OpenText Business Process Monitoring and New Relic cater to enterprise needs in business process and application performance monitoring. New Relic appears to have an edge due to its detailed real-time analytics and higher perceived value, while OpenText is preferred for customer service and pricing.
What features are offered by OpenText Business Process Monitoring in comparison to New Relic?OpenText Business Process Monitoring offers advanced alerting, integration capabilities, and straightforward deployment. New Relic provides detailed real-time analytics, comprehensive application performance monitoring, and extensive feature richness.
What areas of improvement can be found in OpenText Business Process Monitoring in comparison to New Relic?OpenText Business Process Monitoring can improve scalability, visualization tools, and flexible pricing. New Relic needs to work on simplifying complex functionalities, offering more flexible pricing, and enhancing scalability.
How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to New Relic?OpenText Business Process Monitoring has straightforward deployment and responsive customer service. New Relic has a more intricate deployment but excellent customer support.
What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to New Relic?OpenText Business Process Monitoring is viewed as cost-effective with quicker ROI and lower setup costs. New Relic offers significant long-term value through thorough performance insights despite its higher costs.
| Product | Market Share (%) |
|---|---|
| New Relic | 5.1% |
| OpenText Business Process Monitoring | 0.2% |
| Other | 94.7% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
OpenText Business Process Monitoring is an Application monitoring software.
Proactively and consistently monitor business processes to identify performance issues before they affect users.
Review affected service level agreements.
BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.
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