Grafana vs OpenText Business Process Monitoring comparison

Grafana Labs and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Grafana Labs is ranked #7 with an average rating of 7.9, while OpenText is ranked #44 with an average rating of 7.5. Grafana Labs holds a 2.6% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 88% of Grafana Labs users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Grafana

Read 50 Grafana reviews

14,292 Views
13,434 Comparison Views

88% willing to recommend

OpenText Business Process M...

Read 6 OpenText Business Process Monitoring reviews

1,841 Views
1,804 Comparison Views

100% willing to recommend

Grafana

OpenText Business Process M...

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and Grafana both offer robust solutions for monitoring and visualization needs. Grafana is often favored for its flexibility and integration capabilities.

What features are offered by OpenText Business Process Monitoring in comparison to Grafana?

OpenText offers detailed analytics, automated workflow monitoring, and comprehensive reporting. Grafana features customizable dashboards, an extensive plugin library, and seamless integration with numerous data sources.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to Grafana?

OpenText could benefit from a more intuitive setup process, enhanced integration options, and streamlined customization. Grafana users seek improvements in support response times, advanced alerting features, and more detailed documentation.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to Grafana?

OpenText is noted for its structured deployment model but faces criticism over its complex installation process. Customer service receives mixed reviews, with calls for faster issue resolution. Grafana offers a simpler deployment experience, though users mention a need for more proactive support and better documentation.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to Grafana?

OpenText has a higher initial setup cost, which can lead to slower ROI. However, it is seen as valuable for large-scale enterprises. Grafana offers a more cost-effective setup, and users report better ROI through its open-source model and lower ongoing costs.

To learn more, read our detailed Grafana vs. OpenText Business Process Monitoring Report (Updated: August 2026).

Buyer's Guide

Grafana vs. OpenText Business Process Monitoring

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Grafana

Ranking in Application Performance Monitoring (APM) and Observability

7th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

44th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Grafana is 2.6%, down from 6.4% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Grafana	2.6%
OpenText Business Process Monitoring	0.6%
Other	96.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Vitthal Gole

Devops Engineer at AIQOD

Proactive monitoring has transformed how our teams detect issues and resolve incidents faster

For improving Grafana, the alert configuration could be more intuitive for new users. Dashboard management becomes complex in large environments. So if we have multiple environments and we have to manage our dashboards for them, sometimes it becomes complicated to manage all the dashboards. The learning curve is steep for beginners. More built-in reporting and analytics features would be helpful. Documentation for advanced features could be more detailed. Role-based access management could be simpler to configure. Performance could be optimized for very large dashboards with high cardinality data sources. Grafana could improve its alert configuration workflow and make advanced dashboard management easier for new users. More built-in reporting features would also be beneficial. A simpler onboarding experience for first-time users and more built-in dashboard templates for common monitoring scenarios would be helpful. Grafana is a powerful monitoring platform, but it could improve dashboard organization in large environments, simplify alert management, provide more built-in reporting capabilities, enhance plugin compatibility during upgrades, and offer better AI-driven insights for fast root cause analysis. For example, if we are hitting a CPU metric of ninety to ninety-five percent or a system load of seventy to eighty percent, we have to act on that. But if Grafana suggests something on that metric, such as an AI suggestion, it would be more helpful. We could get an idea of how to solve that issue. For the Grafana dashboards, they could provide more built-in compliance and audit reporting, enhance AI recommendations with clearer explanations of why an issue was flagged, enhance accessibility and keyboard navigation, add more native integrations with emerging cloud and DevOps tools, and improve scalability for very large enterprise deployments. Grafana is a mature platform, but it could benefit from better dashboard version control, simpler environment migration, enhanced AI explanations, more built-in reporting, and improved performance for large-scale deployments with complex dashboards.

Read full review

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."

"We can write queries in different languages, which is beneficial for visualization."

"The solution is adaptable, easy to use, and works well for microservices development."

"The integration between Loki and Tempo is valuable."

"With Grafana, we can identify in detail where issues come from and solve the problem."

"Grafana has improved our analysis capability to solve an issue, increasing the co-working between IT services and business services."

"It's easy to make changes. We can put many dashboards in one place. There's no delay in showing data - what you see on Grafana matches the server metrics."

"Grafana is stable and has great engineers."

More Grafana pros

"Ability to monitor multiple application protocols."

"Product allows business analysts to create the application with very little software development time needed."

"The stability has been very good over the years."

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."

"The solution is very good at showing users ways to use a user action on a website and to see the performance."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

Cons

"The service dashboard is very hard and needs improvement."

"Its interface could be more accessible."

"In assessing Grafana's scalability, we started noticing logs missing or metrics not syncing in time, which indicated a bottleneck that we had to address by updating the infrastructure."

"In the area of documentation, they must do a better job."

"The solution must provide tutorials and guides."

"There are some areas of network drives that are not showing as expected based on server usage."

"Lacks in-depth graphs and sufficient AI."

"There is room for improvement when using multiple dashboards because they can become complicated to keep track of and use."

More Grafana cons

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"Product documentation is lacking, and sometimes, incorrect."

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"The solution should offer better integration with other tools from a service management perspective."

"Customer support is pretty average and can use some improvement."

"The product has been discontinued."

Pricing and Cost Advice

"The solution is expensive."

"We are using the open-source license."

