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Nexthink Reviews

Vendor: Nexthink
4.3 out of 5
Badge Ranked 1
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What is Nexthink?

Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

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Nexthink is the #1 ranked solution in top Digital Experience Monitoring (DEM) solutions. PeerSpot users give Nexthink an average rating of 8.6 out of 10. Nexthink is most commonly compared to ThousandEyes: Nexthink vs ThousandEyes. Nexthink is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.
Buyer's Guide
Nexthink
December 2025
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Helped 879,259 peers since 2012

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Nexthink mindshare

As of December 2025, the mindshare of Nexthink in the Digital Experience Monitoring (DEM) category stands at 20.6%, down from 29.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Market Share Distribution
ProductMarket Share (%)
Nexthink20.6%
ThousandEyes12.8%
SysTrack11.6%
Other54.99999999999999%
Digital Experience Monitoring (DEM)

PeerResearch reports based on Nexthink reviews

TypeTitleDate
CategoryDigital Experience Monitoring (DEM)Dec 29, 2025Download
ProductReviews, tips, and advice from real usersDec 29, 2025Download
ComparisonNexthink vs Splunk Observability CloudDec 29, 2025Download
ComparisonNexthink vs SysTrackDec 29, 2025Download
ComparisonNexthink vs ControlUpDec 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
ThousandEyes4.112.8%100%19 interviewsAdd to research
Splunk Observability Cloud4.14.0%95%73 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Nexthink's most appreciated features include its real-time analytics, proactive issue identification, and automation capabilities. Visual dashboards offer rapid insights for problem-solving, while Engage and Act enable self-healing actions. Users value the seamless integration with other software, enabling comprehensive IT analytics and enhancing security. The system monitors device performance, network conditions, and application efficiency. Additionally, remote actions and API usage significantly reduce manual processes, improving resolution times and enriching user experiences.
  • "The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition."
  • "Real-time analytics is effective as it involves real-time monitoring for proactive issue identification."
  • "Overall, I would recommend Nexthink as a first priority and rate it ten out of ten."

Room for Improvement

Nexthink requires improvements such as broader IoT and non-Windows support, enhanced training and documentation, better automation with minimal coding, and improved cloud integration. Users seek more features for patch deployments, security, and application monitoring. They request additional ITSM tool integration, streamlined querying, and performance stability. Enhanced reporting, user interface, and sentiment monitoring are needed, along with better alerting, Active Directory support, endpoint detection, and security features. Enhancements in release management, deployment options, and pricing are also desired.
  • "There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool."
  • "There could be improvements in monitoring user sentiments."
  • "The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it."

ROI

Users of Nexthink experience notable cost avoidance by identifying and resolving issues, automating reporting, and reducing resource requirements. It enhances user experience scores and saves money by eliminating the need for additional tools. Nexthink effectively handles extensive infrastructure, providing a brisk support response and reducing maintenance costs, while improving device lifespan and system performance. Through ongoing proactive monitoring, the tool demonstrates a positive return over time, especially in large organizations.

Pricing

Nexthink pricing offers competitive value, particularly for medium to large organizations. Users note its effectiveness justifies the cost despite being 10% more expensive than alternatives like SysTrack. The pay-as-you-use model, fixed monthly pricing, and per-device licensing are highlighted as straightforward. Costs can vary from $10 to $30, with additional customization fees for modules. Nexthink averages €1.50 per user monthly, with intro prices increasing at renewal. Some complexity exists in setup, impacting initial costs.
  • "I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."
  • "There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
  • "I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

Popular Use Cases

Nexthink users primarily focus on enhancing IT service management, reducing ticket volume, and improving digital experiences. Deploying Nexthink allows for proactive monitoring of end-user devices, enabling security and compliance management, performance analysis, and early detection of issues. Companies use it extensively for endpoint management, AI-powered problem detection, and real-time data collection, which supports efficient migration projects, infrastructure monitoring, and performance assessment across vast networks of devices globally.

Service and Support

Nexthink customer service is highly praised for their timely, knowledgeable support and best-in-class assistance, often rated ten out of ten. Many find them responsive, polite, and thorough, ensuring ongoing follow-ups. Some users report slow response times and knowledge gaps in first-level support, leading to a need for improvement in handling initial inquiries. Many appreciate the availability of 24-7 support but note delays in responses when opening new cases and during planned upgrades.

