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Microsoft Defender for Business vs Microsoft Entra Verified ID comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
Microsoft Defender for Business improves security, enhances productivity, and reduces costs but may have delays in financial returns.
Sentiment score
5.5
Microsoft Entra Verified ID boosts efficiency with reusable credentials, reducing manual verifications and enhancing security, though exact savings are unclear.
Using Microsoft Defender for Business results in cost reductions as it consolidates various features under one product, saving around 20% to 30% of the budget.
Consultant at Dell Technologies
The value I see in Microsoft Defender for Business is in its ability to track and respond to application usage and security threats through its CASB and automation features, which are cost-beneficial.
We saw a positive ROI with Microsoft Entra Verified ID, mainly through reduced manual identity verification effort and faster onboarding workflows.
IT Infrastructure & Cloud Manager at Softcell Technologies Limited
 

Customer Service

Sentiment score
5.2
Microsoft Defender for Business support is efficient but inconsistent, with variable responsiveness and differing opinions on staff knowledge and resolution times.
Sentiment score
8.1
Microsoft Entra Verified ID's customer service is efficient but suffers from inconsistency, with Premier Support offering faster responses.
It is rated ten out of ten for its quality and assistance.
Solution Consultant at BIM Group of Companies
The onboarding support is exceptional, ensuring seamless integration and implementation.
Chief Cybersecurity Architect at cytek-security
Faster support is needed for endpoint security solutions.
I have logged a few tickets and they were very supportive, coming online to fix whatever issue there was.
IT Director at Interwood Mobel Pvt Ltd
On a scale from one to ten, I would rate customer service and technical support for Microsoft Entra Verified ID a ten because I've never had any issue with technical support or had anyone come back to me with a bad experience.
IT Associate & Customer Support Analyst at a energy/utilities company with 1,001-5,000 employees
Understanding how the product works and how the deployment is in our best interest ensures we do that right.
Senior System Engineer at Prescriptive Data Solutions
 

Scalability Issues

Sentiment score
7.6
Microsoft Defender for Business offers scalable, cloud-driven security for diverse organizations, adaptable to various configurations and endpoint quantities.
Sentiment score
7.3
Microsoft Entra Verified ID excels in scalability, aiding nonprofits with turnover through its cloud-native, decentralized architecture and flexible licensing.
The cloud-based nature of the solution ensures high scalability.
Solution Consultant at BIM Group of Companies
The scalability of Microsoft Defender for Business is rated as ten, indicating it is very scalable.
Consultant at Dell Technologies
In terms of scalability, I would rate Microsoft Defender for Business a ten.
Public Cloud Engineer at Prudential
Microsoft Entra Verified ID scales well for enterprise identity verification use cases because it is cloud-native and does not require heavy infrastructure management.
IT Infrastructure & Cloud Manager at Softcell Technologies Limited
Microsoft Entra Verified ID scales pretty well with the growing needs of our organization.
IT Associate & Customer Support Analyst at a energy/utilities company with 1,001-5,000 employees
Microsoft Entra Verified ID has the potential to scale as far and wide as we probably need it to.
Senior System Engineer at Prescriptive Data Solutions
 

Stability Issues

Sentiment score
7.2
Microsoft Defender for Business is highly rated for stability, despite minor errors and complexity issues not significantly impacting confidence.
Sentiment score
8.9
Microsoft Entra Verified ID is highly regarded for stability, with minimal issues reported and a reliability score of nine out of ten.
No customer complaints about its functionality or reliability.
Solution Consultant at BIM Group of Companies
Although it generally works, there are occasional issues and errors that sometimes require a complete system format to rectify.
I would rate the stability of Microsoft Defender for Business with a three out of ten, where one is very bad.
Public Cloud Engineer at Prudential
The stability and reliability of Microsoft Entra Verified ID is very stable, as we haven't had any issues so far.
IT Associate & Customer Support Analyst at a energy/utilities company with 1,001-5,000 employees
I have not experienced any downtime, crashes, or performance issues with Microsoft Entra Verified ID.
Senior System Engineer at Prescriptive Data Solutions
Microsoft Entra Verified ID has been stable overall for production use, especially within Microsoft-integrated environments.
IT Infrastructure & Cloud Manager at Softcell Technologies Limited
 

Room For Improvement

Microsoft Defender for Business needs improved reporting, threat protection, support, and integration, with attention to pricing and update communication.
Microsoft Entra Verified ID needs improvements in integration, usability, ecosystem adoption, operational tools, biometric features, AI, and pricing.
Microsoft should provide batch management solutions with the application, integrating pass management with roles.
Solution Consultant at BIM Group of Companies
Features related to Advanced Persistent Threat detection vectors and cyber kill chain integrations are not available out-of-the-box.
CISO at a financial services firm with 11-50 employees
There can be improvements in the user interface to make it more intuitive.
Information Technology Security Consultant at Navaio IT Security
There seems to be some difficulty with hybrid implementations, especially in a country like Pakistan where most are transitioning to cloud but not fully migrating, instead opting for hybrid solutions.
IT Director at Interwood Mobel Pvt Ltd
One priority we would like Microsoft to address in Microsoft Entra Verified ID is simpler onboarding and lifecycle management for external identities at scale.
IT Infrastructure & Cloud Manager at Softcell Technologies Limited
AI could be an area for continuous improvement or even pricing.
IT Manager at Calgary United Way
 

