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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

New Relic provides valuable application performance monitoring to identify root causes for performance bottlenecks efficiently.
New Relic APM offers end-to-end monitoring, ensuring comprehensive insights into application health and performance.
New Relic enhances operational efficiency with real-time monitoring and actionable data, improving uptime and reducing downtime.
New Relic allows for high scalability and reliability, assisting companies from startups to enterprises in managing workloads effectively.
New Relic offers excellent customer service and technical support, ensuring optimal use and satisfaction among users.

CONS

New Relic's pricing is considered very high, especially for growing startups and larger organizations.
There are issues with data retention, particularly the limited historical data period, which hinders long-term scalability and planning.
Support for mobile application monitoring is seen as expensive and difficult to set up, deterring customers from using it effectively.
Integration and configuration improvements are needed, especially with third-party plugins and environments like AWS and Kubernetes.
Alerting and dashboard customization options are considered limited, affecting the ability to tailor system alerts and performance monitoring.
 

New Relic Pros review quotes

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Dec 11, 2025
Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part.
ArjunSharma - PeerSpot reviewer
senior software at Norton Lifelock
Dec 22, 2025
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
TusharGoel - PeerSpot reviewer
Cloud Engineer at TO THE NEW Digital
Jan 16, 2026
New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads.
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
903,996 professionals have used our research since 2012.
OB
Contingent Worker at a retailer with 10,001+ employees
Jan 23, 2026
New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems.
reviewer2805771 - PeerSpot reviewer
Senior Observability Engineer I at a computer software company with 51-200 employees
Mar 2, 2026
Using New Relic, we can showcase business KPIs data and compare it with trends from the last month or year, easily check whether our business performance is declining, stable, or improving, as well as the revenue generated from our website, and analyze this data efficiently if we are sending it to their platform.
HR
Platform Software Engineer 4 at Nexthink
Sep 17, 2025
The best features in New Relic include its numerous API integrations and a good source of support.
PB
DevOps engineer at a tech company with 5,001-10,000 employees
Feb 3, 2026
New Relic has positively impacted my organization by helping with our observability goals.
HemantKumar7 - PeerSpot reviewer
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
May 12, 2026
In my experience, New Relic is one of the best APM tools.
reviewer2759313 - PeerSpot reviewer
DevOps engineer at a comms service provider with 10,001+ employees
Sep 23, 2025
New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening.
AS
Application Support Engineer at a marketing services firm with 10,001+ employees
Jan 28, 2026
New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action.
 

New Relic Cons review quotes

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Dec 11, 2025
For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long.
ArjunSharma - PeerSpot reviewer
senior software at Norton Lifelock
Dec 22, 2025
While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior.
TusharGoel - PeerSpot reviewer
Cloud Engineer at TO THE NEW Digital
Jan 16, 2026
Sometimes it works really slow, but I think it depends on the organization-to-organization usage.
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
903,996 professionals have used our research since 2012.
OB
Contingent Worker at a retailer with 10,001+ employees
Jan 23, 2026
However, there could be problems or hiccups with the integration with Java-based services and microservices.
reviewer2805771 - PeerSpot reviewer
Senior Observability Engineer I at a computer software company with 51-200 employees
Mar 2, 2026
I have noticed discrepancies between New Relic's documentation and Terraform resources.
HR
Platform Software Engineer 4 at Nexthink
Sep 17, 2025
New Relic can be improved by incorporating an automated incident analysis solution.
PB
DevOps engineer at a tech company with 5,001-10,000 employees
Feb 3, 2026
New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic.
HemantKumar7 - PeerSpot reviewer
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
May 12, 2026
Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic.
reviewer2759313 - PeerSpot reviewer
DevOps engineer at a comms service provider with 10,001+ employees
Sep 23, 2025
New Relic can get pricey for larger organizations.
AS
Application Support Engineer at a marketing services firm with 10,001+ employees
Jan 28, 2026
New Relic can be improved, particularly by enhancing the UI, which is currently a bit off.