OpenText Business Process Monitoring pros and cons

Name: OpenText Business Process Monitoring
Brand: OpenText
Rating: 3.9 (6 reviews)

Vendor: OpenText

3.9 out of 5

6 reviews
100% willing to recommend

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Pros & Cons summary

OpenText Business Process Monitoring automates processes and offers anomaly detection, enhancing management and monitoring. Stability has been reliable, aiding timely project delivery. However, it struggles with integration and lacks SNMP for alerts. Documentation can be inaccurate, and creating scripts has been difficult. Protocol support requires improvement, presenting challenges for users seeking comprehensive solutions.

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Prominent pros & cons

PROS

Automates processes and allows reports and statistics to improve speed in managing changes and assets.

Stability has been very good over the years.

The team is familiar with tools which helped to deliver projects on time.

Provides anomaly detection and proactive analysis for enhanced monitoring capabilities.

Main benefits of using OpenText Business Process Monitoring include improved monitoring and analysis.

CONS

Product documentation is lacking and sometimes incorrect.

Better documentation will reduce reliance on Micro Focus help desk.

Should offer better integration with other tools from a service management perspective.

Doesn't have SNMP, the standard communication protocol for sending alerts.

Issues with protocol support and script creation in past implementations.

OpenText Business Process Monitoring Pros review quotes

it_user2442

Senior Manager of Operations at a comms service provider with 1,001-5,000 employees

Sep 27, 2012

Ability to monitor multiple application protocols.

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it_user795807

Director, Integration Services with 11-50 employees

Jan 2, 2018

Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed.

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reviewer1483356

Sr Information Technology Manager at a manufacturing company with 10,001+ employees

Aug 23, 2021

The stability has been very good over the years.

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Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

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Kalyan Maddula

Presales Manager at a tech services company with 51-200 employees

Nov 2, 2021

What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers.

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Ajai Daniel

Project Manager at Virgin Media O2

Nov 4, 2024

The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time.

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Aphiwat Leetavorn.

CTO at Marco Technology

Jun 5, 2025

The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities.

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OpenText Business Process Monitoring Cons review quotes

it_user2442

Senior Manager of Operations at a comms service provider with 1,001-5,000 employees

Sep 27, 2012

Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product.

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it_user795807

Director, Integration Services with 11-50 employees

Jan 2, 2018

Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less.

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reviewer1483356

Sr Information Technology Manager at a manufacturing company with 10,001+ employees

Aug 23, 2021

The solution should offer better integration with other tools from a service management perspective.

Read full review

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

Download Free Report

Find out what your peers are saying about OpenText, Splunk, Dynatrace and others in Application Performance Monitoring (APM) and Observability. Updated: March 2026.

DOWNLOAD NOW

885,311 professionals have used our research since 2012.

Kalyan Maddula

Presales Manager at a tech services company with 51-200 employees

Nov 2, 2021

Customer support is pretty average and can use some improvement.

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Ajai Daniel

Project Manager at Virgin Media O2

Nov 4, 2024

It doesn't have SNMP, the standard communication protocol for sending alerts.

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Aphiwat Leetavorn.

CTO at Marco Technology

Jun 5, 2025

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations.

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