We performed a comparison between ServiceNow and Teamwork based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"We have found change management and CMDB to be very useful."
"ServiceNow is easy to use and has a user-friendly interface."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"It's actually easy to understand."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"It is a very stable solution...The initial setup of Teamwork is easy."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The visuals are the one area where there is opportunity for improvement."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The setup was time-consuming and required a lot of internal resources."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"Service mapping could be less complicated."
"The product could be improved with more integrations and a mobile app."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product is expensive. It needs to have a more robust and customizable calendar."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while Teamwork is ranked 23rd in Project Management Software with 3 reviews. ServiceNow is rated 8.4, while Teamwork is rated 8.4. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management.
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