OpenText Business Process Monitoring vs WhatsUp Gold comparison

OpenText and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #40 with an average rating of 7.5, while Progress Software is ranked #29 with an average rating of 8.7. OpenText holds a 0.4% mindshare in APM, compared to Progress Software’s 0.8% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

OpenText Business Process M...

Read 6 OpenText Business Process Monitoring reviews

666 Views
653 Comparison Views

100% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

3,998 Views
1,199 Comparison Views

85% willing to recommend

OpenText Business Process M...

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and WhatsUp Gold are two robust solutions for business process monitoring. OpenText appears stronger in terms of support and detailed monitoring features, while WhatsUp Gold excels in ease of use and comprehensive network monitoring.

What features are offered by OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring offers comprehensive monitoring capabilities, detailed analytics, and robust support. WhatsUp Gold provides a user-friendly suite, extensive network monitoring, and broader network monitoring features.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring can improve its integration capabilities, learning curve, and user interface. WhatsUp Gold needs enhanced reporting features, additional integrations, and more responsive customer support.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring's deployment model requires more effort, but its customer service is highly responsive. WhatsUp Gold offers straightforward deployment, though its customer service receives mixed reviews.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring has higher setup costs but offers satisfactory ROI due to its in-depth functionalities. WhatsUp Gold has lower initial costs and provides good value, albeit with a lesser ROI compared to OpenText.

To learn more, read our detailed OpenText Business Process Monitoring vs. WhatsUp Gold Report (Updated: December 2025).

Buyer's Guide

OpenText Business Process Monitoring vs. WhatsUp Gold

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

29th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (30th), Server Monitoring (16th), IT Infrastructure Monitoring (29th), Configuration Management (19th), Log Management (31st), Cloud Monitoring Software (24th), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.4%, up from 0.1% compared to the previous year. The mindshare of WhatsUp Gold is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
WhatsUp Gold	0.8%
OpenText Business Process Monitoring	0.4%
Other	98.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

Read full review

Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability has been very good over the years."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"This is a good, stable network monitoring solution for devices."

"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."

"The most valuable feature is the monitoring of resources."

"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."

"It is stable."

"The most valuable features are network bandwidth monitoring and monitoring device health."

"The tool's most valuable feature is the visibility it offers of everything in the network and infrastructure."

"The documentation is very good."

More WhatsUp Gold pros

Cons

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"The solution should offer better integration with other tools from a service management perspective."

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."

"We can never achieve or get a good picture of the network topology."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."

"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."

"I might like to see a better interface in the future."

"Improvements are needed in integration, especially for WhatsApp call and messages."

"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."

More WhatsUp Gold cons

Pricing and Cost Advice

"On a three-year license package, it was a good deal."

"This is a well priced solution."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"There is a license needed to use WhatsUp Gold."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"The pricing can be on the expensive side when considering competing products."

"Pricing is reasonable compared to other products."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

More WhatsUp Gold pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

13%

Insurance Company

Financial Services Firm

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

12%

Government

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

See all answers

What needs improvement with Micro Focus Business Process Monitor?

See all answers

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

See all answers

What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

Comparisons

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Compared 28% of the time

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Compared 21% of the time

Broadcom DX Application Performance Management vs OpenText Business Process Monitoring

Compared 19% of the time

Instana Dynamic APM vs OpenText Business Process Monitoring

Compared 12% of the time

Splunk AppDynamics vs OpenText Business Process Monitoring

Compared 10% of the time

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PRTG Network Monitor vs WhatsUp Gold

Compared 5% of the time

LibreNMS vs WhatsUp Gold

Compared 4% of the time

ManageEngine OpManager vs WhatsUp Gold

Compared 4% of the time

Nutanix Prism vs WhatsUp Gold

Compared 4% of the time

NinjaOne vs WhatsUp Gold

Compared 3% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

January 2026

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Buyer's Guide

WhatsUp Gold

January 2026

Download WhatsUp Gold product report

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor

No data available

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

OpenText Business Process Monitoring vs. WhatsUp Gold

December 2025

Free Report: OpenText Business Process Monitoring vs. WhatsUp Gold

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