"I am using an open-source version"

"My company uses the open-source version of Grafana, so it's free."

"For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution."

"It's free of cost; it operates as an open-source tool."

"I use the open source model so it is free."

"You need to purchase the solution's license for its commercial use."

More Grafana pricing and cost advice

"On a three-year license package, it was a good deal."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

Computer Software Company

Comms Service Provider

Financial Services Firm

11%

Comms Service Provider

Construction Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	10
Large Enterprise	27

No data available

Questions from the Community

What is your experience regarding pricing and costs for Grafana?

We are using the community edition. We have used the community edition, the open-source edition. So, there were no licensing costs. The setup was straightforward, and the main investment was the ti...

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What needs improvement with Grafana?

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What is your primary use case for Grafana?

The main use case for Grafana is that we are using Prometheus to collect the metrics, and primarily use Grafana for infrastructure and application monitoring. It helps me visualize system metrics t...

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What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

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What needs improvement with Micro Focus Business Process Monitor?

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What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

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Compared 4% of the time

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Compared 16% of the time

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Compared 13% of the time

Broadcom DX Application Performance Management vs OpenText Business Process Monitoring

Compared 9% of the time

Knoa EPM vs OpenText Business Process Monitoring

Compared 7% of the time

IDERA Precise vs OpenText Business Process Monitoring

Compared 6% of the time

More OpenText Business Process Monitoring Competitors

Product Reports

Buyer's Guide

Grafana

August 2026

Download Grafana product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Also Known As

No data available

Micro Focus Business Process Monitor, HPE Business Process Monitor

Overview

Grafana offers a customizable, user-friendly platform for robust data visualization and integration, enhancing real-time monitoring with extensive alerting and collaboration capabilities supported by an active open-source community.

Grafana stands out for its flexible dashboards and robust visualization options, integrating smoothly with tools like Prometheus. This open-source platform supports diverse environments, aiding in the visualization of IT infrastructure and business analytics. Its alerting system efficiently supports real-time monitoring. While it is praised for its community backing and cost-effectiveness, there is demand for better data aggregation, intuitive interfaces, and enhanced documentation compared to competitors such as Splunk. Simplification of configuration and the interface is sought, alongside improvements in machine learning and reporting features.

What are Grafana's most important features?

Customizable Dashboards: User-friendly, richly customizable dashboards for precise data presentation.
Visualization Capabilities: Strong support for visualizing complex datasets from multiple sources.
Integration Options: Extensive compatibility with data sources and tools like Prometheus.
Alerting System: Efficient real-time monitoring and issue identification.
Open-Source Nature: Supported by a vibrant community, offering a cost-effective solution.

What benefits or ROI should users seek in Grafana reviews?

Adaptability: Supports diverse environments and use cases.
Cost-Effectiveness: Offers valuable features at a competitive price.
Community Support: Backed by an active and vibrant open-source community.
Collaborative Platform: Seamless integration with various data tools refining monitoring and analytics efforts.

Grafana is implemented widely across industries for monitoring IT infrastructure and visualizing business analytics. Companies utilize it to analyze server performance or monitor Kubernetes environments and payment transactions. The platform integrates with AWS services and other data sources to ensure observability and system health tracking, focusing on performance metrics through customized dashboards and alerts. Organizations employ Grafana to bolster observability and optimize infrastructure through robust data insights.

Grafana Labs

OpenText Business Process Monitoring provides advanced capabilities in anomaly detection, proactive analysis, and alerts, enhancing monitoring proficiency with an easy-to-use interface supporting multiple application protocols.

Supporting organizations in identifying potential issues, OpenText Business Process Monitoring delivers compelling functionality for monitoring applications through synthetic monitoring across geographies. Its strategic utility extends to asset management in large ERP systems, focusing on complex transactions, real user experience modeling, and change management. Easy implementation is bolstered by advantageous licensing deals and limited development time, helping business analysts create applications swiftly. Stability and scalability add significant value, although improvement is needed in support response times post-HP acquisition, protocol support challenges, and documentation clarity. Concerns revolve around real-time analytics, tool integration, and enhanced monitoring configurations.

What are key features?

Anomaly Detection: Identifies irregularities to prevent issues before they impact performance.
Proactive Analysis: Assesses potential risks for preemptive action.
Automatic Alerts: Provides instant notifications on critical developments.
Synthetic Monitoring: Enables proactive alerts and performance assessment from multiple geographies.
Multiple Protocol Monitoring: Offers versatility in overseeing diverse application ecosystems.

What benefits should be expected in reviews?

Quick ROI: Fast returns on investment through robust monitoring features.
Easy Interface: User-friendly design reducing complexity in navigation.
Enhanced Scalability: Adaptable monitoring capabilities supporting expanding infrastructures.
Minimal Development Time: Rapid application creation with familiar scripting tools.
Advantageous Licensing: Cost-effective options leveraging existing tools and technologies.

Organizations leverage OpenText Business Process Monitoring to maintain the performance of both public and internal applications, predicting and preparing for maintenance needs. It serves critical roles in strategic change, complex transaction monitoring, and ERP workflow development across various industries, ensuring consistency and effective management of change.

OpenText

Sample Customers

Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

Buyer's Guide

Grafana vs. OpenText Business Process Monitoring

August 2026

Free Report: Grafana vs. OpenText Business Process Monitoring

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