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Automation Anywhere vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Automation Anywhere offers varied ROI, with quick returns from task automation and improved efficiency despite initial costs.
Sentiment score
7.1
IBM BPM offers quick ROI by enhancing process efficiency and transparency, outweighing high costs through accelerated operations and reduced errors.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
 

Customer Service

Sentiment score
6.9
Automation Anywhere's customer service is mixed, with praise for knowledgeable staff but concerns about response times and support quality.
Sentiment score
6.7
IBM BPM support is responsive and helpful but could improve response speed; high-priority issues receive swift attention.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
The customer service is outstanding.
We had a contract that provided on-site support, which was very satisfactory.
On a scale from 1 to 10, support deserves a rating of 7 to 8.
 

Scalability Issues

Sentiment score
7.3
Automation Anywhere is praised for scalability, enabling easy expansion and resource adjustment while efficiently accommodating diverse automation needs.
Sentiment score
6.8
IBM BPM excels in scalable performance on WebSphere, offering customization and flexibility, with expertise crucial for optimal setup.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
For Windows-based applications, it provides UI interface automation, which enhances its scalability.
Automation Anywhere is highly scalable for both horizontal and vertical expansions.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
The architecture of the solution offers scalability; we can scale both vertically and horizontally.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
 

Stability Issues

Sentiment score
6.9
Automation Anywhere's stability varies; reliable for some, issues arise with legacy systems and updates but improves with strong infrastructure.
Sentiment score
7.1
IBM BPM stability varies, with recent versions showing improvements; issues exist under heavy loads and weak network conditions.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
 

Room For Improvement

Automation Anywhere needs improved integrations, UI, debugging, support, scalability, pricing, and training resources for better adoption.
IBM BPM needs UI enhancements, better integrations, improved performance, simplified installation, advanced reports, AI features, and security updates.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models.
 

Setup Cost

Automation Anywhere is costly for small businesses, with flexible pricing and discounts, yet challenges persist in price-sensitive markets.
IBM BPM is a costly solution suited for large enterprises, with licensing options often pricier than competitors like Camunda.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
SAP is more expensive, but IBM BPM is very expensive.
 

Valuable Features

Automation Anywhere simplifies bot creation with intuitive tools, AI-driven features, and strong integration, enhancing productivity and process automation.
IBM BPM offers robust SOA, easy process modulation, responsive UI, and seamless integration for effective business process management.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
The integration capabilities of IBM BPM are excellent.
 

Categories and Ranking

Automation Anywhere
Ranking in Business Process Management (BPM)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
608
Ranking in other categories
Robotic Process Automation (RPA) (2nd), Process Mining (2nd), Intelligent Document Processing (IDP) (3rd), Agentic Automation (1st)
IBM BPM
Ranking in Business Process Management (BPM)
7th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
112
Ranking in other categories
Application Infrastructure (6th), Process Automation (6th)
 

Mindshare comparison

As of August 2025, in the Business Process Management (BPM) category, the mindshare of Automation Anywhere is 0.2%, up from 0.0% compared to the previous year. The mindshare of IBM BPM is 6.8%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
Muhammad Kamran - PeerSpot reviewer
Has efficient processes and intuitive workflow with many valuable features
You will have access to make any needed changes. Additionally, the review will be published on PeerSpot.com in written or audio format, available to other people. You can stay anonymous if you wish. Notifications and the use of the review are subject to PeerSpot's terms of use, which you can find at PeerSpot.com/TOS. I would give the solution an overall rating of ten out of ten points.
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Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
865,484 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
9%
Healthcare Company
5%
Financial Services Firm
29%
Computer Software Company
10%
Manufacturing Company
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about Automation Anywhere vs. IBM BPM and other solutions. Updated: July 2025.
865,484 professionals have used our research since 2012.