Planisware Reviews

Some users found Planisware worth the investment, citing its value for companies in the pharma sector and its necessity for running high-level projects. Others did not achieve the expected ROI, rating it a seven out of ten. They mentioned dependence on system stability. Decision makers might gain a clearer understanding of ROI with usage.

Planisware is considered an expensive enterprise solution, with costs influenced by customer-specific needs and the requirement for typically three environments: develop, test, and production. Additional environments for training and backups can incur further expenses. There are three license types, with additional costs for support and cloud services. Implementation requires significant organizational commitment. Consultation and training are reportedly costly, with prices rated low by users due to expense.

• "It comes with a high cost."
• "The solution is expensive and support is an extra cost. There are three license types to choose from, and we only pay for support and cloud services depending on our needs."
• "There are training and certification costs."

Planisware is utilized primarily for project, program, and portfolio management with a focus on resource forecasting, demand planning, scheduling, budgeting, and reporting. Users implement it for strategic planning, CapEx control, and project execution, benefiting from features like templates, eSignature, and agile modules. Advanced analytics and KPIs enhance performance insights, while customizable dashboards allow tailored reporting. Users appreciate its integration capabilities with tools like ERP and Power BI for improved data visualization and resource management.

Planisware's customer service is driven by motivated consultants with a customer-focused approach. While support is generally beneficial, it relies heavily on proficient consultants for effectiveness. Some users find Planisware's support process challenging, noting dependencies on professional services and the lack of proactive assistance. Ratings for support vary, with technical assistance quality depending on the chosen package. Feedback suggests improvement in response time and collaboration, indicating room for enhancement in service delivery.

Planisware's initial setup involves a complex, multi-talented team effort due to its organizational span and tailored implementation. While experienced users find it straightforward, newcomers face challenges. The process requires adaptation to align with unique organizational needs, encompassing project, program, portfolio, and resource management. Planisware specialists enhance the basic configuration over time. SaaS versions minimize effort, whereas physical installations demand detailed configuration, often supported by Planisware personnel. Deployments vary in duration, sometimes extending for months.

Planisware is regarded as highly scalable by users, though performance varies with setup. Those using Linux servers report optimal scalability, while SaaS users noted potential disparities over time. With support, server upgrades are possible. Some organizations experienced stability at large user scales, though others suggested performance dips beyond 5,000 users or under certain scenarios. Customization options exist, but new features often require Planisware's involvement. Advanced scalability may entail higher costs or technical limits.

Planisware's stability is praised for SaaS environments, with issues often linked to inaccurate data rather than the system itself. Regular updates and expert consultations have enhanced reliability. Despite some bugs, major organizations like Pepsico and Ford trust it, highlighting its robustness. Improvements over time have addressed past concerns, particularly in performance and loading times. Users appreciate its reliability, though on-premises setups may face occasional challenges, especially with server processing capacities and boot-up times.