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Microsoft DPM OverviewUNIXBusinessApplication

Microsoft DPM is #25 ranked solution in best Backup and Recovery Software. PeerSpot users give Microsoft DPM an average rating of 6 out of 10. Microsoft DPM is most commonly compared to Veeam Backup & Replication: Microsoft DPM vs Veeam Backup & Replication. The top industry researching this solution are professionals from a computer software company, accounting for 25% of all views.
What is Microsoft DPM?
Data Protection Manager (DPM) is an enterprise backup system. Using DPM you can backup (copy) data from a source location to a target secondary location. If original data is unavailable because of planned or unexpected issues, you can restore data from the secondary location. Using DPM you can back up application data from Microsoft servers and workloads, and file data from servers and client computers. You can create full backups, incremental backups, differential backups, and bare-metal backups to completely restore a system.

Microsoft DPM was previously known as DPM, Data Protection Manager, MS DPM.

Microsoft DPM Buyer's Guide

Download the Microsoft DPM Buyer's Guide including reviews and more. Updated: January 2022

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Medical Park, Centropol Energy, a.s., NCFE, D & H Distributing, Metalor, Colosseum, a.s., Sanitas S.A., Icebreaker
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Microsoft DPM Reviews

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DBA, Developer at a government with 201-500 employees
Real User
Top 10
Good recovery functionality, however lacks an online community and is not a turn-key solution
Pros and Cons
  • "The solution backs up Microsoft workloads as well as anything on the market."
  • "There is a very poor online user community in terms of people blogging about their experiences with DPM."

What is our primary use case?

We're a local government entity and also a very Microsoft-centric shop. We use it for backing up the following workload types (All servers running Windows Server 20xx): 
- Physical Windows Servers
- Hyper-V Servers (at the host level)
- Hyper-V Servers ( at the guest level)
- Sharepoint
- Exchange 
- Network File Shares, implemented as CAFS (Continuously Available File Shares)

How has it helped my organization?

DPM has improved our RPO over the previous solution, which was dated and had been in place for years.

What is most valuable?

The solution really does great recovery. When the typical use case of someone says, "Oh gosh, I've accidentally deleted my file", we have that item-level recovery. It's saved us on many occasions. However, I do believe any backup solution would give a user that kind of performance.

The solution came with System Center so we didn't have to pay for it that way. If you're already a System Center customer, I believe it's a free product, or, at least, it comes with that bundle. That benefit there is you're already in the system set or ecosystem.

In that sense, the price is good since we're on System Center. 

The solution backs up Microsoft workloads just fine, when synchronization doesn't fail.

What needs improvement?

There is a very poor online user community in terms of people blogging about their experiences with DPM. 

I'm on Google all the time, resolving issues. All I ever find is the official Microsoft documentation. While that can be helpful, and that is in many cases, authoritative, it's not the same as having an independent user community who's writing about it. I have to wonder about the product when I don't see a vital external user community in existence.

Every day I have to log in and look at agent alerts and failures that I have to resolve. There are so many different types of agent failures that I have to diagnose pretty much every day due to the fact that the replicas are out of sync with the current state of a file or the VM or something. I'm constantly involved in a lot of hands-on maintenance. They need to change that and potentially make some sort of automated solution to this problem so the workload isn't so heavy for those maintaining the solution.

It's not a set it and forget it kind of solution. Not that anything is. However, it's a lot of labor involved in just keeping the replicas in sync.

One of the things I think would like to be able to use is their cloud storage at the block level so that it's cheaper for a government entity. We want to have replicas in the cloud, however, it's very expensive. They're using the most expensive tier of Azure storage. We would rather just be able to specify that our cloud backups go to Blob based storage for budgetary purposes. I don't believe that's available, but then again, I can't really find that out online due to a lack of a user community.

I would like to maybe have Office 365 backups. I know other vendors offer that however, I don't believe that's available within this solution.

For how long have I used the solution?

I've been using the solution for about three years now.

What do I think about the stability of the solution?

The stability is average at best. I'm daily resolving anywhere from 20-80 synchronization failure, which occur for a variety of reasons.

The stability of the underlying system is questionable. There are many layers including the VSF service and the Windows server backup. There are agents. Then there's the DPM service as well. There are enough layers that having small problems from time to time means just constantly resolving replication issues. Stability, in terms of how well it keeps replicas in sync, is average.

What do I think about the scalability of the solution?

I have not actually scaled this solution "out".  One server is backing up a population of 80 servers, most of them virtual, as well as Continuously Available File shares.

A secondary server is backing up our primary server, but that's secondary protection, not scaling per se.

I can say that you need to keep your total number of Data Sources to under 300 per server.  I did find this out only through a paid session with Microsoft Support.  This is a scalability metric, which would indicate you need to scale out.

