valuable features for us."

"It is nice to have the install base information at your fingertips when you look up a company."

"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."

"The features of Sales Cloud most useful for testing and running email campaigns are highly valuable."

"An integrated approach to CRM always helps in streamlining activities across all the departments."

"Salesforce runs smoothly."

"The stability of Sales Cloud (and Salesforce in general) is extremely reliable."

More Salesforce Sales Cloud pros

Cons

"The product is expensive."

"The automation process is challenging."

"Pipedrive is relatively stable, but the performance is lackluster compared to other solutions in this space."

"New features sometimes seem bolted on rather than being smooth."

"The platform could be even more robust."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"Reporting capabilities of the solution could be improved."

"You must pay more if you need an additional feature."

More Pipedrive cons

"The cost of this solution could be improved."

"Although the implementation was straightforward with our in-house team, it did take 12 weeks to complete the process."

"What I'm expecting from Salesforce Sales Cloud is a more user-friendly interface."

"I'd like to have the ability to change default values on certain fields such as the “Related To” field on the Task and Event pages."

"Its license is expensive. It is probably a lot more than smaller solutions."

"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."

"Setup cost was way higher than expected. We spent close to $1.5 million on setup including interfaces for 3000 seats."

"An area for improvement would be the ease of configuration."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"The price of Pipedrive has been reasonable."

"As of now, the pricing and value are quite good."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The solution is affordable."

"Pipedrive is relatively more affordable than other solutions."

"The product is expensive but provides valuable services."

More Pipedrive pricing and cost advice

"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."

"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."

"There is a license required to use this solution and the price is expensive. It could be reduced."

"Pricing is reasonable."

"It is alright for now because we ended up getting a discount off the base price. So, for now, it is okay. We may have to renegotiate when we get more users, and I don't know if the price would stay the same or increase. It has just a standard licensing fee. If you end up hiring a consultant for implementation, you will have to pay for the implementation. Other than that, there are no additional fees."

"Implementation and add-ons may be additional costs."

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

"Sales Cloud is quite expensive."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

13%

Outsourcing Company

12%

Comms Service Provider

Computer Software Company

Financial Services Firm

12%

Construction Company

12%

Manufacturing Company

10%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

Questions from the Community

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What advice do you have for others considering Pipedrive?

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.

See all answers

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What is your primary use case for Salesforce Sales Cloud?

Salesforce Sales Cloud serves as our primary tool for our sales team and reviews team to document and keep all our information in one place as a source of truth. We use it to manage our business pr...

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Comparisons

Zoho CRM vs Pipedrive

Compared 9% of the time

Freshsales vs Pipedrive

Compared 8% of the time

noCRM.io vs Pipedrive

Compared 8% of the time

Apollo.io vs Pipedrive

Compared 7% of the time

Jobber vs Pipedrive

Compared 6% of the time

More Pipedrive Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 6% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 5% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

Salesforce Service Cloud vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Pipedrive

June 2026

Download Pipedrive product report

Buyer's Guide

Salesforce Sales Cloud

May 2026

Download Salesforce Sales Cloud product report

Also Known As

No data available

Sales Cloud, SFDC, Salesforce

Overview

Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.

Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management and communication integration. Although users seek better pricing and enhanced features for basic versions, the platform effectively supports tasks like deal tracking, email integration, and client relationship management.

What are the key features of Pipedrive?

Kanban-style interface: Facilitates easy deal tracking.
Customizable features: Allows adaptable data structures and processes.
Extensive reporting: Provides insights into sales activities.
Workflow automation: Enhances efficiency by automating repetitive tasks.
Email integration: Streamlines communication within the platform.

What benefits should users look for in Pipedrive?

Improved sales tracking: Enhances visibility into sales activities and pipelines.
Increased efficiency: Saves time through automation of routine tasks.
Customizability: Supports diverse business needs with flexible setup.
Scalability: Adapts to growing business requirements.
Better communication: Facilitates seamless interaction between team members.

In real estate and other industries, Pipedrive assists in managing client relationships by tracking interactions from introduction to closing. It supports sales funnels, lead capturing, and campaign management, enabling companies to effectively streamline workflows and forecast outcomes.

Pipedrive

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Pipedrive vs. Salesforce Sales Cloud

June 2026

Free Report: Pipedrive vs. Salesforce Sales Cloud

Find out what your peers are saying about Pipedrive vs. Salesforce Sales Cloud and other solutions. Updated: June 2026.

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