Deployment

Many users found Nexthink's initial setup straightforward and easy, especially for cloud environments. Some experienced complexity due to infrastructure issues or large-scale deployments. Timeframes varied from a few hours to a few weeks, depending on organizational needs and technical skills. Cloud deployment was quicker than on-premises, often requiring minimal maintenance once set up. Users praised its repeatable installation process and ease of use, though some required vendor support for complex configurations.

Scalability

Nexthink demonstrates significant scalability, particularly in cloud environments where management is seamless. While some find scaling easier, others note the need to liaise with the vendor for detailed information. Various organizations utilize Nexthink at large capacities, supported by dedicated teams. Although designed for broad deployment, the number of direct users often remains limited. The scalability rating varies but frequently scores high, underscoring suitability for extensive businesses and diverse use cases.

Stability

Nexthink is widely considered stable, with minimal issues reported. While they appreciate ongoing updates, users suggest reducing update frequency for enhanced stability. Some mention performance improvements with upgraded hardware and networks. Occasional bugs are promptly fixed by Nexthink. Users consistently report Nexthink as reliable in various environments and rate its stability highly, often nine or ten out of ten. It's noted for regular updates and feature enhancements, being described as best-in-class.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Nexthink Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise19
By reviewers
By visitors reading reviews
Company SizeCount
Small Business153
Midsize Enterprise101
Large Enterprise767
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
15%
Healthcare Company
12%
Manufacturing Company
12%
Computer Software Company
10%
Insurance Company
7%
Retailer
4%
Government
4%
Energy/Utilities Company
4%
University
3%
Consumer Goods Company
3%
Outsourcing Company
3%
Legal Firm
2%
Educational Organization
2%
Comms Service Provider
2%
Media Company
2%
Transportation Company
2%
Construction Company
2%
Real Estate/Law Firm
1%
Performing Arts
1%
Wholesaler/Distributor
1%
Non Profit
1%
Pharma/Biotech Company
1%
Logistics Company
1%
Recruiting/Hr Firm
1%
Marketing Services Firm
1%

Compare Nexthink with alternative products

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Learn more about Nexthink

Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

About the Nexthink Experience

Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

  • Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.
  • Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.
  • Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.
  • Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.
  • Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

Reviews from Real Users

Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

A tech specialist at a tech services company writes, "The initial setup is very simple."

A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

Nexthink customers

https://www.nexthink.com/custo...

Related questions

  • 11
What are the best digital experience monitoring tools?
  • 8
When evaluating Digital Experience Monitoring, what aspect do you think is the most important to look for?
  • 12
Why is digital experience monitoring important?
  • 27
Why is DEM - Digital Experience Monitoring important for companies?

Product Categories

Product Categories
Digital Experience Monitoring (DEM)

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Nexthink Reviews Summary
Author infoRatingReview Summary
Senior SME at Microland Limited5.0I primarily use Nexthink for IT service management to reduce ticket time, valuing its real-time data delivery and smooth UI. However, the user interface needs improvement as it complicates navigation. I've also used SysTrack and other similar solutions.
Sr. Architect at LTI - Larsen & Toubro Infotech5.0I primarily use Nexthink for monitoring end-user devices, focusing on virtual desktops. Its standout features include proactive issue identification and real-time analytics. However, the tool could improve by adding user sentiment monitoring to capture users' emotional experiences.
Pre-Sales specialist Workplace | Digit'all User at Econocom4.5I find Nexthink valuable for compliance and experience scoring, particularly the experience centre and benchmarking features. It aids in decision-making for device management and efficiency. While focusing on security now, it provides comprehensive insights and develops AI capabilities.
Security Administrator at Dev Information Tech Pvt Ltd4.5I use Nexthink to monitor application crashes and device performance for over 100,000 devices. While useful for monitoring and automation, it lacks deployment capabilities and dashboards, areas where improvements could enhance its functionality. We previously used BigFix.
Senior Specialist – EUC Tools at HCL Technologies5.0No summary available
Program Manager at a computer software company with 10,001+ employees4.0No summary available
Managing Director at Technology Pro Egypt4.5Nexthink's pricing and performance need improvement, and it lacks patch management features. Despite these drawbacks, I have seen a return on investment. The review did not mention any use case, deployment, or consideration of alternative solutions.
IT Administrator at a tech vendor with 10,001+ employees5.0We utilize Nexthink to analyze systems, identify issues, and provide proactive support. Its cloud capabilities, particularly dashboards and metrics, are valuable. However, streamlining NQL and SQL query functionality would enhance usability as modifying queries can be complex.