Splunk ITSI (IT Service Intelligence) vs Splunk Observability Cloud comparison

Splunk ITSI (IT Service Intelligence) vs. Splunk Observability Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.

Sentiment score

6.9

Splunk Observability Cloud boosts ROI with improved efficiency, reduced downtime, faster problem resolution, and significant operational savings.

No quotes available

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.

For more quotes and insights, download the Splunk Observability Cloud report

Senior Manager at a financial services firm with 10,001+ employees

Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.

EdwardShim

General Manager at MOCOMSYS

I have definitely seen a return on investment with Splunk Observability Cloud, particularly through how fast it has grown and how comfortable other teams are in relying on its outputs for monitoring and observability.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

Customer Service

Sentiment score

6.4

Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.

Sentiment score

7.1

Splunk Observability Cloud's customer service is responsive and helpful but experiences issues with delays and limited staffing in regions.

The technical support is excellent, and I would rate it at ten.

Senior consultant at a tech services company with 51-200 employees

We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior Consultant at a consultancy with 10,001+ employees

On a scale of 1 to 10, the customer service and technical support deserve a 10.

reviewer2755917

Systems Administrator at a insurance company with 1,001-5,000 employees

They have consistently helped us resolve any issues we've encountered.

Juan Baez

Software Engineer at UKG

They often require multiple questions, with five or six emails to get a response.

For more quotes and insights, download the Splunk Observability Cloud report

Splunk Observability Expert

Scalability Issues

Sentiment score

7.6

Splunk ITSI is scalable for various deployments, though costly; supports large datasets with predictive analysis for resource optimization.

Sentiment score

7.3

Splunk Observability Cloud scales well but can be costly, requiring careful management of pricing and metric limits.

Splunk is highly scalable, with the ability to expand efficiently.

Senior consultant at a tech services company with 51-200 employees

When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior Consultant at a consultancy with 10,001+ employees

We've used the solution across more than 250 people, including engineers.

Splunk Observability Expert

As we are a growing company transitioning all our applications to the cloud, and with the increasing number of cloud-native applications, Splunk Observability Cloud will help us achieve digital resiliency and reduce our mean time to resolution.

Lalatendu Swain

Application Developer at UMB Financial

I would rate its scalability a nine out of ten.

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Senior Manager at a financial services firm with 10,001+ employees

Stability Issues

Sentiment score

7.7

Splunk ITSI is stable and reliable, managing large datasets efficiently, with minor challenges mainly during updates and configuration.

Sentiment score

7.7

Splunk Observability Cloud offers reliable performance with minimal issues, quickly resolving occasional glitches, leading to high user satisfaction.

The setup, however, must be done correctly as incorrect deployment can lead to issues.

Senior consultant at a tech services company with 51-200 employees

Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.

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Senior Consultant at a consultancy with 10,001+ employees

I would rate its stability a nine out of ten.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

We rarely have problems accessing the dashboard or the page.

For more quotes and insights, download the Splunk Observability Cloud report

Splunk Observability Expert

Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.

EdwardShim

General Manager at MOCOMSYS

Room For Improvement

Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.

Splunk Observability Cloud needs improved integration, cost transparency, better UI, enhanced AI, customization, stability, and streamlined processes.

I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.

Ahmed Naguib

Director at Techpace

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.

Senior consultant at a tech services company with 51-200 employees

I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior Consultant at a consultancy with 10,001+ employees

The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

The next release of Splunk Observability Cloud should include a feature that makes it so that when looking at charts and dashboards, and also looking at one environment regardless of the product feature that you're in, APM, infrastructure, RUM, the environment that is chosen in the first location when you sign into Splunk Observability Cloud needs to stay persistent all the way through.

Sarah Van Zee

Systems Monitoring Engineer II at a government with 10,001+ employees

There is room for improvement in the alerting system, which is complicated and has less documentation available.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

For more quotes and insights, download the Splunk Observability Cloud report

Setup Cost

Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.

Splunk Observability Cloud is costly but offers negotiable and flexible pricing justified by its features and solutions.

Splunk ITSI tends to be more expensive compared to some open-source solutions.

Senior consultant at a tech services company with 51-200 employees

I believe the pricing is based on daily volume ingestion.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior Consultant at a consultancy with 10,001+ employees

Splunk is a bit expensive since it charges based on the indexing rate of data.

For more quotes and insights, download the Splunk Observability Cloud report

Senior Manager at a financial services firm with 10,001+ employees

It is expensive, especially when there are other vendors that offer something similar for much cheaper.

Ernesto Gutierrez

Solutions Architect at Ikusi

It appears to be expensive compared to competitors.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

Valuable Features

Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.

Splunk Observability Cloud offers user-friendly dashboards, AI analytics, and seamless integration, improving visibility, issue resolution, and operational performance.

The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.

Ahmed Naguib

Director at Techpace

One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.

Senior Consultant at a consultancy with 10,001+ employees

Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Senior consultant at a tech services company with 51-200 employees

Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.

Senior Manager at a financial services firm with 10,001+ employees

For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.

For more quotes and insights, download the Splunk Observability Cloud report

Splunk Observability Expert

It offers unified visibility for logs, metrics, and traces.

Mary Vasantha Golleru

Administrator at a tech vendor with 10,001+ employees

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

8th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (6th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (6th), Container Management (6th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.7% compared to the previous year. The mindshare of Splunk Observability Cloud is 2.2%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk Observability Cloud	2.2%
Splunk ITSI (IT Service Intelligence)	0.7%
Other	97.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Service health has been monitored and visual insights support proactive telecom operations

Senior Consultant at a consultancy with 10,001+ employees

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Dhananjay Dileep

Senior Software Engineer at a consultancy with 10,001+ employees

Unified monitoring has improved end-to-end visibility and reduced detection time across apps

When we have too many detectors in place for one particular app, such as when I have created 50+ detectors through my account, the entire page becomes a bit loaded when creating the 51st detector, feeling heavy and taking time to load. Additionally, it throws random errors; for example, when we try to save one detector, it might throw some random error which is not even related, with something else being wrong, not that particular error, but the underlying root cause might be different. Sometimes the error is just "some problem occurred," and we are not able to point out what the real cause is. This mainly happens when we have too many detectors or too many alerts in place rather than a standard number. One more thing is in the alert rules; if we have a main general alert, and instead of creating a new detector, we are adding a new rule under one detector, when the number of rules also increases, such as when we have 10 or 15 rules under one generic detector, that again creates the same kind of problem, taking some time to save that particular newly added rule, and it might not save at times, just keeps on spinning. Those are the two drawbacks which I spotted recently; other than that, everything looks perfect.

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881,227 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

10%

Computer Software Company

Government

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	33

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	10
Large Enterprise	48

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

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Product Reports

Splunk ITSI (IT Service Intelligence)

January 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Splunk Observability Cloud

January 2026

Download Splunk Observability Cloud product report

Also Known As

No data available

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara