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Sophos MDR vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Sophos MDR offers cost-efficient security management, reducing staffing needs and protecting against real-time threats, enhancing ROI for businesses.
Sentiment score
5.5
Trend Micro Worry-Free provides efficiency and ROI, but some prefer potentially cheaper alternatives with similar functionality.
It allows them to have access to a SOC-like service without the associated costs.
 

Customer Service

Sentiment score
6.9
Sophos MDR support is broadly positive with excellent assistance, though some users experience slow response times and communication issues.
Sentiment score
5.1
Trend Micro Worry-Free Services offers adaptable, highly-rated support, though some mention delays and lack of OEM and partner support.
Sophos offers different support levels depending on the severity of the issues, which ensures timely assistance.
 

Scalability Issues

Sentiment score
7.9
Sophos MDR is scalable and easily integrates across industries, though it may have limitations compared to competitors like Cisco.
Sentiment score
6.8
Trend Micro Worry-Free Services is praised for scalability and integration, ideal for small businesses, but faces internet limitations.
Sophos MDR seems to have no limitations on scalability.
 

Stability Issues

Sentiment score
7.9
Sophos MDR is rated highly for stability, with most users satisfied despite occasional update issues and room for improvement.
Sentiment score
7.4
Trend Micro Worry-Free Services Suites is highly rated for stability, with users appreciating its reliability and minimal downtime issues.
I would rate the stability as very reliable.
 

Room For Improvement

Sophos MDR needs improvement in performance, integration, pricing, automation, language communication, and customer service for better user experience.
Trend Micro Worry-Free Services Suites has UI, pricing, documentation, integration, support, and feature issues, needing significant enhancements.
 

Setup Cost

Sophos MDR provides competitive pricing, often cheaper than major competitors, with negotiable terms tailored for specific industries' needs.
Trend Micro Worry-Free Services Suites are seen as mid-range in cost, but rising license fees concern some users.
The solution is cost-efficient, especially for small customers who cannot justify the expense of setting up an internal SOC.
The pricing of Trend Micro is a little bit higher compared to Sophos.
 

Valuable Features

Sophos MDR offers real-time threat hunting, centralized management, automated detection, and third-party integration for comprehensive cybersecurity solutions.
Trend Micro Worry-Free Suites provides robust, integrated security with real-time threat intelligence and centralized management, despite pricing concerns.
The most valuable feature of Sophos MDR is that it offers a monitoring service directly from the OEM, which is beneficial for SMB customers who cannot afford a SOC.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
 

Categories and Ranking

Sophos MDR
Ranking in Managed Detection and Response (MDR)
4th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Trend Micro Worry-Free Serv...
Ranking in Managed Detection and Response (MDR)
10th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
11
Ranking in other categories
Email Security (15th), Endpoint Protection Platform (EPP) (19th), Extended Detection and Response (XDR) (14th)
 

Mindshare comparison

As of August 2025, in the Managed Detection and Response (MDR) category, the mindshare of Sophos MDR is 6.0%, down from 6.6% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Shaun Gordon - PeerSpot reviewer
Extensive data lake, ease of use is great and you can really get started very quickly
Sophos MDR is a service. MDR is managed detection and response. It's a managed security service. So instead of having an anti-malware, which in Sophos' case would be Intercept X, with MDR, they add human-led threat hunting. It's a managed service. So it's not a product that you sell the client per se. You're selling them a service, which is almost like an SLA, and that includes Cloud MDR. MDR is not a product. It's a service. The reality is that when it comes to the likes of SentinelOne, McAfee, CrowdStrike, ESET, and all the other players out there, they're single-product security companies. CrowdStrike is an anti-malware. That's one thing. ESET, same thing. But if you look at the other vendors, within the appliances, you're looking at Fortinet, Palo Alto, and Checkpoint. They only sell firewalls. That's all they do. When you deal with Sophos, they are the entire product suite. They sell firewalls. They sell Intercept X, which is their anti-malware, Intercept X for Server with anti-malware, email protection with ties into Office 365, and Sophos Plus encryption. All of these security products pull telemetry. So every time somebody hits a firewall, it's called, for argument's sake, that goes into their central data lake. All the firewalls around the world add that information to a data lake. Now, when you're dealing with Sophos, because of their exposure, because they've got so many different products, their data lake is a lot more extensive than competing vendors because they're not relying on one threat factor. They're not relying on one area of expertise. They're a global company. So, I can't compare their telemetry, for instance, to the likes of CrowdStrike. If CrowdStrike has probably started doing appliances, then the users will get that benefit as well. Sophos is the only vendor that does do that. It's like hiring a security team. Sophos do things differently in that they've got more telemetry and more insight into a network because they offer a variety of products. The other part about it is Sophos MDR; the service, unlike other vendors like CrowdStrike, is not limited to their products. If you are running CrowdStrike in your company, for instance, you can get their integration packs, in which case Sophos will manage your CrowdStrike system for you. Whereas with CrowdStrike, it's only CrowdStrike. You are locked into that vendor. So Sophos offers that flexibility. It's a multi-vendor service as opposed to SentinelOne or CrowdStrike, which is a single-vendor service. For instance, if I'm running Sophos, I would like to go with CrowdStrike MDR. I would have to remove my entire security investment, in this case, Sophos, and reinstall CrowdStrike in order to use their service. Sophos doesn't have that problem. If you've got CrowdStrike and you've already invested in CrowdStrike, cool. You stay on CrowdStrike. They will still manage it for you.
MehulSharma - PeerSpot reviewer
Users appreciate comprehensive threat management features and find management console straightforward
Regarding machine learning-based threat protection in Trend Micro Worry-Free Services Suites, customers are not using that, so I am not taking any responses from the customers. If you want, you can drop me a mail, and then I will collect the information from my customers. I don't know about it, actually. I am a salesperson, not technical. Other than pricing, the areas of Trend Micro Worry-Free Services Suites that I would like to see improved or enhanced depend on cases. For approximately 1300 to 1200, it varies by case. When it involves 500 customers or 200 customers, it could go up to 900 and 1000 rupees. We win cases often.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
9%
Educational Organization
7%
Comms Service Provider
5%
Computer Software Company
16%
Comms Service Provider
10%
Security Firm
8%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Sophos MDR?
The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents.
What needs improvement with Sophos MDR?
I don't have many suggestions for improvement in Sophos MDR as it performs quite well. It would be beneficial to have the ability to pull a report of all incident responses within a tenant, with ca...
What advice do you have for others considering Sophos MDR?
I believe Sophos MDR pricing is reasonable for my customers. I would recommend those planning to use Sophos MDR to consider what financial impact a compromise could have on their organization and c...
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
Regarding machine learning-based threat protection in Trend Micro Worry-Free Services Suites, customers are not using that, so I am not taking any responses from the customers. If you want, you can...
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
I work with both Trend Micro Worry-Free Services Suites and Trend Micro Apex One. I am working with Trend Micro, Sophos, and Sentinel. I work with Trend Micro Worry-Free Services Suites on Xcitium....
 

Also Known As

Sophos Managed Threat Response
No data available
 

Overview

Find out what your peers are saying about Sophos MDR vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.