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SmartBear TestComplete vs Tricentis Tosca vs Worksoft Certify comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
Sentiment score
6.9
Tricentis Tosca offers positive ROI through quick test automation, benefiting agile environments by reducing testing time and costs.
Sentiment score
7.3
Worksoft Certify enhances efficiency, reduces manual testing by 80%, and boosts ROI by over 583% with effective test automation.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
Tasks that typically take ten hours are reduced to two to three hours, representing a threefold productivity gain.
 

Customer Service

Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
Sentiment score
6.8
Tricentis Tosca's customer service is efficient and knowledgeable, though some users experience delays and desire process improvements.
Sentiment score
6.5
Worksoft Certify's support is responsive and knowledgeable, though service speed can vary, advising escalation for complex issues.
My experience has been positive; their response to emails or phone calls in tech support is fast, usually between eight to ten hours.
Response through chat has been replaced by chatbots, which has impacted the experience.
They provide 24/7 support with resolution times within one to two hours.
Their technical support is responsive, which is good, and their solutions are timely.
I would rate their technical support a nine out of ten.
 

Scalability Issues

Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
Sentiment score
7.3
Tricentis Tosca is praised for scalability, effectively managing concurrent tests and meeting enterprise requirements despite some cost challenges.
Sentiment score
7.6
Worksoft Certify is reliable and adaptable, excelling in scalable test automation despite occasional hardware and licensing challenges.
It covers a breadth of applications and products, demonstrating excellent scalability that I have seen in reality.
Scalability is excellent with Tricentis Tosca.
We are an enterprise company. It covers companies of all sizes.
 

Stability Issues

Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
Sentiment score
7.4
Tricentis Tosca is generally stable, with minor errors, and users highly rate its reliable automated testing capabilities.
Sentiment score
7.3
Worksoft Certify is stable and reliable, with minimal issues and effective support, maintaining high user satisfaction through frequent updates.
For performance and stability, Tricentis Tosca deserves a 10 out of 10.
The stability of Tricentis Tosca is rated ten out of ten. It is very stable.
I find stability issues when using the Vision AI feature; Tricentis Tosca is not very stable.
I would rate it a nine out of ten for stability.
 

Room For Improvement

SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
Tricentis Tosca struggles with upgrades, high costs, mobile testing difficulties, and requires improvements in AI, UI, and reporting.
Worksoft Certify needs database, UI, and performance enhancements, plus improved support, integration, and AI features for better user experience.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
Moving to a cloud-based application rather than a desktop one could improve Tosca.
The Vision AI implementation works very slowly, affecting the speed of our work.
If a button in an application changes, Tricentis Tosca should be smart enough to detect the change and still execute the script seamlessly.
Focusing more on AI and its integration with Worksoft would really help enhance our processes.
There are still some minor issues concerning continuous testing, particularly related to the timeout feature.
 

Setup Cost

SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
Tricentis Tosca's pricing is high, appealing to large enterprises with flexible licensing, though costly for smaller companies.
Worksoft Certify is pricey, with discounts for bulk licenses, affecting smaller businesses more due to high initial setup costs.
The pricing for Tricentis Tosca is extremely high, and I rate it as ten in terms of expense.
A yearly license costs around 20,000 euros.
For enterprise customers, the cost is manageable because it provides solutions for multiple applications they want to automate.
As it is a quality tool, the price is slightly higher, but that is acceptable compared to other tools, especially considering the ROI.
The pricing is minimal and moderate.
 

Valuable Features

SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
Tricentis Tosca offers model-based automation, scriptless testing, drag-and-drop functionality, and AI optimization, enhancing ease of use and integration.
Worksoft Certify enables script-free automation, simplifying process documentation and testing across platforms with drag-and-drop functionality and seamless integration.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
The modular approach reduces scripting effort by at least fifty percent, which significantly cuts down on the script development time.
The most useful features of Tricentis Tosca include API scanning, basic web application automation, and data validation capabilities.
It allows for drag-and-drop functionality and demo automation in SAP-based applications, which can be challenging with other automation tools.
Teams who are planning for automation and are still in manual testing can use Worksoft Certify, and significant time and resources will be reduced.
We're getting good value from continuous testing management, and the fact that it's also codeless is valuable.
 

Mindshare comparison

As of October 2025, in the Test Automation Tools category, the mindshare of SmartBear TestComplete is 5.9%, down from 6.5% compared to the previous year. The mindshare of Tricentis Tosca is 20.4%, down from 21.9% compared to the previous year. The mindshare of Worksoft Certify is 4.3%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Market Share Distribution
ProductMarket Share (%)
Tricentis Tosca20.4%
SmartBear TestComplete5.9%
Worksoft Certify4.3%
Other69.4%
Test Automation Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
PrabhuKrishnamoorthy - PeerSpot reviewer
Has transformed testing by reducing scripting effort and enhancing productivity with advanced features
The self-healing feature of Tricentis Tosca needs significant improvement. Currently, it is static and not dynamic. For example, if a button in an application changes, Tricentis Tosca should be smart enough to detect the change and still execute the script seamlessly. Improvements are needed to ensure it responds dynamically to changes in the application.
Srabanti Pramanik - PeerSpot reviewer
Has streamlined SAP test automation and reduced regression cycle time through no-code capabilities
Worksoft Certify is a no-code tool that works effectively with SAP, and I appreciate all the features compared to other tools. Teams who are planning for automation and are still in manual testing can use Worksoft Certify, and significant time and resources will be reduced. Reporting for Worksoft Certify is also excellent; we have the BPP reports customized, and recently WRS has been implemented, so all these features are beneficial.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
14%
Financial Services Firm
12%
Government
7%
Computer Software Company
13%
Manufacturing Company
13%
Financial Services Firm
12%
Retailer
6%
Manufacturing Company
16%
Retailer
10%
Computer Software Company
9%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise24
Large Enterprise72
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise58
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to imp...
How does Micro Focus UFT One compare to Tricentis Tosca?
We reviewed MicroFocus UFT One but ultimately chose to use Tricentis Tosca because we needed API testing. MicroFocus...
How does Tricentis Tosca compare with Worksoft Certify?
Tosca fulfills our business needs better because it is an end-to-end solution across technologies. We like that it is...
What do you like most about Tricentis Tosca?
For beginners, the product is good, especially for those who are interested in the quality side of software testing.
What do you like most about Worksoft Certify?
A specific feature that I found to be the most valuable in the solution for our company's work processes stems from t...
What is your experience regarding pricing and costs for Worksoft Certify?
Yeah, the setup and license cost is a bit high as per I known but if you’re working mostly on SAP, it’s worth it defi...
What needs improvement with Worksoft Certify?
From my experience, Worksoft Certify is a good tool for automating SAP, and it also works fine with web apps. But whi...
 

Also Known As

No data available
Orchestrated Service Virtualization
No data available
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone
Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines
Find out what your peers are saying about Tricentis, UiPath, OpenText and others in Test Automation Tools. Updated: October 2025.
871,358 professionals have used our research since 2012.