We performed a comparison between Splunk APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."
"The most valuable features are troubleshooting and optimizing application performance."
"The solution is stable and reliable."
"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."
"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."
"I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."
"The volume it handles is very good, including the number of metrics, the volume number of traces, and more."
"Splunk's dashboards are great."
"The flexibility to develop and consolidate many solutions into one platform is great."
"I find the episode review, glass tables, and correlation search features very useful."
"The solution has been stable."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The solution is easy to scale."
"Alerts and episodes are valuable to me."
"The observability is great and valuable."
"The cardinality is pretty low."
"The monitoring of workloads when using SignalFx could be improved."
"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."
"We currently lack log analysis capabilities in Splunk APM."
"Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand."
"The UI enhancements could be a way to improve the solution in the future."
"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."
"There are some predefined metrics.......we may want to create customized metrics."
"It would be good if an interface was included in the next release."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"We also faced challenges relating to UI development."
"I believe the refresh time should be faster."
"The solution should integrate more features in NEAP."
"The cost of the license could be lower."
"The problem becomes the price, as Splunk is an expensive product."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
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Splunk APM is ranked 14th in Application Performance Monitoring (APM) and Observability with 12 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Splunk APM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk APM writes "Provides great visibility, analysis, and data telemetry". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Splunk APM is most compared with Sentry, Elastic Observability, Monte Carlo, Grafana and Splunk Real User Monitoring (RUM), whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Datadog. See our Splunk APM vs. Splunk ITSI (IT Service Intelligence) report.
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