I fixed the problem by reducing my data sources.  I did so by changing SQL Server protection to SQL backup jobs instead of using DPM Sql Server application protection.  SQL Server protection can explode your data source count, if you have a lot of databases to protect.

How are customer service and technical support?

Technical support is lacking. You can't call Microsoft and enter a help ticket and have someone call you back. You also can't find a user community online.

Both of those avenues are things that almost anyone does with a new product of any complexity. Users are going to want vendor support or a user community supporting and I haven't found either to be available.

Which solution did I use previously and why did I switch?

We used an older version of VEEAM.  Our director was behind the adoption of DPM. We did so at his request.

How was the initial setup?

The initial setup wasn't straightforward. There definitely was a learning curve. I would say it was complex.

Due to the steep learning curve, deployment probably took a few months. Once you understand things, you need to look into protection groups and items of that nature. 

I'm still learning new answers to the product. It's an ongoing learning process.

What about the implementation team?

I implemented this in-house.

What's my experience with pricing, setup cost, and licensing?

Other than the SQL Server license, the cost factor is appealing.  There is a learning curve, like any other solution. 

Which other solutions did I evaluate?

My director was the one who advocated this choice. There was no competitor analysis, probably because the price of DPM was bundled into SCCM, for which we were already licensed.

What other advice do I have?

We're a government agency, so we don't have a business partnership with Microsoft.

I would suggest that Microsoft try to figure out how to foster an online user community outside of their official channels. This has been a source of frustration for me. New users should know, before implementing the solution, that this community doesn't exist right now, so there's no way to third-party verify Microsoft claims.

I would rate the solution five out of ten.

I would say it's not an industry leader. It might work for some people and it might be the most cost-effective option for some people, however, I don't know if everyone needs cloud backups. If a company needs a turn-key system or something close to turn-key system, it's not that.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at a marketing services firm with 11-50 employees
Real User
Top 10
Easy to use and scalable but needs to be easier to install
Pros and Cons
  • "The most important feature is that it's easy to use."
  • "You have only a few settings and if you change them for some special configurations, it's very difficult."

What is our primary use case?

The most important use case is in the recovery of some data.

We can recover after users or bad applications have deleted data.

Sometimes we use it for recovery, the complete recovery of machines.

What is most valuable?

The most important feature is that it's easy to use.

The product is scalable. 

What needs improvement?

The issue with the solution is if you have some problems, it's difficult to find the reason for the problem and to troubleshoot the problems with the solution. 

There are so many different things to configure. It can really mess with the settings. In general, more settings need to be possible. You have only a few settings and if you change them for some special configurations, it's very difficult.

It's not so stable from time to time. You have problems occasionally. Sometimes the Microsoft patches for the operating systems might cause issues. However, with this product, the root cause can be tough to find.  

It's not that easy to install.

You can manage this DPM or you can monitor this DPM with Microsoft Operations Manager and so on.

For how long have I used the solution?

We've used the solution for six years at this point. It's been a while. 

What do I think about the stability of the solution?

The solution isn't completely stable. There are issues with patching occasionally.

What do I think about the scalability of the solution?

For our environments, it's scalable. It's not a problem if you need to expand. 

We only have three admins on the product currently.

We do not plan to increase usage. We plan on moving away from it and onto Rubrik.

How are customer service and support?

We've contacted technical support in the past. When we had contact they were very good and very fast. We've had fast resolutions. That said, there have been times when we had no solutions for certain issues and Microsoft invited us to try a variety of things that didn't resolve the issue. 

Which solution did I use previously and why did I switch?

We're actually in the process of switching products. In a few weeks, we'll be changing to Rubrik.

I'm aware of a few other solutions, such as Veeam and Acronis for example. I haven't used them directly. I am just aware of these as potential options. Microsoft was the best choice as it's included within a larger Microsoft license. 

How was the initial setup?

When it comes to installing the solution, you need to know what to do. It's not simple or straightforward. 

For the initial setup and deployment, we had finished everything in about three hours. That's the amount of time we needed for installation and configuration.

In our case, we had one admin that handled the initial setup.

What about the implementation team?

We were able to handle the installation ourselves. It is a process you can manage yourself. We did not need the help of integrators or consultants.

That said, it's better if you have some guys that have handled many installations and know some tricks, and some tips. For example, what's the best way to install, et cetera.

What's my experience with pricing, setup cost, and licensing?

We have a Microsoft Enterprise Agreement for licenses. We pay yearly.

You have one Microsoft license. With this license, you can use all the systems and products. The DPM license is included in this license and you have no additional cost. As a backup and recovery product, you can just integrate it with other solutions. 

What other advice do I have?

We're solutions providers.

At this time I would not recommend the solution to other users.

I'd rate it at a five out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
Real User
Top 5Leaderboard
Good stability with an easy initial setup and capable of scaling
Pros and Cons
  • "The initial setup is quite straightforward."
  • "The user interface can be improved quite a bit."

