NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
| Product | Market Share (%) |
|---|---|
| NinjaOne | 13.7% |
| Kaseya VSA | 18.2% |
| Datto Remote Monitoring and Management | 11.9% |
| Other | 56.2% |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Microsoft Intune | 4.1 | N/A | 94% | 300 interviewsAdd to research |
| ServiceNow | 4.2 | N/A | 91% | 223 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 1 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 501 |
| Midsize Enterprise | 209 |
| Large Enterprise | 488 |
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
Status Pros, Mitchell and Company
| Author info | Rating | Review Summary |
|---|---|---|
| Owner at AvalisNT AG | 4.5 | I use NinjaOne to manage devices and software for clients in small to medium businesses, benefiting from its remote access and integration with third-party tools. However, I find the lack of XENServer support a limitation. |
| Cloud Consultant at i-Community AG | 4.5 | I recommend NinjaOne for small companies transitioning to Microsoft's cloud, offering valuable features like remote desktop management and automation tools. It provides a good ROI within six months, though improvements in focusing functionalities on inventory or remote help tools are needed. |
| CEO AND CTO at DeserveIT | 4.5 | Our primary use for NinjaOne is monitoring and supporting customers. It's a great, evolving product with a high ROI. The only improvement needed is network monitoring. We appreciate the frequent updates that demonstrate their commitment to customer needs. |
| Manager, Information Technology at NYOS CHARTER SCHOOL | 4.0 | I love NinjaOne for its ease of use, valuable remote access, and automation features. It saves time and money by efficiently handling tickets. While improvements in location automation and the ticketing system are needed, it offers more features than other solutions I've used. |
| Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH) | 4.0 | I primarily used NinjaOne for its ticketing system and appreciated the SLA feature, which helps track performance. However, there were issues with delays in ticket appearance and a lack of a reporting system. Overall, support and documentation were excellent. |
| Owner at Neocreed IT | 3.5 | No summary available |
| IT Manager at ALBANY PUBLIC LIBRARY | 4.5 | I use NinjaOne for Windows patching, endpoint management, and asset management. The tool’s most valuable feature is third-party application updates, though its reporting module is cumbersome. Previously, I used SCCM and WSUS and chose NinjaOne over Automox due to pricing. |
| Senior Google Workspace Specialist at Lingows | 4.5 | As an admin managing 18 to 25 clients with NinjaOne, I find it user-friendly and appreciate the ability to schedule scripts. However, the reports need improvement for clarity, and some built-in scripting can be unreliable. Other solutions like Barracuda were too technical for me. |
