Splunk On-Call vs xMatters comparison

Why PeerSpot?

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #9 with an average rating of 9.0, while Everbridge is ranked #12. Splunk holds a 3.5% mindshare in IMS, compared to Everbridge’s 4.2% mindshare. Additionally, 85% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk On-Call

Read 13 Splunk On-Call reviews

2,473 Views
1,954 Comparison Views

85% willing to recommend

xMatters

Read 31 xMatters reviews

3,103 Views
2,762 Comparison Views

96% willing to recommend

Splunk On-Call

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk On-Call are incident management tools. xMatters is advantageous in pricing and support, while Splunk On-Call offers superior features.

Features: xMatters integrates with various service management tools, automates workflows, and enables real-time notifications. Splunk On-Call focuses on alerting, scheduling, and offers integration with Splunk’s analytics, creating an enhanced incident management environment.

Room for Improvement: xMatters could improve its advanced analytics capabilities and offer more native integrations with third-party tools. It may also enhance complexity management for larger teams. Splunk On-Call would benefit from a more flexible pricing model and improved support for non-Splunk users. It could also enhance its UI for broader accessibility.

Ease of Deployment and Customer Service: xMatters offers easy deployment with comprehensive support and documentation, ensuring an intuitive user experience. Splunk On-Call provides strong deployment and integration for Splunk users, although it might require more setup effort for new users.

Pricing and ROI: xMatters offers flexible pricing that delivers a high ROI, catering to diverse organizational needs. Splunk On-Call’s higher cost reflects its extensive feature set, which can be valuable for analytics-focused teams, though it may be less appealing for cost-sensitive organizations.

To learn more, read our detailed Splunk On-Call vs. xMatters Report (Updated: September 2026).

Buyer's Guide

Splunk On-Call vs. xMatters

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk On-Call

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk On-Call is 3.5%, down from 4.5% compared to the previous year. The mindshare of xMatters is 4.2%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Splunk On-Call	3.5%
xMatters	4.2%
Other	92.3%

IT Alerting and Incident Management

Featured Reviews

Ramani Happy

Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.

Streamlined incident response has reduced downtime and improved on-call collaboration

A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"Its the best solution of its type out there, you should go for it."

"The alert calling feature is the best because notifications are delivered via phone messages."

"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."

"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"The big benefit of using Splunk On-Call is that I know I have a high-performance team, but now I can really measure and prove it."

More Splunk On-Call pros

"The most valuable feature is getting alerts out to my user base. xMatters is the only solution that I know that has robust scheduling, calendaring for groups, and that provides very good delineation of who gets alerted and on which devices they receive their alerts."

"The integration possibilities that xMatters offers are very good, with a lot of integrations built within the applications that are just plug and play, which is massively beneficial for us."

"The automatic logging that's built into xMatters, especially the timeline of events, is very helpful because we can figure out why a particular person got a call... Having that level of detail built-in makes it really easy for me or the managers to prove that's what happened, and we can self-serve that information. It gives people the autonomy to know why they got a call."

"This automation of incident notification processes has immensely affected our ability to respond to incidents."

"The two-way integration between ServiceNow and xMatters allows us to assign tickets to support personnel faster and respond to incidents faster."

"We're able to communicate better with specific groups or offices. We didn't have that capability or granularity before. It has helped in that regard."

"The support is probably my favorite thing about xMatters."

"It has been a good journey over the last three years, getting more details about, and insights into, the product."

More xMatters pros

Cons

"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."

"One area for improvement would be enhancing the mobile app experience."

"User management has to be improved and more user types need to be added as there is currently only Admin or User."

"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."

"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."

"Should have more YouTube webinars."

More Splunk On-Call cons

"When you are not using the conference bridge from xMatters and you are using an external one, it is a little bit hard to get the person whom xMatters calls to jump directly to the external bridge. They need to hang up the phone and then get to the email to get the URL so that they can jump on the bridge. There is no direct connection from xMatters to that external bridge, but I understand that part of the business."

"We would like to see the integration between our ITSM solution and xMatters."

"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option."

"Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution."

"Every customer would like a free ride, of course, and being a customer, I definitely feel the pricing is too high."

"A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that."

"The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes."

"I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B."

More xMatters cons

Pricing and Cost Advice

"The price of the solution could be less expensive."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

"I do not think it is worth the value."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

"Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Retailer

14%

Construction Company

10%

Outsourcing Company

10%

Financial Services Firm

11%

Construction Company

10%

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for VictorOps?

I would say it is very affordable. I have compared Splunk On-Call internally with our own homemade solution. I have also compared it with other vendors such as PagerDuty, and it is really affordable.

See all answers

What needs improvement with VictorOps?

I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved. I have already started to gather metrics from the tool and started to analyze that. I would...

See all answers

What is your primary use case for VictorOps?

I am currently working with Splunk Cloud, but I could review Splunk Enterprise as well because it is fundamentally the same product but with hosting being on-premises instead. Splunk Enterprise, Sp...

See all answers

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Comparisons

PagerDuty Operations Cloud vs Splunk On-Call

Compared 17% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 13% of the time

Opsgenie vs Splunk On-Call

Compared 13% of the time

IBM Cloud Event Management vs Splunk On-Call

Compared 7% of the time

SolarWinds Incident Response vs Splunk On-Call

Compared 3% of the time

More Splunk On-Call Competitors

PagerDuty Operations Cloud vs xMatters

Compared 24% of the time

Opsgenie vs xMatters

Compared 16% of the time

Everbridge IT Alerting vs xMatters

Compared 16% of the time

FireHydrant vs xMatters

Compared 8% of the time

EthicsPoint vs xMatters

Compared 3% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Splunk On-Call

August 2026

Download Splunk On-Call product report

Buyer's Guide

xMatters

August 2026

Download xMatters product report

Also Known As

VictorOps

xMatters IT Management

Overview

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk On-Call vs. xMatters

September 2026

Free Report: Splunk On-Call vs. xMatters

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