What is our primary use case?

We primarily use the solution as a backup. We have some standalone and beta on it, however, we haven't got the whole stack on it now.

How has it helped my organization?

It has improved the organisation by taking care of disaster recovery.

What is most valuable?

The solution works well as a backup.

The initial setup is quite straightforward.

You can scale the solution easily.

The stability is very good.

What needs improvement?

The user interface can be improved quite a bit.

Overall, I wouldn't describe the solution as user-friendly. It's not very intuitive.

The issue is that for users who are not interacting with the product regularly, it becomes difficult to trace the various functionality available. The product version that we have does not have

For how long have I used the solution?

I've been using the solution for almost a decade at this point. It's been about nine years. It's been a while.

What do I think about the stability of the solution?

The solution is stable and reliable. It doesn't crash or break down. There aren't bugs or glitches. It works well.

What do I think about the scalability of the solution?

The solution can scale if you need it to. That's not a problem at all.

We have about 200 users on the solution right now.

I'm unsure as to if we will increase usage in the future. That's not due to the nature of its scalability. Rather, we find it's not user-friendly enough.

How are customer service and technical support?

We've been satisfied with technical support so far. They are knowledgable and responsive. I have no complaints about their level of service.

How was the initial setup?

I wouldn't describe the initial setup as complex. It's pretty straightforward.

The deployment doesn't take too long. It takes about an hour in total to do everything you need to do.

What about the implementation team?

I handled the implementation myself. I didn't need the assistance of a consultant or integrator. It was handled in-house.

What's my experience with pricing, setup cost, and licensing?

I bought the license for the solution from Microsoft as part of System Center. I'm not sure of the exact cost of the solution.

Which other solutions did I evaluate?

We did test a couple of other different solutions before we ultimately chose DPM.

What other advice do I have?

We're just Microsoft customers. We don't have a business relationship with the company.

I believe that I am using the latest version of the solution. We got into later versions as we didn't use the beta version.

I wouldn't recommend this solution to others right now. It's not user-friendly enough. That level of annoyance with the product can really kill it.

I'd rate the solution eight out of ten. They used to give away this product and they stopped doing that. It would be nice if they returned to having it as a free solution. It would also be nice if they took some time to reconsider its design in order to make it more user-friendly in the future.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
William Mugobogobo
Head of ICT Infrastructure & Security at a tech services company with 10,001+ employees
Real User
Top 10
Good compatibility and the automated procedure works well, but the management reporting needs improvement
Pros and Cons
  • "The automated procedure is quite good for us, as it is able to capture all of the information that we require."
  • "Management reporting could be improved."

What is our primary use case?

We are using this product for backing up our entire environment, which includes our ERP and all of the other systems that we have.

How has it helped my organization?

The whole idea for doing a backup is to be able to fully recover and restore, and some of the options are quite good for us. We have been happy with the recovery tasks that we've carried out.

What is most valuable?

The automated procedure is quite good for us, as it is able to capture all of the information that we require.

The compatibility is very good. We have an IBM AS/400 machine in our office that we're using, and we're able to back it up fine. This is the same for other systems, as well. I think that overall, it is really adaptable, compatible, and scalable.

What needs improvement?

Management reporting could be improved.

For how long have I used the solution?

I have been using Microsoft DPM for the past four years.

What do I think about the stability of the solution?

I think that Microsoft DPM is very stable. We are a local authority and we are running multiple health information systems, engineering, and financial systems.

What do I think about the scalability of the solution?

We have a vast number of systems and we're scaling up to more than 4,000 users. As of now, we have been able to scale up to our requirements.

How are customer service and technical support?

We have been in contact with Microsoft technical support here and there. We have a local supplier that we work with, and it is important to keep in mind that DPM isn't the only product that we are using. We also use a configuration manager, an operations manager, and a service manager which is the service desk. The entire set is the Management Suite.

In terms of response time, they are okay. However, we've had an issue with not being about to get the kind of reports that we want in terms of managing our environment.

How was the initial setup?

The initial setup was really straightforward and we didn't have any challenges. It took us between two and three weeks to deploy.

What about the implementation team?

We completed the implementation and deployment in-house and without any issues.

Our IT department is divided into four groups which are security, infrastructure networks, MIS, and solutions. We have three engineers who are responsible for DPM.

What other advice do I have?

We are currently working with an on-premises deployment but we want to use the hybrid option now. We are looking forward to seeing how it performs.

To this point, from what we have been using, we have found this product to be okay and we haven't had any major issues. We are happy with the features that we have.

Overall, we are happy with this product. At the same time, I cannot give it a perfect rating until I see how well it scales in the cloud.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at Adalites
Real User
Top 20
Great features and functions flawlessly; integration with other products is not sufficient
Pros and Cons
  • "It has an application backup, a file backup, a system backup and a hypervisor."
  • "Compatibility and integration with other products needs improvement."

What is our primary use case?

My work is on the customer side. I analyze a company's situation and figure out what's best for them from a cost perspective and an installation perspective. I'm a customer of Microsoft and managing director of the company. 

What is most valuable?

I would definitely recommend data protection DPM. It has an application backup, a file backup, a system backup and a hypervisor. It works flawlessly, never a problem.

What needs improvement?

They could improve the compatibility and integration with other products and the ability to do file-to file backups of other products. I also find the hard disk aligning quite complicated and that should be simplified. 

For how long have I used the solution?

I've been using this solution for nine years. 

What do I think about the scalability of the solution?

The scalability of the solution is fine for Microsoft products, but there are issues when it comes to backing up other databases because I cannot take the file-to-file backup which creates some problems. 

How are customer service and technical support?

From the time you purchase the support they're there to help you. The price is good and that helps. There isn't a price match for DPM right now in the market.

How was the initial setup?

Deployment time depends on the user case; how many servers you have, etc. However, the basic installation can probably be done in two or three hours. Configuration depends on the products you're backing up, how many there are and the number of servers. I have my own team for deployment and I'm also Microsoft certified.

What other advice do I have?

I recommend Microsoft DPM as it is a cost-effective solution that works. It's worth checking the limitations of DPM before deployment, which can be done by reading the documentation. Make sure it's suitable for your needs and that it's going to work for you.

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Rodney Carlson
System Analyst at a financial services firm with 201-500 employees
Real User
Top 5
Good search capability and supports full-system backup
Pros and Cons
  • "The most valuable feature is that DPM has an index so individual files can be searched."
  • "Additional Hyper-V knowledge would be great."

What is our primary use case?

This solution is part of our main disaster recovery as well as long term recovery solution policy. It will work on physical and virtual machines.

How has it helped my organization?

Moving to this solution has improved our backup capability. Zerto is only able to replicate virtual machines whereas DPM is capable of backing up everything.

What is most valuable?

The most valuable feature is that DPM has an index so individual files can be searched. This is our primary tool for recovering deleted files or folders. Once we implement a System Center Operations Manager, all of our DPM servers can then be seen on one dashboard.

What needs improvement?

Additional Hyper-V knowledge would be great. There are some articles online detailing the interaction with hypervisors. Using the built-in tools would speed up some of the normal routine procedures.

For how long have I used the solution?

I have been using Microsoft DPM for over three years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

DPM is easily scalable. There is a database stored on a SQL server in which the size needs to be monitored.

Which solution did I use previously and why did I switch?

Prior to using DPM, we used Zerto.

Zerto has a fast recovery of entire machines whereas DPM has an index so individual files can be searched. DPM is capable of backing up both physical and virtual machines.

How was the initial setup?

There were some quirks in the initial setup. I needed to make certain the SQL versions and reporting was completely patched but not necessarily updated. DPM is only happy with certain versions so do not upgrade SQL to the latest and greatest. Follow guidelines laid out on the Microsoft-DPM web sites.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator at a manufacturing company with 10,001+ employees
Real User
Top 5
Suitable for small sites and businesses with Microsoft products, easy to use, but needs better reporting and better portability for other vendors
Pros and Cons
  • "It is almost perfect for Microsoft products. It is not a very powerful tool, but it is okay for small sites and small businesses with Microsoft products. It is easy to use for backup and restore. It is good for backing up Microsoft servers such as Exchange and SharePoint servers."
  • "It needs portability for other vendors. It is good for backing up Microsoft servers, but it doesn't support third-party solutions such as Oracle Database. It depends on Microsoft Volume Shadow Copy, especially for Hyper-V, which has a lot of problems. They should enhance the Volume Shadow Copy functionality. Its reporting should also be better. Reporting is too weak in DPM."

What is most valuable?

It is almost perfect for Microsoft products. It is not a very powerful tool, but it is okay for small sites and small businesses with Microsoft products.

It is easy to use for backup and restore. It is good for backing up Microsoft servers such as Exchange and SharePoint servers.

What needs improvement?

It needs portability for other vendors. It is good for backing up Microsoft servers, but it doesn't support third-party solutions such as Oracle Database. 

It depends on Microsoft Volume Shadow Copy, especially for Hyper-V, which has a lot of problems. They should enhance the Volume Shadow Copy functionality. 

Its reporting should also be better. Reporting is too weak in DPM.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

Their technical support is moderate. I am an expert in DPM, so I don't need support many times.

How was the initial setup?

Its installation is straightforward. It takes one hour at the most.

What about the implementation team?

I installed it myself.

What other advice do I have?

I would recommend this solution for small businesses and small sites. I plan to keep using this solution.

I would rate Microsoft DPM a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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