New Relic vs OpenText Business Process Monitoring comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while OpenText is ranked #44 with an average rating of 7.5. New Relic holds a 3.8% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

New Relic

Read 176 New Relic reviews

22,559 Views
15,340 Comparison Views

94% willing to recommend

OpenText Business Process M...

Read 6 OpenText Business Process Monitoring reviews

1,597 Views
1,565 Comparison Views

100% willing to recommend

New Relic

OpenText Business Process M...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and New Relic cater to enterprise needs in business process and application performance monitoring. New Relic appears to have an edge due to its detailed real-time analytics and higher perceived value, while OpenText is preferred for customer service and pricing.

What features are offered by OpenText Business Process Monitoring in comparison to New Relic?

OpenText Business Process Monitoring offers advanced alerting, integration capabilities, and straightforward deployment. New Relic provides detailed real-time analytics, comprehensive application performance monitoring, and extensive feature richness.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to New Relic?

OpenText Business Process Monitoring can improve scalability, visualization tools, and flexible pricing. New Relic needs to work on simplifying complex functionalities, offering more flexible pricing, and enhancing scalability.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to New Relic?

OpenText Business Process Monitoring has straightforward deployment and responsive customer service. New Relic has a more intricate deployment but excellent customer support.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to New Relic?

OpenText Business Process Monitoring is viewed as cost-effective with quicker ROI and lower setup costs. New Relic offers significant long-term value through thorough performance insights despite its higher costs.

To learn more, read our detailed New Relic vs. OpenText Business Process Monitoring Report (Updated: June 2026).

Buyer's Guide

New Relic vs. OpenText Business Process Monitoring

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

44th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.3% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
OpenText Business Process Monitoring	0.6%
Other	95.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have had a good experience with it so far and I would recommend the solution to other organizations."

"Its most valuable feature is application performance monitoring, as it gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues."

"New Relic always gets new things done."

"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."

"The most valuable features of New Relic are the reports and ease of use."

"New Relic positively impacts my organization by simplifying issue detection, allowing us to focus on what is important and avoid unnecessary searches."

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"It is easy to set up from scratch, as you don’t need resources."

More New Relic pros

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."

"Ability to monitor multiple application protocols."

"Product allows business analysts to create the application with very little software development time needed."

"The stability has been very good over the years."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"The solution is very good at showing users ways to use a user action on a website and to see the performance."

Cons

"One issue – there is no option for live chat or phone support."

"I'd like second-by-second monitoring, instead of a five-minute lag time."

"The pricing could be improved as it is quite high relative to what is offered."

"It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue, but it could be a bit better."

"New Relic APM generates weekly performance reports, but they aren't really actionable."

"They are a costly solution and the stability should be better for the price."

"The price needs improvement."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios."

More New Relic cons

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"Customer support is pretty average and can use some improvement."

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"Product documentation is lacking, and sometimes, incorrect."

"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."

"The product has been discontinued."

"The solution should offer better integration with other tools from a service management perspective."

Pricing and Cost Advice

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"This solution required a license and it is better than some other competitors."

"We feel it's a little bit pricey."

"Cost is significant with a lot of extras."

"The pricing and licensing are too high."

More New Relic pricing and cost advice

"On a three-year license package, it was a good deal."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Financial Services Firm

12%

Comms Service Provider

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

See all answers

What needs improvement with Micro Focus Business Process Monitor?

See all answers

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

See all answers

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Product Reports

Buyer's Guide

New Relic

June 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2026

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus Business Process Monitor, HPE Business Process Monitor

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OpenText Business Process Monitoring provides advanced capabilities in anomaly detection, proactive analysis, and alerts, enhancing monitoring proficiency with an easy-to-use interface supporting multiple application protocols.

Supporting organizations in identifying potential issues, OpenText Business Process Monitoring delivers compelling functionality for monitoring applications through synthetic monitoring across geographies. Its strategic utility extends to asset management in large ERP systems, focusing on complex transactions, real user experience modeling, and change management. Easy implementation is bolstered by advantageous licensing deals and limited development time, helping business analysts create applications swiftly. Stability and scalability add significant value, although improvement is needed in support response times post-HP acquisition, protocol support challenges, and documentation clarity. Concerns revolve around real-time analytics, tool integration, and enhanced monitoring configurations.

What are key features?

Anomaly Detection: Identifies irregularities to prevent issues before they impact performance.
Proactive Analysis: Assesses potential risks for preemptive action.
Automatic Alerts: Provides instant notifications on critical developments.
Synthetic Monitoring: Enables proactive alerts and performance assessment from multiple geographies.
Multiple Protocol Monitoring: Offers versatility in overseeing diverse application ecosystems.

What benefits should be expected in reviews?

Quick ROI: Fast returns on investment through robust monitoring features.
Easy Interface: User-friendly design reducing complexity in navigation.
Enhanced Scalability: Adaptable monitoring capabilities supporting expanding infrastructures.
Minimal Development Time: Rapid application creation with familiar scripting tools.
Advantageous Licensing: Cost-effective options leveraging existing tools and technologies.

Organizations leverage OpenText Business Process Monitoring to maintain the performance of both public and internal applications, predicting and preparing for maintenance needs. It serves critical roles in strategic change, complex transaction monitoring, and ERP workflow development across various industries, ensuring consistency and effective management of change.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

Buyer's Guide

New Relic vs. OpenText Business Process Monitoring

June 2026

Free Report: New Relic vs. OpenText Business Process Monitoring

Find out what your peers are saying about New Relic vs. OpenText Business Process Monitoring and other solutions. Updated: June 2026.

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