Setup Cost

Microsoft Defender for Business offers integrated security in Office 365, with competitive pricing but some note higher costs than competitors.
Microsoft Entra Verified ID is costly but valuable for enterprise users with careful license planning and consumption-based pricing.
Single-year pricing remains good.
Solution Consultant at BIM Group of Companies
The pricing is quite affordable at the enterprise level with no extra expenses noted.
Consultant at Dell Technologies
Although the cost can be slightly higher, it expedites deployment, which is beneficial, especially for startups.
CISO at a financial services firm with 11-50 employees
My experience with pricing, setup cost, or licensing was fine; it was an expected process.
Senior System Engineer at Prescriptive Data Solutions
 

Valuable Features

Microsoft Defender for Business provides robust, scalable security with seamless Azure integration and effective threat management at a cost-effective price.
Microsoft Entra Verified ID offers secure, efficient identity management with privacy protection and seamless integration into existing Microsoft services.
The threat detection capabilities are robust, with a dedicated research team and a continuously updated threat feed.
Information Technology Security Consultant at Navaio IT Security
Its vulnerability management is regarded as one of the best in the industry.
Solution Consultant at BIM Group of Companies
The most effective features of Microsoft Defender for Business include its threat detection and response capabilities in managing vulnerabilities and ransomware attacks.
Consultant at Dell Technologies
The importance of having the Microsoft Entra Verified ID being cloud-based is because we don't need to maintain the server.
IT Manager at Calgary United Way
Microsoft Entra Verified ID has helped reduce fraud or impersonation attacks.
IT Associate & Customer Support Analyst at a energy/utilities company with 1,001-5,000 employees
Microsoft Entra Verified ID has helped reduce fraud or impersonation attacks because if you are using a government-sanctioned ID, what is more secure than that?
Senior System Engineer at Prescriptive Data Solutions
 

Categories and Ranking

Microsoft Defender for Busi...
Ranking in Microsoft Security Suite
15th
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
Endpoint Protection Platform (EPP) (14th)
Microsoft Entra Verified ID
Ranking in Microsoft Security Suite
21st
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
9
Ranking in other categories
Customer Identity and Access Management (CIAM) (8th)
 

Mindshare comparison

As of May 2026, in the Microsoft Security Suite category, the mindshare of Microsoft Defender for Business is 3.1%, up from 2.9% compared to the previous year. The mindshare of Microsoft Entra Verified ID is 1.7%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Microsoft Security Suite Mindshare Distribution
ProductMindshare (%)
Microsoft Defender for Business3.1%
Microsoft Entra Verified ID1.7%
Other95.2%
Microsoft Security Suite
 

Featured Reviews

Takayuki-Umehara - PeerSpot reviewer
Public Cloud Engineer at Prudential
Product deployment protects assets but needs improvement in system support
I am doing maintenance for Microsoft Defender for Business, and I'm currently working with it. We don't need to use the latest version of Microsoft Defender for Business. We still use the latest virus definition file that Microsoft Defender for Business has automatically updated. We implement a basic update mechanism. Our compliance division manages how many servers and PCs we have and whether those servers have antivirus solutions. I am not certain about how Microsoft Defender for Business helps with AI-driven security strategies. I just use it normally and don't know if it uses AI technology. I rate Microsoft Defender for Business a six out of ten.
Shivam Dhang - PeerSpot reviewer
IT Infrastructure & Cloud Manager at Softcell Technologies Limited
Digital credentials have streamlined identity verification and now support faster passwordless onboarding
The best features of Microsoft Entra Verified ID for us are decentralized identity verification, reusable verifiable credentials, and passwordless trust validation. We specifically appreciate the standard-based credential issuance and verification flow because it reduces manual identity checks and improves trust for external users, vendors, and contractors. For our team, the biggest impact came from reusable verifiable credentials in Microsoft Entra Verified ID. Once identity proofing is completed, the same trusted credential can be reused across multiple onboarding and access workflows, which has reduced repetitive verification effort and improved user onboarding speed significantly. Microsoft Entra Verified ID has improved our identity verification process by reducing manual validation steps for employees, contractors, and external partners. It has also strengthened our trust during onboarding and access requests while helping us move toward passwordless and decentralized identity workflows.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
10%
Financial Services Firm
7%
Government
6%
Computer Software Company
15%
Financial Services Firm
10%
Construction Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Defender for Business?
Our thoughts on the pricing for Microsoft Defender for Business are that we wish it could be better. If the pricing was a little better, we would definitely increase what we currently have.
What needs improvement with Microsoft Defender for Business?
I see room for improvement in Microsoft Defender for Business, particularly regarding the consolidation of all security solutions in one place and the integration of AI and data security into the s...
What needs improvement with Microsoft Entra Verified ID?
It is hard for me to say how Microsoft Entra Verified ID can be improved. I really do not know the extent of how that can benefit everything. I am trying to learn that here at the Ignite conference.
What is your primary use case for Microsoft Entra Verified ID?
My main use cases for Microsoft Entra Verified ID are verifying the end user saying who they are and being able to back that up with government-issued proof.
What advice do you have for others considering Microsoft Entra Verified ID?
My organization has not implemented the Face Check feature yet; we are using YubiKeys. My organization's trust in digital interactions really has not changed since implementing Microsoft Entra Veri...
 

Overview

Find out what your peers are saying about Microsoft Defender for Business vs. Microsoft Entra Verified ID and other solutions. Updated: April 2026.
894,668 professionals have used our research since 2012.