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ServiceNow Security Operations vs The Nagomi Proactive Defense Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (11th)
The Nagomi Proactive Defens...
Average Rating
8.0
Reviews Sentiment
5.0
Number of Reviews
1
Ranking in other categories
Continuous Threat Exposure Management (CTEM) (14th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. ServiceNow Security Operations is designed for Security Incident Response and holds a mindshare of 8.5%, down 19.1% compared to last year.
The Nagomi Proactive Defense Platform, on the other hand, focuses on Continuous Threat Exposure Management (CTEM), holds 1.1% mindshare.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations8.5%
VMware Carbon Black Cloud8.6%
Proofpoint Threat Response7.4%
Other75.5%
Security Incident Response
Continuous Threat Exposure Management (CTEM) Mindshare Distribution
ProductMindshare (%)
The Nagomi Proactive Defense Platform1.1%
Pentera12.5%
Cymulate11.5%
Other74.9%
Continuous Threat Exposure Management (CTEM)
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
Pasan Jayarathna - PeerSpot reviewer
Network Security Engineer at Cyberwell Solution
Centralized insights have improved vulnerability tracking and simplified cross-tool comparisons
The best features The Nagomi Proactive Defense Platform offers is the ability to compare each tool. For example, both Tenable and Cortex provide security protection. In scenarios where we did not deploy Cortex XDR to some devices, we can identify this through The Nagomi Proactive Defense Platform because it compares data with the Tenable side. This allows us to perform cross-checking between Tenable and Cortex. If we miss Cortex deployment for end devices, that endpoint could be vulnerable to our cloud applications, so this capability is invaluable. The main feature is the ability to check vulnerabilities. Beyond that, we can cross-check any misconfiguration and missing configuration, such as Cortex missing or Tenable vulnerability management missing on end devices. The Nagomi Proactive Defense Platform shows us a summary of vulnerabilities, which gives us an idea about the security posture of our entire environment. Based on this information, we can decide what security gaps exist on our network and provide solutions to fix these vulnerability gaps. For example, some end devices may not be updated. The Nagomi Proactive Defense Platform checks all summaries and provides a list of assets that are not updated. It gives a complete list by CVE of all devices that are not updated, which we can then provide to our team for remediation. We can request that they upgrade applications such as Google Chrome across all devices.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ease of use is great."
"The solution is available over the cloud and is easy to manage."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"It's stable."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"This product is a good value for the money."
"The Nagomi Proactive Defense Platform allows us to save our time and protect our system and network."
 

Cons

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"There is room for improvement in terms of developer support and documentation."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"The dashboard and playbook creation will need to improve"
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"My main concern is that The Nagomi Proactive Defense Platform would be better if it were more user-friendly."
 

Pricing and Cost Advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"This product is a good value for the money."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
13%
Computer Software Company
6%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
No data available
 

Questions from the Community

What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost be...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with ServiceNow and not with other vendors.
What needs improvement with The Nagomi Proactive Defense Platform?
I would like to see The Nagomi Proactive Defense Platform improve in terms of the dashboard. If I could get better reporting features to present to our management, that would be excellent. The dash...
What is your primary use case for The Nagomi Proactive Defense Platform?
Since I joined this company, I have been using The Nagomi Proactive Defense Platform. Before I joined, they had already deployed this tool. My main use case for The Nagomi Proactive Defense Platfor...
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Information Not Available
Find out what your peers are saying about ServiceNow, Trellix, Proofpoint and others in Security Incident Response. Updated: April 2026.
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