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Sympa HR vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sympa HR
Ranking in Talent Management
21st
Ranking in Cloud HCM
20th
Average Rating
7.0
Reviews Sentiment
6.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
UKG
Ranking in Talent Management
5th
Ranking in Cloud HCM
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (4th), Employee Scheduling Software (1st), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (5th), AI-Agents for HR (2nd)
 

Mindshare comparison

As of March 2026, in the Cloud HCM category, the mindshare of Sympa HR is 1.0%, up from 0.3% compared to the previous year. The mindshare of UKG is 4.9%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
UKG4.9%
Sympa HR1.0%
Other94.1%
Cloud HCM
 

Featured Reviews

reviewer2385297 - PeerSpot reviewer
Student at a university with 5,001-10,000 employees
We benefit from built-in automations like notifications and standard processes, but customer support needs improvement
Learning Sympa HR was a mix of basics that were easy to grasp and some aspects that required more understanding due to customization. While it adapted to some of our specific needs, there were still areas that needed further tailoring, especially in integrations with other systems like Zoom. Currently, we're not using AI features in Sympa, but we're considering it as a future project to automate manual tasks in HR, although we're mindful of data privacy concerns when integrating AI tools with confidential personal data. I would rate Sympa HR at a seven out of ten. While it has some fundamental issues like allowing multiple leave applications for the same dates, it also offers a nice user experience. I would recommend it with reservations. If you're clear about your needs and can manage some shortcomings, it's a good option. However, if you require more reliable system support, you might want to explore other alternatives.
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Sympa HR was helpful since it helped me manage HR master data in a single system."
"One of my favorite features of Sympa HR is its customization options. You can tailor it to meet your specific needs, which is really beneficial for HR processes."
"I have found UTM and the Payroll Gateway to be fairly easy to use."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"Reporting"
"Customer service is good."
"Saved thousand of trees and cut down the turnaround time to get things done."
"Ultimate is a great product if we can get everything to work."
"It is much easier to use and the customer service is better than our previous solution."
"The payroll function is immaculate; we rely on it 100%."
 

Cons

"As a developer, I can say that some of Sympa HR's back-end functionalities, like the API systems, aren't fully fledged or modern enough, a downside of which Sympa is aware."
"Sympa HR has some fundamental issues like allowing multiple leave applications for the same dates. That needs improvement."
"I wish UltiPro had the functionality as an administrator to view a user's screen or what they are viewing when trying to help troubleshoot if the user is not onsite."
"Ultipro does not have preconfigured integrations with our external vendors for our health insurance, 401(k), or stock program to name a few."
"Customer service is okay. In some areas, they really excel, and in others, they have room for improvement."
"Payment services continues to be our biggest area of concern."
"Customer service is fair. There have been times that I created a case, a few days go by and I hear nothing."
"Customer Service: Average."
"Our deployment had a lot of issues...but with my few months at the company, I am finding these are self inflicted."
"Customer Service: 7 - during implementation I believe our consultants were over-worked, so while they were extremely knowledgeable, they were not always accessible."
 

Pricing and Cost Advice

Information not available
"The pricing depends on the number of licenses we buy."
"If you're going for the full suite, it can be fairly pricey."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"The platform is not affordable but also not the most expensive."
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
10%
Manufacturing Company
9%
Financial Services Firm
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

What needs improvement with Sympa HR?
Sympa HR has some fundamental issues like allowing multiple leave applications for the same dates. That needs improvement.
What is your primary use case for Sympa HR?
We're implementing Sympa for HR management across our global organization, which spans about seven countries with roughly two thousand employees. Our goal is to centralize all HR processes, includi...
What advice do you have for others considering Sympa HR?
Learning Sympa HR was a mix of basics that were easy to grasp and some aspects that required more understanding due to customization. While it adapted to some of our specific needs, there were stil...
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Comparisons

 

Also Known As

No data available
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Dustin group, VMS Group, Matrix Fitness, CTS Group, Lindex, Sabis, Napatech, Alandia Insurance, Inspecta, Technopolis
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about Sympa HR vs. UKG and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.