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Pros & Cons summary

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Prominent pros & cons

PROS

Automates processes and allows reports and statistics to improve speed in managing changes and assets.
Stability has been very good over the years.
The team is familiar with tools which helped to deliver projects on time.
Provides anomaly detection and proactive analysis for enhanced monitoring capabilities.
Main benefits of using OpenText Business Process Monitoring include improved monitoring and analysis.

CONS

Product documentation is lacking and sometimes incorrect.
Better documentation will reduce reliance on Micro Focus help desk.
Should offer better integration with other tools from a service management perspective.
Doesn't have SNMP, the standard communication protocol for sending alerts.
Issues with protocol support and script creation in past implementations.
 

OpenText Business Process Monitoring Pros review quotes

it_user795807 - PeerSpot reviewer
Director, Integration Services with 11-50 employees
Jan 2, 2018
Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed.
reviewer1483356 - PeerSpot reviewer
Sr Information Technology Manager at a manufacturing company with 10,001+ employees
Aug 23, 2021
The stability has been very good over the years.
AD
Project Manager at Virgin Media O2
Nov 4, 2024
The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time.
Find out what your peers are saying about OpenText, Splunk, Dynatrace and others in Application Performance Monitoring (APM) and Observability. Updated: November 2025.
879,371 professionals have used our research since 2012.
Aphiwat Leetavorn. - PeerSpot reviewer
CTO at Marco Technology
Jun 5, 2025
The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities.
 

OpenText Business Process Monitoring Cons review quotes

it_user795807 - PeerSpot reviewer
Director, Integration Services with 11-50 employees
Jan 2, 2018
Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less.
reviewer1483356 - PeerSpot reviewer
Sr Information Technology Manager at a manufacturing company with 10,001+ employees
Aug 23, 2021
The solution should offer better integration with other tools from a service management perspective.
AD
Project Manager at Virgin Media O2
Nov 4, 2024
It doesn't have SNMP, the standard communication protocol for sending alerts.
Find out what your peers are saying about OpenText, Splunk, Dynatrace and others in Application Performance Monitoring (APM) and Observability. Updated: November 2025.
879,371 professionals have used our research since 2012.
Aphiwat Leetavorn. - PeerSpot reviewer
CTO at Marco Technology
Jun 5, 2025
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations.