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Secureworks Red Cloak Threat Detection and Response [EOL] vs Trellix Helix Connect comparison

Secureworks and Trellix are both solutions in the Security Incident Response category. Additionally, 100% of Secureworks users are willing to recommend the solution, compared to 100% of Trellix users who would recommend it.
Trellix Helix Connect
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100% willing to recommend
 

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Executive SummaryUpdated on Apr 2, 2025

Trellix Helix Connect and Secureworks Red Cloak Threat Detection and Response are competitors in the cybersecurity solutions category. Trellix Helix Connect holds an advantage in pricing and support, appealing to cost-sensitive buyers, while Secureworks offers superior features that some find worth the price.

Features: Trellix Helix Connect provides integration capabilities, seamless connectivity with third-party systems, and comprehensive threat intelligence. Secureworks Red Cloak Threat Detection and Response is notable for advanced analytics, robust automation tools, and enhanced threat detection efficacy, focusing on analytics and automation.

Ease of Deployment and Customer Service: Trellix Helix Connect offers a straightforward deployment model with efficient customer service, ensuring quick setup and problem resolution. Secureworks Red Cloak is known for a complex deployment process with detailed customization options, potentially lengthening initial setup time. Customer service for Secureworks is robust, offering expert guidance throughout deployment.

Pricing and ROI: Trellix Helix Connect features competitive pricing with promising ROI due to affordable licensing fees and operational efficiency. Secureworks Red Cloak, though more expensive, offers significant ROI through comprehensive threat management capabilities.

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Security Incident Response
May 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Secureworks Red Cloak Threa...
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Trellix Helix Connect
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
11
Ranking in other categories
Security Information and Event Management (SIEM) (27th), Security Incident Response (7th)
 

Featured Reviews

reviewer1646754 - PeerSpot reviewer
Simple deployment with good reports and dashboard
In terms of what could be improved, there are a lot of things identified and there is a lot of continuous improvement. A lot of the things are of a short time frame and a lot are way out. There was a tuning process but nothing specifically to call out. As for what could be included in the next release, we are working on the basic feature set. There are probably some things that, as we move through it, we'll come across that are deficient but right now we are not that far along to know. I don't want to say that they could not do certain advancement. For example, there are some automated network response portions that we want to turn up, but we're not ready for that. I don't even know what the capabilities are there, but that's something that, probably in the next 24 months, we will move forward on.
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BiswabhanuPanda - PeerSpot reviewer
You can use it for everything, incident response, automated responses, alerts, visibility
I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The features that I have found most valuable are that the search capabilities are easy to use. The dashboards are good. The reports are good. It is just simple from a deployment standpoint - that was easy."
"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."
"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."
"The most valuable features include predefined use cases and threatening states."
"We are able to block some advanced malware and other things."
"As far as its core functionality goes, it’s spot-on."
"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."
"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."
"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."
More Trellix Helix Connect pros
 

Cons

"There are some automated network response portions that we want to turn up."
"It should have more cloud connectors. It could also be cheaper."
"There is room for improvement in the integration capabilities of third-party tools."
"We often rely on Martins to create logs and provide professional threat services rather than basic support."
"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."
"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."
"Integrations could be improved, and the dashboard could be a little better."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."
More Trellix Helix Connect cons
 

Pricing and Cost Advice

Information not available
"It could be cheaper, but that applies to every product."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
"FireEye Helix is a little expensive."
"I rate Trellix Helix a five out of ten for pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Non Profit
8%
Financial Services Firm
6%
Comms Service Provider
17%
Computer Software Company
15%
Manufacturing Company
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about FireEye Helix?
Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks.
See all answers
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
See all answers
What needs improvement with FireEye Helix?
I have just released this solution to the market, and my customers' response has been great. While Trellix Wise is seen as a top vendor with its AI implementation for accelerating incident investig...
See all answers
 

Comparisons

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Compared 8% of the time
More Trellix Helix Connect Competitors
 

Product Reports

Buyer's Guide
Security Incident Response
May 2025
Secureworks Red Cloak Threat Detection and Response [EOL] reportDownload Secureworks Red Cloak Threat Detection and Response [EOL] product report
Buyer's Guide
Trellix Helix Connect
April 2025
Trellix Helix Connect reportDownload Trellix Helix Connect product report
 

Also Known As

Red Cloak Threat Detection and Response, Red Cloak TDR
FireEye Helix, FireEye Threat Analytics
 

Overview

Dell is a part of the Dell Technologies family of brands. Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information. The company services customers of all sizes across 180 countries – ranging from 98 percent of the Fortune 500 to individual consumers – with the industry's most comprehensive and innovative portfolio from the edge to the core to the cloud.

Secureworks

Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.

Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.

What are the key features of Trellix Helix Connect?
  • API Integration: Simplifies data exchange with easy-to-use APIs.
  • Automation: Offers strong automation for efficient threat management.
  • Swift Deployment: Enables rapid setup in diverse environments.
  • XDR Platform: Facilitates data correlation for comprehensive threat insights.
  • Email Threat Prevention: Protects against phishing and email threats.
  • Advanced Malware Detection: Identifies and mitigates complex malware.
  • AI Capability: Boosts incident resolution with intelligent analysis.
Which benefits should users consider while evaluating?
  • Improved Threat Detection: Enhances security with advanced threat prevention.
  • Operational Efficiency: Streamlines incident response with automation and query enhancements.
  • Scalability: Supports broad environments with over 400 connectors.
  • Adaptability: Predefined use cases increase utilization efficiency.
  • Cost Effectiveness: Potential for ROI with streamlined operations and integration capabilities.

Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.

Trellix
 

Sample Customers

Ricoh
Police Bank, Verisk Analytics, Teck Resources
Buyer's Guide
Security Incident Response
May 2025
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We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.