

Salesforce Sales Cloud and Apollo.io compete in the CRM and sales automation space. Salesforce Sales Cloud appears more robust due to its extensive features and integrations, while Apollo.io gains an edge with its modern interface and affordability.
Features: Salesforce Sales Cloud provides customizable workflows, advanced analytics, and seamless integration with various third-party applications. Apollo.io focuses on lead generation and sales intelligence, offering data enrichment, email automation, and a user-friendly interface.
Room for Improvement: Salesforce Sales Cloud could improve its cost-effectiveness for small businesses, the steep learning curve, and the complexity of customization options. Apollo.io could enhance its integration capabilities, expand its feature set to match larger competitors, and improve its scalability for growing businesses.
Ease of Deployment and Customer Service: Salesforce Sales Cloud offers both cloud-based and on-premise deployment options, providing extensive support and training resources. Apollo.io features a straightforward cloud-only deployment with responsive customer support but fewer customization options than Salesforce.
Pricing and ROI: Salesforce Sales Cloud generally has higher upfront costs but aims for long-term value through scalability and extensive features. Apollo.io offers a lower-cost entry point with a focus on rapid ROI through essential sales functionalities, making it more accessible for smaller businesses.
Comparing the price of Apollo.io to ZoomInfo, Apollo.io provides better value while maintaining data accuracy and consistently generating leads from its database of over 270 million contacts.
I would say still with the new pricing, Apollo.io is the cheapest and it gives us a positive ROI.
Many campaigns that we have run and are running deliver significant ROI thanks to the quality of the data and the options to build out very tight audiences using a wide variety of targeting filters.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
We are not just implementing Salesforce Sales Cloud; we need to understand what the customer wants to achieve in 5 to 10 years.
While the support was adequate, it could be more efficient as the response time was somewhat slow.
We had issues with Apollo.io's technical support because they repeatedly provided the same responses even when our issues were different.
I wouldn't say you go to Salesforce Sales Cloud for their customer support unless you purchase one of their premier plans, which is additional money.
Support requires a subscription and when taken, the service is pretty nice.
They have automation capabilities for cadences and AI functionalities.
Apollo.io is not very scalable if your company has a bigger budget - you need to simply move on from Apollo.io.
Apollo.io's scalability is very good.
Salesforce is highly scalable and operates efficiently.
Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.
Salesforce Sales Cloud's scalability is impressive as it grows easily with my organization's needs.
The app is very heavy and takes time to load, with frequent stuttering and freezing issues.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
When it comes to performance, it's a very heavy app now. It takes time to load, stutters, and gets stuck frequently.
I want to ensure that the information I'm getting is something I can verify because I receive questions from prospects or clients asking where I got their number.
The data accuracy needs improvement, especially compared to tools such as ZoomInfo, though Apollo.io is more cost-effective.
If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.
Compared to AWS, it is slower, which could be a hindrance.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
The setup process involves minimal costs and is more affordable compared to other tools such as ZoomInfo.
Without negotiation, costs can become expensive.
This happened for the first time because of the new CEO, Arundhati, who revolutionized pricing strategies, allowing discounts of 60-70% for Salesforce Sales Cloud in India.
Salesforce Sales Cloud is extremely expensive.
I can select as many tools as I want, add APIs, link external tools, and add AI.
Previously in my line of work with Google Cloud, it was important for me to know what solutions companies were currently using, whether they already had Google Cloud solutions or were using competitors.
The fact that it combines both database and outreach tools in one place is valuable.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
Being able to pull reports in Salesforce Sales Cloud based on any of the fields that we have there and then building logic on those fields saves me time and also gives me visibility into what's going on with my teams across multiple departments, which is very helpful for us.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
| Product | Market Share (%) |
|---|---|
| Salesforce Sales Cloud | 10.3% |
| Apollo.io | 12.0% |
| Other | 77.7% |


| Company Size | Count |
|---|---|
| Small Business | 13 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 26 |
| Large Enterprise | 40 |
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Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.
Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.
What are the most important features?Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.
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