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OpenText Business Process Monitoring vs Zabbix comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
43rd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
110
Ranking in other categories
Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (4th)
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.6%, up from 0.3% compared to the previous year. The mindshare of Zabbix is 2.3%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Zabbix2.3%
OpenText Business Process Monitoring0.6%
Other97.1%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
CTO at Marco Technology
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
PJ
Developer at a financial services firm with 501-1,000 employees
Unified monitoring has reduced outages and enables proactive fixes with automated remediation
My favorite best feature is the ability to manage complex hybrid environments from a single dashboard. Zabbix natively supports monitoring everything from Linux servers and Windows servers to network devices and cloud infrastructure. The view I rely on the most on a day-to-day basis is a custom dashboard combining the problem widget and graph widget. The problem widget gives me an immediate filtered snapshot of the active alerts across all our servers. I pair that with the graph widget, which allows me to track performance metrics and compare values over time, such as monitoring storage and capacity trends on our Synology appliance. Having all of this in a single pane of glass saves me from constantly digging through logs. I also rely heavily on custom dashboards that combine the problem widget and the top host widget. The problem widget gives me an immediate filtered list of any active alerts across the entire environment. I pair that with the top host widget, which instantly shows me which servers are consuming the highest resources. Having all of these related metrics side-by-side in a single view allows me to spot the issue and identify the exact server causing it without having to dig through separate tools. Zabbix has built-in machine learning for continuous anomaly detection and proactive trend prediction. It establishes a baseline by analyzing historical data, allowing it to forecast impending issues, such as predicting exactly when a system will run out of resources before critical thresholds are breached. From a governance and security perspective, it delivers enterprise-grade security by supporting full data encryption and integration with external secret vaults to protect sensitive credentials. From a governance perspective, it features detailed configuration change tracking and role-based user permissions, which allows administrators to secure different teams or tenants within a single environment. Regarding accuracy, Zabbix's proactive alerts are highly accurate and trustworthy, provided they are fed enough historical data to establish a solid baseline. Regarding reliability and output, the prediction outputs are extremely reliable because Zabbix relies on transparent statistical mathematics, such as standard deviation and weighted moving averages, rather than a closed black box AI model. The straightforward statistical approach allows administrators to forecast value reliability and predict exactly how much time they have before a system reaches a critical problem threshold.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"Product allows business analysts to create the application with very little software development time needed."
"The stability has been very good over the years."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"Ability to monitor multiple application protocols."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"The solution is very good at showing users ways to use a user action on a website and to see the performance."
"The solution is quite mature and very stable."
"The most valuable feature is network traffic monitoring."
"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
"The solution works well for monitoring our on-site server."
"Excellent monitoring tool."
"It works well for my business."
"The most valuable feature is that it provides network segregation for server monitoring."
"We like the user-interface for this solution, which makes it an easy to use tool."
 

Cons

"It doesn't have SNMP, the standard communication protocol for sending alerts."
"Customer support is pretty average and can use some improvement."
"The solution should offer better integration with other tools from a service management perspective."
"The product has been discontinued."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."
"Product documentation is lacking, and sometimes, incorrect."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"I really do not like this solution, almost all of its features are awful."
"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."
"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
"The reporting features need improvement, especially detailed inventory reporting. Since it's freeware, reporting may not be a major focus."
"Improvement is needed as per customer requirements."
"The NetFlow integration really could be improved upon."
"In the area of the solution where you write the command, it is not very user-friendly and could be improved."
 

Pricing and Cost Advice

"On a three-year license package, it was a good deal."
"We’re using the free version, which covers all our current needs."
"Zabbix is open-source so if one wishes to implement it in-house, they must have qualified professionals to set up and optimize databases, Linux/Unix OS, PHP, Apache, and depending on what is monitored, a full-stack network and systems administrator may be needed."
"If you have 20,000 hosts, the support costs around €95,000 for a year."
"This is an open-source solution that can be used free of charge."
"It is reasonable."
"It is freeware. We still use the free version of Zabbix."
"There are no licenses."
"It's an open-source solution that can be used free of charge."
report
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Outsourcing Company
11%
Manufacturing Company
11%
Comms Service Provider
10%
Financial Services Firm
9%
Comms Service Provider
12%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise24
Large Enterprise35
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
What is your experience regarding pricing and costs for Zabbix?
I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...
What needs improvement with Zabbix?
The initial configuration has a steep learning curve because Zabbix is so flexible and customizable. Setting up the right templates, pre-shows, and scripts requires a lot of deep Linux and system k...
What is your primary use case for Zabbix?
On a day-to-day basis, I use Zabbix to monitor our entire infrastructure stack, including our Linux servers, Active Directory, domain controller, and Synology NAS storage array. A specific problem ...
 

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor
No data available
 

Overview

 

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about OpenText Business Process Monitoring vs. Zabbix and other solutions. Updated: November 2026.
920,223 professionals have used our research since 2012.