OpenText Business Process Monitoring vs WhatsUp Gold comparison

OpenText and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #40 with an average rating of 7.5, while Progress Software is ranked #26 with an average rating of 9.5. OpenText holds a 0.1% mindshare in APM, compared to Progress Software’s 0.5% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

OpenText Business Process M...

Read 6 OpenText Business Process Monitoring reviews

347 Views
340 Comparison Views

100% willing to recommend

WhatsUp Gold

Read 24 WhatsUp Gold reviews

2,676 Views
883 Comparison Views

85% willing to recommend

OpenText Business Process M...

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and WhatsUp Gold are two robust solutions for business process monitoring. OpenText appears stronger in terms of support and detailed monitoring features, while WhatsUp Gold excels in ease of use and comprehensive network monitoring.

What features are offered by OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring offers comprehensive monitoring capabilities, detailed analytics, and robust support. WhatsUp Gold provides a user-friendly suite, extensive network monitoring, and broader network monitoring features.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring can improve its integration capabilities, learning curve, and user interface. WhatsUp Gold needs enhanced reporting features, additional integrations, and more responsive customer support.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring's deployment model requires more effort, but its customer service is highly responsive. WhatsUp Gold offers straightforward deployment, though its customer service receives mixed reviews.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to WhatsUp Gold?

OpenText Business Process Monitoring has higher setup costs but offers satisfactory ROI due to its in-depth functionalities. WhatsUp Gold has lower initial costs and provides good value, albeit with a lesser ROI compared to OpenText.

To learn more, read our detailed OpenText Business Process Monitoring vs. WhatsUp Gold Report (Updated: July 2025).

Buyer's Guide

OpenText Business Process Monitoring vs. WhatsUp Gold

July 2025

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Helped 861,524 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

26th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (27th), Server Monitoring (15th), IT Infrastructure Monitoring (29th)

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. The mindshare of WhatsUp Gold is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

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Tom Condo

Supervisor Information Services Operations at Seminole County Public Schools

If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue

When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The stability has been very good over the years."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."

"Our local support team provides excellent service."

"The user interface is good enough."

"The most valuable features are network bandwidth monitoring and monitoring device health."

"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."

"Auto scanning is most valuable. It looks for rogue devices on your network."

"The most valuable feature is the auto-discovery function."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

More WhatsUp Gold pros

Cons

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"The solution should offer better integration with other tools from a service management perspective."

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."

"You have to invest a few days to become an expert in this solution."

"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."

"The product is old and not updated."

"I might like to see a better interface in the future."

"Improvements are needed in integration, especially for WhatsApp call and messages."

"The interface needs some work."

More WhatsUp Gold cons

Pricing and Cost Advice

"On a three-year license package, it was a good deal."

"The most valuable feature is the cost compared to other solutions."

"Pricing is reasonable compared to other products."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"There is a license needed to use WhatsUp Gold."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"This is a well priced solution."

More WhatsUp Gold pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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861,524 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

11%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

See all answers

What needs improvement with Micro Focus Business Process Monitor?

See all answers

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

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What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...

See all answers

Comparisons

Dynatrace vs OpenText Business Process Monitoring

Compared 100% of the time

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Grafana vs WhatsUp Gold

Compared 13% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 11% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 8% of the time

Zabbix vs WhatsUp Gold

Compared 7% of the time

ManageEngine OpManager vs WhatsUp Gold

Compared 7% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

July 2025

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Buyer's Guide

WhatsUp Gold

June 2025

Download WhatsUp Gold product report

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor

No data available

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

OpenText Business Process Monitoring vs. WhatsUp Gold

July 2025

Free Report: OpenText Business Process Monitoring vs. WhatsUp Gold

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