Serviceaide ChangeGear vs Vtiger CRM comparison

Serviceaide and Vtiger are both solutions in the Help Desk Software category. Serviceaide is ranked #31, while Vtiger is ranked #49. Serviceaide holds a 1.1% mindshare in HDS, compared to Vtiger’s 0.6% mindshare. Additionally, 85% of Serviceaide users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

736 Views
545 Comparison Views

85% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

1,547 Views
217 Comparison Views

100% willing to recommend

Serviceaide ChangeGear

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 8, 2025

Serviceaide ChangeGear and Vtiger CRM are competing products in the service management and customer relationship management sectors. Vtiger CRM has the upper hand with its comprehensive features offering more value for CRM needs.

Features: Serviceaide ChangeGear is noted for incident management, workflow automation, and ITIL alignment, facilitating efficient IT service management. Vtiger CRM is favored for contact management, lead tracking, and task automation, providing a comprehensive tool for sales and marketing needs.

Ease of Deployment and Customer Service: Vtiger CRM features a cloud-based deployment, which is accessible and easy to implement without needing substantial IT resources. Its support is well-regarded for promptness and assistance. Serviceaide ChangeGear, available as both on-premises and cloud solutions, offers flexible deployment, although it may require more technical involvement.

Pricing and ROI: Serviceaide ChangeGear is competitively priced and noted for its favorable cost-effectiveness and ROI, particularly within IT service departments aiming for efficiency. Vtiger CRM, albeit at a higher price, provides substantial ROI with enhanced features that drive customer engagement and sales.

To learn more, read our detailed Serviceaide ChangeGear vs. Vtiger CRM Report (Updated: January 2026).

Buyer's Guide

Serviceaide ChangeGear vs. Vtiger CRM

January 2026

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Serviceaide ChangeGear

Ranking in Help Desk Software

31st

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (32nd)

Vtiger CRM

Ranking in Help Desk Software

49th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM (29th), Sales Force Automation (14th)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Serviceaide ChangeGear is 1.1%, up from 0.5% compared to the previous year. The mindshare of Vtiger CRM is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Serviceaide ChangeGear	1.1%
Vtiger CRM	0.6%
Other	98.3%

Help Desk Software

Featured Reviews

Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

Pricing and Cost Advice

Information not available

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

No data available

Retailer

26%

Computer Software Company

Comms Service Provider

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

No data available

Comparisons

ServiceNow vs Serviceaide ChangeGear

Compared 39% of the time

Clarity SM vs Serviceaide ChangeGear

Compared 9% of the time

TOPdesk vs Serviceaide ChangeGear

Compared 8% of the time

Agiloft Service Desk Suite vs Serviceaide ChangeGear

Compared 8% of the time

PagerDuty Operations Cloud vs Serviceaide ChangeGear

Compared 8% of the time

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Zoho CRM vs Vtiger CRM

Compared 11% of the time

Odoo vs Vtiger CRM

Compared 10% of the time

SAP CRM vs Vtiger CRM

Compared 10% of the time

SugarCRM Platform vs Vtiger CRM

Compared 9% of the time

monday.com vs Vtiger CRM

Compared 6% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Serviceaide ChangeGear product report

Buyer's Guide

CRM

January 2026

Download Vtiger CRM product report

Also Known As

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

Oakwood Systems Group

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Serviceaide ChangeGear vs. Vtiger CRM

January 2026

Free Report: Serviceaide ChangeGear vs. Vtiger CRM

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