ConnectWise Automate vs GoTo Resolve comparison

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

GoTo Resolve is a leading IT support platform designed to streamline remote troubleshooting through robust tools and intuitive interfaces. It empowers IT professionals to efficiently address technical issues, enhancing support experiences for users and teams.

GoTo Resolve offers comprehensive remote support capabilities, allowing professionals to connect and troubleshoot devices seamlessly. Its integration with major IT systems enhances functionality, while security features instill confidence in data protection. Despite its strengths, GoTo Resolve could benefit from more integration options to maximize utility across diverse tech ecosystems.

• Remote Access: Provides instant access to devices globally, facilitating real-time support interventions.
• Ticketing System: Manages support requests efficiently with streamlined tracking and resolution features.
• Multi-platform Support: Compatibility with major operating systems ensures versatile deployment across devices.
• Integration Capabilities: Seamlessly integrates with existing IT systems to enhance operational workflow.
• Security Protocols: Robust data encryption and authentication measures ensure user and data protection.

• Increased Efficiency: Enhances productivity by reducing downtime through swift issue resolution.
• Cost Savings: Minimizes on-site visit needs, leading to reduced operational expenses.
• Enhanced Security: Offers reliable data security, aligning with compliance standards for user trust.
• Improved User Satisfaction: Delivers superior support services, boosting client and team satisfaction.
• Scalability: Adapts to growing technology demands, ensuring long-term investment value.

Industries implementing GoTo Resolve find it particularly beneficial in sectors requiring constant tech support, such as finance, healthcare, and education. Its real-time capabilities help maintain service standards, ensuring seamless operations in data-sensitive environments.