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New Relic pros and cons

Vendor: New Relic

4.2 out of 5

175 reviews
94% willing to recommend

Pros & Cons summary

New Relic provides deep insights and comprehensive monitoring solutions for various environments, enhancing alert management through integrations with tools like PagerDuty. While real-time data improves performance and efficiency, data retention limitations hinder historical comparisons. It's scalable and easy to implement, but integration with platforms like AWS requires improvement. Pricing concerns limit accessibility for startups, and alert customization, along with documentation clarity, needs enhancement to aid user experience.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

New Relic APM provides deep insights to identify and address bottlenecks in application performance.

New Relic offers a comprehensive monitoring solution including application, server, and cloud monitoring capabilities.

The integration with tools such as PagerDuty and Slack optimizes alert management and response efficiency.

New Relic enhances organizational insights by providing real-time data for performance improvements, error reductions, and operational efficiency.

The scalability and ease of implementation make New Relic an ideal choice for diverse organizational needs.

CONS

Data retention is limited, hindering the ability to compare historical data effectively.

Integration with third-party platforms like AWS, Azure, and Kubernetes needs improvement for better functionality.

There is a significant concern regarding pricing, making it less accessible for startups and growing companies.

Alerting features need enhancement, including the ability to customize alerts and incorporate advanced analytics.

The documentation is often unclear, making setup and usage challenging, especially for new users or those unfamiliar with technical configurations.

New Relic Pros review quotes

System engineer at a retailer with 10,001+ employees

Dec 11, 2025

Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part.

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senior software at Norton Lifelock

Dec 22, 2025

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

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Cloud Engineer at TO THE NEW Digital

Jan 16, 2026

New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads.

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OB

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

Jan 23, 2026

New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems.

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reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

Mar 2, 2026

Using New Relic, we can showcase business KPIs data and compare it with trends from the last month or year, easily check whether our business performance is declining, stable, or improving, as well as the revenue generated from our website, and analyze this data efficiently if we are sending it to their platform.

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HR

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Sep 17, 2025

The best features in New Relic include its numerous API integrations and a good source of support.

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PB

DevOps engineer at a tech company with 5,001-10,000 employees

Feb 3, 2026

New Relic has positively impacted my organization by helping with our observability goals.

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Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

May 12, 2026

In my experience, New Relic is one of the best APM tools.

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reviewer2759313

DevOps engineer at a comms service provider with 10,001+ employees

Sep 23, 2025

New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening.

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AS

Application Support Engineer at a marketing services firm with 10,001+ employees

Jan 28, 2026

New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action.

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New Relic Cons review quotes

System engineer at a retailer with 10,001+ employees

Dec 11, 2025

For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long.

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senior software at Norton Lifelock

Dec 22, 2025

While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior.

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Cloud Engineer at TO THE NEW Digital

Jan 16, 2026

Sometimes it works really slow, but I think it depends on the organization-to-organization usage.

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Free Report: New Relic Reviews and More

Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

899,258 professionals have used our research since 2012.

OB

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

Jan 23, 2026

However, there could be problems or hiccups with the integration with Java-based services and microservices.

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reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

Mar 2, 2026

I have noticed discrepancies between New Relic's documentation and Terraform resources.

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HR

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Sep 17, 2025

New Relic can be improved by incorporating an automated incident analysis solution.

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PB

DevOps engineer at a tech company with 5,001-10,000 employees

Feb 3, 2026

New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic.

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Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

May 12, 2026

Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic.

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reviewer2759313

DevOps engineer at a comms service provider with 10,001+ employees

Sep 23, 2025

New Relic can get pricey for larger organizations.

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AS

Application Support Engineer at a marketing services firm with 10,001+ employees

Jan 28, 2026

New Relic can be improved, particularly by enhancing the UI, which is currently a bit off.

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Show 10 more reviews (out of 152)

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