OpenText Business Process Monitoring vs WhatsUp Gold comparison

OpenText and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #44 with an average rating of 7.5, while Progress Software is ranked #34 with an average rating of 8.0. OpenText holds a 0.6% mindshare in APM, compared to Progress Software’s 1.3% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

OpenText Business Process M...

Read 6 OpenText Business Process Monitoring reviews

1,841 Views
1,804 Comparison Views

100% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

13,110 Views
3,540 Comparison Views

85% willing to recommend

OpenText Business Process M...

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and WhatsUp Gold are two robust solutions for business process monitoring. OpenText appears stronger in terms of support and detailed monitoring features, while WhatsUp Gold excels in ease of use and comprehensive network monitoring.

What features are offered by OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring offers comprehensive monitoring capabilities, detailed analytics, and robust support. WhatsUp Gold provides a user-friendly suite, extensive network monitoring, and broader network monitoring features.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring can improve its integration capabilities, learning curve, and user interface. WhatsUp Gold needs enhanced reporting features, additional integrations, and more responsive customer support.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring's deployment model requires more effort, but its customer service is highly responsive. WhatsUp Gold offers straightforward deployment, though its customer service receives mixed reviews.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring has higher setup costs but offers satisfactory ROI due to its in-depth functionalities. WhatsUp Gold has lower initial costs and provides good value, albeit with a lesser ROI compared to OpenText.

To learn more, read our detailed OpenText Business Process Monitoring vs. WhatsUp Gold Report (Updated: August 2026).

Buyer's Guide

OpenText Business Process Monitoring vs. WhatsUp Gold

August 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

44th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

34th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (21st), Server Monitoring (14th), IT Infrastructure Monitoring (17th), Configuration Management (20th), Log Management (39th), Cloud Monitoring Software (25th), Network Traffic Analysis (NTA) (11th)

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.6%, up from 0.1% compared to the previous year. The mindshare of WhatsUp Gold is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
WhatsUp Gold	1.3%
OpenText Business Process Monitoring	0.6%
Other	98.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

Read full review

Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability has been very good over the years."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."

"Product allows business analysts to create the application with very little software development time needed."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The solution is very good at showing users ways to use a user action on a website and to see the performance."

"Ability to monitor multiple application protocols."

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."

"The user interface is good enough."

"It is stable."

"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."

"The new version has a lot of improved features."

"In terms of pricing, I'd say that the pricing is nice and the product is good."

"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."

"The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."

More WhatsUp Gold pros

Cons

"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"Product documentation is lacking, and sometimes, incorrect."

"The product has been discontinued."

"Customer support is pretty average and can use some improvement."

"The solution should offer better integration with other tools from a service management perspective."

"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."

"The product is old and not updated."

"My understanding is that there are better products out there that do a better job."

"I might like to see a better interface in the future. It's not necessarily easy to integrate the product with other vendors."

"The interface needs some work."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."

"Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it."

More WhatsUp Gold cons

Pricing and Cost Advice

"On a three-year license package, it was a good deal."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"The most valuable feature is the cost compared to other solutions."

"The price of WhatsUp Gold is good."

"Pricing is reasonable compared to other products."

"This is a well priced solution."

"The pricing can be on the expensive side when considering competing products."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Comms Service Provider

Construction Company

Performing Arts

Financial Services Firm

12%

Manufacturing Company

10%

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

See all answers

What needs improvement with Micro Focus Business Process Monitor?

See all answers

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

See all answers

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Compared 3% of the time

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Compared 3% of the time

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Compared 3% of the time

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Compared 3% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Buyer's Guide

WhatsUp Gold

July 2026

Download WhatsUp Gold product report

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor

No data available

Overview

OpenText Business Process Monitoring provides advanced capabilities in anomaly detection, proactive analysis, and alerts, enhancing monitoring proficiency with an easy-to-use interface supporting multiple application protocols.

Supporting organizations in identifying potential issues, OpenText Business Process Monitoring delivers compelling functionality for monitoring applications through synthetic monitoring across geographies. Its strategic utility extends to asset management in large ERP systems, focusing on complex transactions, real user experience modeling, and change management. Easy implementation is bolstered by advantageous licensing deals and limited development time, helping business analysts create applications swiftly. Stability and scalability add significant value, although improvement is needed in support response times post-HP acquisition, protocol support challenges, and documentation clarity. Concerns revolve around real-time analytics, tool integration, and enhanced monitoring configurations.

What are key features?

Anomaly Detection: Identifies irregularities to prevent issues before they impact performance.
Proactive Analysis: Assesses potential risks for preemptive action.
Automatic Alerts: Provides instant notifications on critical developments.
Synthetic Monitoring: Enables proactive alerts and performance assessment from multiple geographies.
Multiple Protocol Monitoring: Offers versatility in overseeing diverse application ecosystems.

What benefits should be expected in reviews?

Quick ROI: Fast returns on investment through robust monitoring features.
Easy Interface: User-friendly design reducing complexity in navigation.
Enhanced Scalability: Adaptable monitoring capabilities supporting expanding infrastructures.
Minimal Development Time: Rapid application creation with familiar scripting tools.
Advantageous Licensing: Cost-effective options leveraging existing tools and technologies.

Organizations leverage OpenText Business Process Monitoring to maintain the performance of both public and internal applications, predicting and preparing for maintenance needs. It serves critical roles in strategic change, complex transaction monitoring, and ERP workflow development across various industries, ensuring consistency and effective management of change.

OpenText

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

OpenText Business Process Monitoring vs. WhatsUp Gold

August 2026

Free Report: OpenText Business Process Monitoring vs. WhatsUp Gold

Find out what your peers are saying about OpenText Business Process Monitoring vs. WhatsUp Gold and other solutions. Updated: August 2026.

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