OpenText Business Process Monitoring vs Zabbix comparison

OpenText Business Process M...

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and Zabbix are both strong competitors in business process monitoring. Based on various comparisons, Zabbix appears to have the upper hand due to its extensive feature set and cost efficiency.

What features are offered by OpenText Business Process Monitoring in comparison to Zabbix?

OpenText offers strong integration capabilities, comprehensive monitoring features, and robust tools to manage business processes. Zabbix offers extensive customization options, powerful data gathering features, and flexibility and advanced functionality.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to Zabbix?

OpenText could improve its scalability, operational workflows, and intuitive user interface. Zabbix should enhance its setup process, documentation, and user-friendliness.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to Zabbix?

OpenText is noted for its straightforward deployment process and responsive customer service. Zabbix offers deployment flexibility but has mixed reviews on customer support.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to Zabbix?

OpenText typically involves higher setup costs but provides good ROI with its extensive capabilities. Zabbix offers a more cost-effective solution and delivers high ROI with lower upfront costs, especially valued in budget-conscious environments.

To learn more, read our detailed OpenText Business Process Monitoring vs. Zabbix Report (Updated: July 2025).

OpenText Business Process Monitoring vs. Zabbix

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Zabbix

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

106

Ranking in other categories

Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (1st)

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. The mindshare of Zabbix is 3.7%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

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B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Enables seamless global client monitoring with reliable remote connectivity

I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The stability has been very good over the years."

"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."

"The resource usage, CPU utilization, disk usage, network monitoring, network performance, and alerting features are invaluable."

"It can send messages to our ticketing system."

"The implementation process is very straightforward."

"The template system in Zabbix is very beneficial as it saves time in configuration."

"Zabbix is quite stable once it is set up. We haven't had any post-setup issues."

"The solution allows you to configure and customize how you want to collect information from servers or other systems."

"The basic setup is very easy."

More Zabbix pros

Cons

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"The solution should offer better integration with other tools from a service management perspective."

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"Implementing Zabbix is difficult. I've deployed many solutions over the years, and Zabbix is the hardest to implement. You have to do some development to get it to work with IBM, Micro Focus, or HP products."

"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."

"I would like to see a more flexible mobile client, and better HA out of the box."

"As far as improvements, sometimes I get a bit frustrated when I move from a previous version to a new one because some configuration has changed—I need to investigate the documentation to deal with some configuration. But it doesn't take much time, so it's okay."

"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."

"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."

"The user interface could be a bit better. They could update it a bit."

"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."

More Zabbix cons

Pricing and Cost Advice

"On a three-year license package, it was a good deal."

"It is worth every cent to pay or even study to do your own installation."

"It is open source. If you want to have a subscription or official support, you can pay for it. They have different plans, which are not that expensive. The plans are based on per monitoring server, not per monitored equipment. So, it is not at all expensive, and you can also live without the support if you want a cheaper option."

"The tool's licensing is good."

"This is an open-source solution that can be used free of charge."

"The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution."

"It is free, which allows us to reduce costs."

"Its licensing is fair. It seems to be much cheaper than others."

"It is reasonable."

More Zabbix pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Educational Organization

11%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

What needs improvement with Micro Focus Business Process Monitor?

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

We didn't use the commercial version. We used the free version.

What needs improvement with Zabbix?

I think it's the best solution for monitoring. I don't know any better.

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Product Reports

Application Performance Monitoring (APM) and Observability

July 2025

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Download Zabbix product report

June 2025

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor

No data available

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba