Service and Support
Customer service is consistently praised for being helpful and knowledgeable, providing solid documentation and in-app support. Technical support is often rated highly, with many praising its responsiveness and knowledge. Some users find email-based support and the lack of a dedicated phone line or chat outside their country limiting. Though most have positive experiences, indicating prompt replies and valid answers, some users suggest improvements for quicker resolution and additional support channels.
Deployment
Users generally find Kiuwan's initial setup straightforward and simple, especially when deploying in the cloud. Some experience challenges, mainly due to unfamiliarity or technical issues that require support. While many mention the ease of integration with tools like Jenkins, a few note that setup complexity can vary based on the user's experience level. Though most setups are quick, more complex deployments exist, especially for companies seeking comprehensive installations.
Scalability
Kiuwan scales effectively with no reported issues from multiple organizations using varied user numbers. Many mention its cloud-based flexibility, handling diverse portfolio sizes without concerns. Although adaptable to growing demands, some note budget limitations for larger analysis needs. Several companies employ it actively, incorporating it within their processes and teams. It efficiently manages multiple applications monthly, supporting significant data volumes. Some suggest potential enhancements for scalability, yet consider it adequate for current usage.
Stability
Users report Kiuwan as stable, with no significant issues related to crashes or glitches. They note occasional loading issues but describe it as reliable, with the system up most of the time. Stability is highly rated, and the software is used routinely. Some mention minor disturbances during system maintenance, occurring infrequently. Stability capabilities are considered strong, receiving high marks, and performing well during usage, supporting daily operations without interruptions.
