The system integration layer is valuable because this enables an organization to create a single point where all the key organizational master data is held in different IT applications across different functions, that can be accessed and updated.
IBM BPM automates workflows and optimizes processes with seamless integration, praised for its connections with various systems. Recognized for stability and reducing costs, it offers visibility and performance tracking. Concerns include complex setup, high costs, performance in large deployments, and integration with SAP and CRM. Debugging features need enhancement. While excellent in analytics, it remains less accessible for smaller organizations due to pricing.
