Bitdefender GravityZone EDR Reviews

Name: Bitdefender GravityZone EDR
Brand: Bitdefender
Rating: 4 (23 reviews)

4.1 out of 5

23 reviews

820 followers

What is Bitdefender GravityZone EDR?UNIXBusinessApplication
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Bitdefender GravityZone Ultra is an endpoint security solution that offers protection against even the most elusive cyber threats. The solution provides a full range of security capabilities, including threat detection, pre- and post- compromise visibility, alert triage, automatic response, advanced search, investigation, and more. It is designed with a single agent/single consoler architecture, is cloud-native, and also supports on-premises deployments.

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Buyer's Guide

Bitdefender GravityZone EDR

September 2023

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Featured reviews

Chris Bender

Information Technology Infrastructure Manager (Region 2 IT Manager) at NNR Global Logistics USA Inc.

May 10, 2023

Bitdefender GravityZone Ultra does have a ransomware remediation, and that's probably one of the areas where they don't highlight using it, especially in comparison to BullWall. Their ransomware remediation doesn't respond as fast as BullWall does. It's a little more delayed. Ransomware control needs to be improved. It's just a feature that needs to be updated and expanded upon. A functionality that I would like to see in the solution is user tracking since you already got all the reporting in there, tell me what sites were blocked, and they should tell me what sites were visited and how often they visit those sites. That would make it a great reporting tool. So, instead of going out and having everything go through a proxy server to track it, it's better just to do it for the EDR software since you're already tracking for blocking sites. It should be able to just give me everything.

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Fabrizio Fioravanti

Engineer at a educational organization with 5,001-10,000 employees

Jul 25, 2022

The initial setup was easy. We had some support services directly from BitDefender for starting up and roadmap activation. Aside from that, we completed deployment ourselves. The start-up of the services was very fast, and we did it in a couple of days with a couple of engineers. However, the deployment was an issue since we could not deploy by network or use the instrument provided by BitDefender as we didn't have all the machines integrated into the active directory. Therefore we were compelled to go PC by PC to install. It was not the fault of BitDefender but ours. We have no infrastructure for managing the automatic deployment, which is time-consuming.

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SimonClark

Cyber Security Advisor - Director at Fort Net UK

May 19, 2022

If we're simply looking at endpoint monitoring, I think the problem is that your basic antivirus, your standard anti-virus, is woefully inadequate. If you think about small to medium-sized enterprises, my concern is that if they ask for guidance, they'll be told to turn on antivirus. They'd presumably get McAfee or Norton or something similar as an antivirus program. Then they'll probably be told to turn on their Microsoft Defender firewall and not do much else. That is a very dangerous position to be in, because, as we all know, phishing attacks are becoming increasingly sophisticated. They get past people's perimeter defenses, and the staff is deceived into clicking on them, putting them in danger. There are numerous techniques to consider. Small businesses can get a complete security package from me. It has six layers of security, including Bitdefender's antivirus and encryption, as well as interaction with a security operations center. There are more levels to it, but those three are critical since most antivirus programs, even those from businesses like Sophos and McAfee, and less so from Symantec, appear to have changed who they want to market to at the present. All of those firms are dreadfully short, whereas Bitdefender if you look at the marketing and blogs and technical stuff that Bitdefender releases on a daily basis, is far superior. Bitdefender is producing extremely high-quality threat intelligence. And if you look at Gartner's right-hand side of the Quadrant, Bitdefender is currently rated as their best endpoint security product, according to Gartner. The one thing I'd say about their complete MDR product is that it's too expensive, which is why I prefer to use an alternative SOC and integrate Bitdefender to a different SOC on their own. More integrations are always beneficial.

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Pricing

The pricing for Bitdefender GravityZone EDR is competitive and average in the market. The pricing is considered affordable and worth the cost.

There are different versions of the solution with different functionality and modules.

The licensing is usually for a three-year period and there are options for annual or monthly subscriptions.

ROI

Some users have experienced a positive return on investment with Bitdefender GravityZone EDR. They mention benefits such as not needing to reimage computers due to virus-related issues, the ability to maintain the solution with just one technical staff, and the solution protecting everyday activities.

