OpenText Business Process Monitoring vs Zabbix comparison

OpenText Business Process M...

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and Zabbix are both strong competitors in business process monitoring. Based on various comparisons, Zabbix appears to have the upper hand due to its extensive feature set and cost efficiency.

What features are offered by OpenText Business Process Monitoring in comparison to Zabbix?

OpenText offers strong integration capabilities, comprehensive monitoring features, and robust tools to manage business processes. Zabbix offers extensive customization options, powerful data gathering features, and flexibility and advanced functionality.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to Zabbix?

OpenText could improve its scalability, operational workflows, and intuitive user interface. Zabbix should enhance its setup process, documentation, and user-friendliness.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to Zabbix?

OpenText is noted for its straightforward deployment process and responsive customer service. Zabbix offers deployment flexibility but has mixed reviews on customer support.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to Zabbix?

OpenText typically involves higher setup costs but provides good ROI with its extensive capabilities. Zabbix offers a more cost-effective solution and delivers high ROI with lower upfront costs, especially valued in budget-conscious environments.

To learn more, read our detailed OpenText Business Process Monitoring vs. Zabbix Report (Updated: December 2025).

OpenText Business Process Monitoring vs. Zabbix

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Zabbix

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

108

Ranking in other categories

Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (1st)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.4%, up from 0.1% compared to the previous year. The mindshare of Zabbix is 2.5%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Zabbix	2.5%
OpenText Business Process Monitoring	0.4%
Other	97.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

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KamranBhatti

Network Engineer at a computer software company with 11-50 employees

Helps reduce response time but has room to improve customization complexity

We are not working on simple standalone solutions like Kaspersky DDoS Protection or Hybrid Cloud Security. Once you understand Zabbix, then it is easy to customize those web pages and graphs for our customer use. It is fully automated to your requirements. Zabbix is working fine with no issues, and I am satisfied with it. We have combined Zabbix and SolarWinds. The integration works fine, and it is easy to integrate Zabbix with the IT environment. We were trying to purchase MDR (Managed Detection and Response), but we are not working on that. I don't have real experience with MDR. We are using Falcon software for that. We are working with Falcon Complete, not with Sandbox. We are not using Kaspersky for business or cloud protection. For that, we are using Zabbix CrowdStrike Falcon Complete solution. I have given this review an overall rating of 8.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The stability has been very good over the years."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"The flexibility of this solution is amazing."

"Zabbix has a roadmap and they are continuously and frequently adding new features."

"The implementation process is very straightforward."

"It provides high scalability, alerting, notification, templating, and end-to-end security."

"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."

"Zabbix is scalable."

"Zabbix has high scalability. I would rate it a nine out of ten."

"The initial setup, while not simple, is easier than other products."

More Zabbix pros

Cons

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"The solution should offer better integration with other tools from a service management perspective."

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."

"It should be easy to modify the front end."

"Zabbix is powerful, but it is difficult to understand initially. There are many things that can be improved, but we might not be using Zabbix to its fullest extent. The software has more features than we need."

"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."

"An area for improvement would be the ease of doing aggregation from the value or different devices."

"The only improvement I would suggest, revolves around its AI and ML capabilities."

"I would like to remotely connect to the computer, and Zabbix doesn't have this capability."

"I'm using the free version of Zabbix, and I'd like to see more customization options, especially for setting trigger thresholds."

More Zabbix cons

Pricing and Cost Advice

"On a three-year license package, it was a good deal."

"It is freeware. We still use the free version of Zabbix."

"Zabbix is a free solution but the support contact costs money."

"There are no licenses."

"It's an open-source solution that can be used free of charge."

"It is worth every cent to pay or even study to do your own installation."

"It’s free of cost."

"For pricing, it's free. We don't pay anything for it. They open-source the code, and people pay for support."

"Zabbix is an open-source tool, and it's free to use."

More Zabbix pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Performing Arts

13%

Insurance Company

Financial Services Firm

Manufacturing Company

Computer Software Company

13%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	23
Large Enterprise	34

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

What needs improvement with Micro Focus Business Process Monitor?

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...

What needs improvement with Zabbix?

The potential and customization is a little difficult because you have to learn scripts. I think Zabbix needs to improve the customization better. At present, I am satisfied with the functionality ...

Dynatrace vs OpenText Business Process Monitoring

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Product Reports

Application Performance Monitoring (APM) and Observability

January 2026

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Download Zabbix product report

January 2026

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor

No data available

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba