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SmartBear TestComplete vs Tricentis Tosca vs Worksoft Certify comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
Sentiment score
6.7
Tricentis Tosca offers positive ROI through quick test automation, benefiting agile environments by reducing testing time and costs.
Sentiment score
6.8
Worksoft Certify users experience 40%-80% reduced testing times, streamlined processes, and over 200% ROI with improved efficiency.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
QA Analyst at a tech services company with 501-1,000 employees
Tasks that typically take ten hours are reduced to two to three hours, representing a threefold productivity gain.
Senior Director at Ascendion
Previously, it used to take more than a week, and now it is happening in less than two days.
Principal Consultant at a computer software company with 1,001-5,000 employees
After automation, the same coverage was achieved with one to two testers overseeing automated runs that completed overnight, significantly reducing both education time and manual effort.
Consultant at Atos syntel
It brings measurable benefits, and I have observed time-saving, cost-saving, and resource-saving aspects with Worksoft Certify.
WorkSoft Certified Automation Engineer at Qualesce
 

Customer Service

Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
Sentiment score
6.7
Tricentis Tosca's customer service is efficient and knowledgeable, though some users experience delays and desire process improvements.
Sentiment score
6.4
Worksoft Certify's support receives mixed reviews, with praise for responsiveness but issues with initial support and resolution speed.
My experience has been positive; their response to emails or phone calls in tech support is fast, usually between eight to ten hours.
Senior Director at Ascendion
The overall competence of the support has declined; previously, the support was very good, but recently, it has become difficult to reach them and get solutions, and it's taking a lot of time.
Technical Architect at MOURI Tech
Response through chat has been replaced by chatbots, which has impacted the experience.
Sr Test Automation Architect at a tech services company with 501-1,000 employees
If the L1 support cannot handle the issues, their L2 support is very good, as technical people come and solve the problems.
Automation Architect at a manufacturing company with 10,001+ employees
Complex issues were escalated to senior technical engineers who were knowledgeable and helped resolve them effectively.
Consultant at Atos syntel
Their technical support is responsive, which is good, and their solutions are timely.
Test Engineering Manager at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
Sentiment score
7.2
Tricentis Tosca is praised for scalability, effectively managing concurrent tests and meeting enterprise requirements despite some cost challenges.
Sentiment score
7.6
Worksoft Certify is scalable and stable, suitable for enterprise use, despite licensing constraints and occasional performance challenges.
It covers a breadth of applications and products, demonstrating excellent scalability that I have seen in reality.
Senior Director at Ascendion
Scalability is excellent with Tricentis Tosca.
Senior Software Engineer 2 at a tech services company with 51-200 employees
We are an enterprise company. It covers companies of all sizes.
Test Engineering Manager at a tech vendor with 10,001+ employees
I would assess the scalability of Worksoft Certify as around eight to nine, as it is designed for larger teams and complex environments, facilitating efficient testing and deployment.
IT Engineer at Capgemini
When I need to add additional resources to scale up, it is easy to do so to run more tests.
WorkSoft Certified Automation Engineer at Qualesce
 

Stability Issues

Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
Sentiment score
7.4
Tricentis Tosca is generally stable, with minor errors, and users highly rate its reliable automated testing capabilities.
Sentiment score
7.3
Worksoft Certify is stable, highly efficient for regression testing, influenced by configurations, but resilient, especially in SAP contexts.
For performance and stability, Tricentis Tosca deserves a 10 out of 10.
Senior Software Engineer 2 at a tech services company with 51-200 employees
The stability of Tricentis Tosca is rated ten out of ten. It is very stable.
Senior Director at Ascendion
I find stability issues when using the Vision AI feature; Tricentis Tosca is not very stable.
Test Automation Specialist at Accenture
Regarding stability, I have not seen any lagging, crashing, or downtime with Worksoft Certify; it is very stable nowadays.
Automation Architect at a manufacturing company with 10,001+ employees
It depends on where this particular tool is installed, including the RAM size or the disk size of that machine.
Test Lead at a tech vendor with 10,001+ employees
Throughout my experience, I have not encountered any crashes, performance issues, or stability issues with Worksoft Certify.
WorkSoft Certified Automation Engineer at Qualesce
 

Room For Improvement

SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
Tricentis Tosca struggles with upgrades, high costs, mobile testing difficulties, and requires improvements in AI, UI, and reporting.
Worksoft Certify needs improvements in stability, performance, support, integration, user-friendliness, documentation, and mobile testing capabilities.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
QA Analyst at a tech services company with 501-1,000 employees
The self-healing process should automatically handle any changes in web applications; for instance, if properties change inside the application, the tool should automatically take care of it, unlike other tools such as Mabl and TestComplete that have better self-healing capabilities.
Technical Architect at MOURI Tech
Moving to a cloud-based application rather than a desktop one could improve Tosca.
Sr Test Automation Architect at a tech services company with 501-1,000 employees
The Vision AI implementation works very slowly, affecting the speed of our work.
Test Automation Specialist at Accenture
Focusing more on AI and its integration with Worksoft would really help enhance our processes.
Project Manager at a tech services company with 51-200 employees
There are a few areas where I experience limitations in day-to-day usage. This includes UI responsiveness when working with large projects, the effort required to stabilize object identification in dynamic web and Fiori applications, limited flexibility in reporting customization, and there is more room for improvement in API automation testing.
Consultant at Atos syntel
They need to keep working on the mobile interface, the API part, and they need to improve more on web applications.
Automation Architect at a manufacturing company with 10,001+ employees
 

Setup Cost

SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
Tricentis Tosca's pricing is high, appealing to large enterprises with flexible licensing, though costly for smaller companies.
Worksoft Certify is costlier but offers robust features, flexible licensing, and SAP compatibility, appealing for comprehensive automation.
The pricing for Tricentis Tosca is extremely high, and I rate it as ten in terms of expense.
Senior Director at Ascendion
A yearly license costs around 20,000 euros.
Test Automation Specialist at Accenture
For enterprise customers, the cost is manageable because it provides solutions for multiple applications they want to automate.
Sr Test Automation Architect at a tech services company with 501-1,000 employees
As it is a quality tool, the price is slightly higher, but that is acceptable compared to other tools, especially considering the ROI.
Project Manager at a tech services company with 51-200 employees
I would rate the pricing for Worksoft Certify as moderate and competitive, and I do not mark it as high.
Principal Consultant at a computer software company with 1,001-5,000 employees
compared to open source or lighter automation tools, the licensing cost is higher, which means organizations usually adopt it when they have a large-scale SAP landscape and need robust enterprise-level automation capabilities.
Consultant at Atos syntel
 

Valuable Features

SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
Tricentis Tosca offers model-based automation, scriptless testing, drag-and-drop functionality, and AI optimization, enhancing ease of use and integration.
Worksoft Certify enables codeless automation, excels in SAP integration, reduces testing time, and supports diverse applications with minimal maintenance.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
QA Analyst at a tech services company with 501-1,000 employees
It allows for drag-and-drop functionality and demo automation in SAP-based applications, which can be challenging with other automation tools.
Sr Test Automation Architect at a tech services company with 501-1,000 employees
The most useful features of Tricentis Tosca include API scanning, basic web application automation, and data validation capabilities.
Test Automation Specialist at Accenture
The modular approach reduces scripting effort by at least fifty percent, which significantly cuts down on the script development time.
Senior Director at Ascendion
Teams who are planning for automation and are still in manual testing can use Worksoft Certify, and significant time and resources will be reduced.
Project Manager at a tech services company with 51-200 employees
I believe it will reduce cycle time; we can save 30 to 40%, even 40 to 60% regression cycle time, with innovations we have implemented with Worksoft Certify.
Automation Architect at a manufacturing company with 10,001+ employees
It also covers end-to-end testing across different applications, enabling testing of complete business processes, and integrates with other applications such as SAP, Oracle, and Salesforce.
IT Engineer at Capgemini
 

Mindshare comparison

As of April 2026, in the Test Automation Tools category, the mindshare of SmartBear TestComplete is 6.1%, up from 6.0% compared to the previous year. The mindshare of Tricentis Tosca is 13.4%, down from 22.9% compared to the previous year. The mindshare of Worksoft Certify is 3.3%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
Tricentis Tosca13.4%
Worksoft Certify3.3%
SmartBear TestComplete6.1%
Other77.2%
Test Automation Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
reviewer2740515 - PeerSpot reviewer
Senior Software Engineer 2 at a tech services company with 51-200 employees
Automation test development becomes accessible and effective for functional testers
Tricentis Tosca is a codeless tool, making it easy for everyone to understand the transition of how to develop scenarios or test cases. In Tricentis Tosca, analyzing failures is straightforward because every time it fails somewhere, I get the screenshot, which helps me analyze how and why it failed. It has all the modules, including some pre-built ones that can be reused efficiently. Compared to other code tools such as Selenium, where I used to develop one script in one day, with Tricentis Tosca I can easily develop one script in four hours or three hours, saving four to five hours in a day.
Muddisetty Arun Kumar - PeerSpot reviewer
WorkSoft Certified Automation Engineer at Qualesce
Automation has delivered strong ROI with AI-driven test prioritization and parallel reporting
The best feature of Worksoft Certify is the automatic report generation. Unlike traditional tools like Selenium or Java-based frameworks where reporting often requires custom coding, Certify handles this natively. We are currently utilizing the 14.5 version, which has modernized these capabilities, though we frequently manage backward compatibility for clients still running on the 12.x version series.
report
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
11%
Computer Software Company
10%
Construction Company
6%
Manufacturing Company
12%
Financial Services Firm
12%
Computer Software Company
10%
Retailer
6%
Manufacturing Company
14%
Retailer
9%
Energy/Utilities Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise24
Large Enterprise72
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise6
Large Enterprise67
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to imp...
How does Micro Focus UFT One compare to Tricentis Tosca?
We reviewed MicroFocus UFT One but ultimately chose to use Tricentis Tosca because we needed API testing. MicroFocus...
How does Tricentis Tosca compare with Worksoft Certify?
Tosca fulfills our business needs better because it is an end-to-end solution across technologies. We like that it is...
What do you like most about Tricentis Tosca?
For beginners, the product is good, especially for those who are interested in the quality side of software testing.
What is your experience regarding pricing and costs for Worksoft Certify?
I would rate the pricing for Worksoft Certify as moderate and competitive, and I do not mark it as high. In my opinio...
What needs improvement with Worksoft Certify?
I have used some AI-powered test prioritization, and I feel that comparing with other tools, it can be improved more ...
What is your primary use case for Worksoft Certify?
I have experience with Continuous Test Manager for running tests across complex environments, and we have performed c...
 

Also Known As

No data available
Orchestrated Service Virtualization
No data available
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone
Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines
Find out what your peers are saying about Tricentis, Katalon Studio, Worksoft and others in Test Automation Tools. Updated: March 2026.
885,376 professionals have used our research since 2012.