Primary Use Case

Bitdefender GravityZone EDR is primarily used for cybersecurity and to protect data in various environments. It is used to identify the source of threats during malware attacks.

The solution is commonly used for antivirus protection, firewall maintenance, content control, and server farm security. It is employed to eliminate viruses, block USB ports, enable anti-phishing policies, and monitor patches and applications.

The product is also utilized for endpoint protection and server security. It suits different business models and provides endpoint and network security.

Bitdefender offers a variety of tools for management, including EDR, NTSA, and Patch Management encryption modules.

Valuable Features

The valuable features of Bitdefender GravityZone EDR include:

- ETX and ETM endpoint protection

- Ability to investigate security incidents and trace the sequence of events

- Reporting function for blocking and unblocking sites, with detailed information on what was blocked and how to fix it

- Antivirus features with good reviews and straightforward implementation

- Centralized management dashboard with detailed control over settings and configurations

- Anti-phishing feature for immediate notification of potential phishing links

- Analysis of endpoint security problems and sandbox for verifying files

- Compatibility with machines and stability of the solution

- Comprehensive protection with anti-malware and firewall policies

- Control over monitoring websites and blocked devices from one place

- Scalability, stability, and flexibility

- Thorough detection and ease of use

Room for Improvement

Improvements that can be made to Bitdefender GravityZone EDR include:

- Enhanced auto-detection of viruses and threats to stay ahead of competitors.

- Provision of technical support in Hebrew for better communication.

- Improved ransomware remediation and faster response time compared to BullWall.

- User tracking feature to provide comprehensive reporting on blocked and visited sites.

- Enhancement of patch management and business model encryption capabilities.

- Addition of more firewall policies and features to the product.

- Development of a more advanced and user-friendly dashboard.

- Better presentation and display of problems in Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR).

- Direct integration with anti-directory for easier installation and management of agents.

- Improved interface with better task understandability and error identification.

- Resolving deployment issues and ensuring faster and more responsive technical support.

- Increased capability to scan cloud services and easier antivirus functionality, including email scanning.

- Comprehensive security package with multiple layers of security, antivirus, encryption, and interaction with a security operations center.

- Better performance and pricing.

- Enhancement of firewall security and URL filtering features.

- Simplified installation process, especially for new updates and agent installation.

- Integration of an encryption model within the solution.

- Improved deployment process for Windows machines, reducing package download time.

- Inclusion of data protection and application blacklisting features in the package.

- Integration of a firewall within the solution and inclusion of mobile devices in the cloud setup.

Initial Setup

The initial setup for Bitdefender GravityZone EDR is reported to be straightforward and simple by users. Some mentioned that it only takes a few minutes or up to 15 minutes to complete the deployment process.

The ease of setup depends on the user's knowledge and available resources. Some mentioned using PDQ or NinjaRMM for quick deployment, while others handled manual installations. The overall consensus is that the setup is not overly complex and can be completed within a day or a couple of days, depending on the configuration and infrastructure.

Scalability

Bitdefender GravityZone EDR is highly scalable and suitable for small, medium, and enterprise businesses. It can accommodate environments with anywhere from a few hundred to several thousand users. The scalability is further enhanced by the ability to set different policies based on organizational units within a domain.

Users have reported successful expansion of the solution to meet their increasing usage needs, with plans to further increase usage in the future.

Customer Service and Support

Users find the customer service and support of Bitdefender GravityZone EDR to be good. However, some customers would like support to be provided in Hebrew for better communication.

The support process involves submitting a ticket and receiving a response within a couple of hours, however, there is no direct interaction with a live person. In cases where issues are more complicated, resolving problems through email exchanges can be time-consuming, and customers suggest that a phone call option would be faster.

There have been instances where customers had to wait a long time for replies to emails.

Stability

Bitdefender GravityZone EDR is highly praised for its stability. Users have reported minimal to no issues with stability, with some mentioning occasional small issues that did not significantly impact performance. The solution is described as reliable, with no bugs, glitches, or instances of crashing or freezing.