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BMC TrueSight vs OPS/MVS Automation Intelligence comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in Event Monitoring
7th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (30th), IT Infrastructure Monitoring (34th), Cloud Monitoring Software (26th), AIOps (5th)
OPS/MVS Automation Intellig...
Ranking in Event Monitoring
13th
Average Rating
9.4
Reviews Sentiment
8.3
Number of Reviews
27
Ranking in other categories
Mainframe Management (7th)
 

Mindshare comparison

As of October 2025, in the Event Monitoring category, the mindshare of BMC TrueSight is 7.9%, down from 13.3% compared to the previous year. The mindshare of OPS/MVS Automation Intelligence is 3.4%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring Market Share Distribution
ProductMarket Share (%)
BMC TrueSight7.9%
OPS/MVS Automation Intelligence3.4%
Other88.7%
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
GP
It automates responses, preventing issues from becoming more severe
I just installed version 12.3, which actually already has a number of new features. It's going to make it easier for some of our new users. I'm old-school, I learned it the old way. I actually want to go back and implement it and start doing things the new way. As I need to train people, it's going to make it easier for them and make the learning curve much shorter. The new release addressed some shortcomings of the product. It was old-school. The learning curve was a little bit long in the beginning, but it's really come a long way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"It is a stable solution."
"The most valuable features of the solution are alert management, alert generation, and event management."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The Event Management is outstanding; still is the most interesting part of the product."
"The initial setup of BMC TrueSight Operations Management was easy."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"​The service has been wonderful. I like the people that I have had to deal with. The process is very straightforward. I call or use the website."
"​The follow-up surprised me. Making sure that I am happy with what I have gone to them on. They will call after I have made changes and verify that I am happy with the changes that I did have to make. If it did not fix the complete problem, they go back over it until I am satisfied.​"
"The performance of it is beyond exceptional. It is probably one of the best products that I have ever worked with. It is easy to use, comprehensive, and can perform almost any task you need it to."
"The documentation is simple, easy to follow, and use. A limited, first-time systems programmer can do it, in that it is out-of-the-box almost functional."
"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."
"With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
"I can and interrupt what's going on, bring a job down if I need to, and bring it back up."
"Stability is probably the best out-of-the-box. Put it in, set it up, and you leave it alone. It works wonderfully."
 

Cons

"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The pricing could be better."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The solution could improve its price."
"Scalability is zero. It cannot be scaled because of its age."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"The reason sometimes it is not stable, we do not have the expertise to write the script.​"
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"​It’s a complex product. The initial installation is easy, but implementing various functions is a constant process.​"
"Some of the command sequences are too long."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
 

Pricing and Cost Advice

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"Other products are more expensive than BMC TrueSight."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"The solution is based on endpoints and knowledge models which can be costly."
"The tool is moderately expensive."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"We did a five-year, multimillion dollar deal."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
12%
Retailer
7%
Manufacturing Company
5%
Logistics Company
21%
Educational Organization
12%
Insurance Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise24
By reviewers
Company SizeCount
Small Business1
Large Enterprise24
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
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Also Known As

ProactiveNet, TrueSight Operations Management
CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Tieto
Find out what your peers are saying about BMC TrueSight vs. OPS/MVS Automation Intelligence and other solutions. Updated: September 2025.
871,358 professionals have used our research since 2012.